Roger Jones
Joe Novello
Introductions
Historical Background
• Baldridge Quality Framework
Leadership
1.0
Aim of the
Goals & Results
System
MEASURES 7.0
(stakeholder)
2.0
3.0
Philosophy
QMS
How the philosophy
is achieved System
Procedures
Day-to-day operating
instructions Work
Instructions
Proof that you did
what you documented Records
Basic Tools – Five Whys?
WHY?
Why?
• Ask Why? five times!
Why?
Why?
Why?
• Can be obnoxious and highly
annoying
Water Coffee
2 days old
Not filtered
Not ground
Coffee tastes
terrible
Hung over
Dirty
40th birthday
• Short Term
– All electronic applications eliminate Administrators traveling
to the District Office, minimum $9000 and three to five days
savings
– Eliminate the Salmon Form, savings 10 – 20 hours overtime
each month
– “Jidoka” (Pull the rope) at three paycheck errors in a month
The Results
• Long Term
– Use the capabilities of the technology we have in
place:
• EPARS (requisition)
• Edzapp (posting)
• EPARS (processing)
• VISIONS (Payroll)
The New Culture
Think LEAN!