MANAGING

SERVICE
Presented by Anggun Widya
 The development and
administration of the activities
involved in transforming resources
into goods and services
Operation Management Difference in
Manufacturing and Service Business
Operation Management Difference
in Manufacturing and Service
Business

Nature and Consumption of

Output

Uniformity of Inputs

Uniformity of Output

Labor Required

Measurement of Productivity
Departement Departement of
of Radiology Orthopedy

Departement of Departement of
Radiotherapy Internal Medicine

Departement Department of Department of

of Urology Anesthesiology Microbiology
What’s the problem???
 Number of Patient Served in Dec’17
80

70
69 69
65
63
60
58 58 58 59

51 52 52
51 51 51
50 50
49 48 48 48
46 47 46 46 47 46
44 45 45 44 45 45
42 43 43 43
40 40 41 41 40
37
36
35
32 33
30 30 29
25 24 25 24
22 22 22 22 23 23
20 20 21 21
19 19 18
16 16 17
14
10 10 10

0 0 0 0 0 0 0 0 0 0 0
1 4 5 6 7 8 11 12 13 14 15 18 19 20 21 22 26 27 28 29

Synergy Platform Synergy S Tomotheraphy Varian

 Number of Patient Served at Jan’18
80

72
70
68 69 69
67
64
60
58 58 58 59
55 56
54 53 54
52 52 52
51
50 50
49 48 49 48
46 47 46 46 47 47 47
43 43 44 43
41 42
40 40 40 40 40
38 38 38 39 39
37 36 36 37 37 36 37 36 37
34 35 35 34 35 35 34
32 33 32 33
30 30 31 30 31
28 28 29 28 29 28 28
26 26 26
24
20
18

10
6

0 0 0
2 3 4 5 8 9 10 11 12 15 16 17 18 19 22 23 24 25 26 29 30 31

Synergy Platform Synergy S Tomotheraphy Varian

How could that happen?
1. One of the medical instruments don’t work optimally

2. Therapy can not be done without consulting a doctor

How it’s being handled?
Re-examine the patient's condition

Handle medical instrument

Change service schedule