IMPACTING STUDENT SATISFACTION TOWARD SECONDARY PROGRAM TABLE OF CONTENTS
1. Rationale 2. Research Objective 3. Literature Review 4. Research Framework & Hypothesis 5. Research Methodology 6. Research Structure 1. Rationale
What makes our school special?
The British Vietnamese International School Hanoi (BVIS Hanoi) is the first of its kind in Vietnam with a unique license to offer an international curriculum with full bilingual development in English and mother tongue 2. Research Objective 2.1 General objectives – To determine which factors influence student satisfaction towards secondary program at BVIS. – By analyzing which criteria student satisfy, which not, we can suggest the proposal to improve the school quality, increase the student satisfaction and attract more and more new students. 2.2 Specific objectives – To identify factors to influence student satisfaction towards the international secondary program at BVIS. – To analyze factors impacting student satisfaction towards the international secondary program at BVIS. – To measure the level of student satisfaction toward the international secondary program at BVIS. – To propose suggestions to improve the quality of the international secondary program to meet the students’ needs at BVIS. 3. Literature Review
3.1. Student Satisfaction
Kotler and Clarke (1987) defined satisfaction as a state felt by a person who has experience performance or an outcome that fulfill his or her expectation. Satisfaction is a function of relative level of expectations and perceives performance 3.2. Research Review Article title Author Year of Research Result which factors impact research A study of factors influencing Paweena 2014 Students’ preparation Chinese Students’ satisfaction Songsathaphorn, Education toward Thai University Chenin Chen Safety (Thailand) Image and prestigate Social and culture support Infrastructure and Admin support Economic consideration Students expectation, perception Dr. Sudharani.D. 2012 Image and Satisfaction towards the Ravindrana , Academic Program Management Educational Mrs.Kalpana Mb, Location institutions (India) Infrastructure Personel Cost Education, educational services and Zaid Yaseen Saud 2017 Facilities students’ satisfaction – AL-DULAIMI Curriculum comparative study between (Romania) Student engagement Romanian and Iraqi Assessment University Advising