1

Introduction to Information Systems

Essentials for the Internetworked E-Business Enterprise

Eleventh Edition

James A. O’Brien

Chapter
6
Telecommunications
and
Networks
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 2

Chapter Objectives
• Identify several major developments and trends
in the industries, technologies, and business
applications of telecommunications and
Internet technologies.
• Provide examples of the business value of
Internet, intranet, and extranet applications.
• Identify the basic components, functions, and
types of telecommunications networks used in
business.
• Explain the functions of major types of
telecommunications network hardware,
software, media, and services.
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 3

Trends in Telecommunications

Industry Trends More vendors, carriers, alliances, and network

services, accelerated by deregulation & Internet growth

Technology Trends Extensive Internet, interconnected local & global

digital networks, improved transmission channels

Application Trends More electronic commerce, enterprise collaboration,

online business operations and strategic advantage in markets

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 4

Telecommunications Strategic Capabilities

Overcome Geographic Barriers: Capture information about

business transactions from remote locations.

Overcome Time Barriers: Provide information to remote locations

immediately after it is requested.

Overcome Cost Barriers: Reduce the cost of more traditional

means of communications.

Overcome Structural Barriers: Support linkages for competitive

advantage.

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 5

Internet Applications

Surf and Download and

E-mail Computer

Popular Uses
Transfer
of the
E-Commerce Protocol (FTP)
Internet
and Telnet

Internet Chat
and Search Engines
Discussion Forums

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 6

Business Value from e-Commerce Applications

Increase Customer Loyalty & Retention

Reduce the Cost of Doing Business

Develop New Web-based Products

Generate New Revenue Sources

Deriving Business
Value from e-Commerce Develop New Markets & Channels
Applications

Attract New Customers

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 7

Basic Components in a Telecommunications Network

Telecommunications 4
Processors
1

2 3 2 5
Telecommunications
Software

PCs, NCs, Telecommunications

and Other Channels and Media Computers
Terminals

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 8

Wide Area Networks

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 9

WAN Ontario

California Norway

Manitoba Belgium
Wide
Area
Network

British Pennsyl-
Columbia vania

Dominican
Japan
Chile Republic

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 10

Local Area Networks

PC PC PC Shared
Database and
Software Packages

Network
Server
Shared
Printer

PC PC

Internetwork Processor to Other Networks

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 11

Other E-business Networks

The
Internet
Router
Extranet
Fire wall
Intranet
Server
Fire wall

Router
Intranet Host System
Server
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 12

Client Server Networking

Host Systems/
Superservers

Client
Systems
Servers

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 13

Client/Server Networks and Network Computing

Client
Network Host System
Server
Superserver

User Interface
Application Processing Central database control
Application Control Heavy duty processing
Distributed Database

NetPC
Application DB
Server Server

Browser-based
User Interface
Web OS DBMS
Application Software
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 14

Telecommunications Communication Media

• Twisted Pair • Communication
• Coaxial Cable Satellites
• Fiber Optics • Cellular
• Terrestrial Technologies
Microwave • Wireless LAN

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 15

Telecommunications Processors and Software

• Modems • Network Operating

• Multiplexers System
• Internetwork • Telecommunications
Processors Monitor
– Switches • Middleware
– Routers • Network Management
– Hubs Software
– Gateways
• Fire walls

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 16

Network Topologies

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 17

The Internet’s TCP/IP

Application
Layer

Application or Presentation
Process Layer Layer
Session
Layer

Transport
Host-to-Host Transport Layer Layer
Network
Internet Protocol (IP) Layer
Data Link
Network Interface Layer
Physical
Physical Layer Layer
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 18

Chapter Summary
• Organizations are becoming internetworked
enterprises that use the Internet, intranets, and
other telecommunications networks to support e-
business.
• Telecommunications has entered a deregulated
and fiercely competitive environment with many
vendors, carriers, and services
• A major trend is towards pervasive use of the
Internet and its technologies to build
interconnected enterprise and global networks.

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 19

Chapter Summary (cont)

• The major components of any
telecommunications network are:
– Terminals,
– Telecommunications processors,
– Communication channels,
– Computers, and
– Telecommunications software.
• There are several basic types of telecomm
networks, including wide area networks
(WANs) and local area networks (LANs).
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 20

Chapter Summary (cont)

• Key telecommunications network
alternatives include telecommunications
media, processors, software, channels, and
architectures.

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