RESERVATION
Handling Initial Enquiries
Receive & Record Reservation Request
To Record the Reservation Manually
Reservation?
• Booking or reserving of a bedroom for accommodation by
a guest.
• Usually involves arrangement such as a particular type of
guestroom being reserved for a particular person, for
certain period of time.
Anatomy of Reservation
Receive reservation Inquiries
Guest check in
RESERVATION CAN BE
COMPLETED BY FOLLOWING
7 STEPS BELOW:
Reservation Procedures Reservation Activity
1. Receive reservation inquiry Obtain essential information in order to
check availability of room.
2. Determine the room availability Check reservation charts or computerized
system.
3. Accept or deny request for If the room is available, accept the
reservation reservation or booking.
If the hotel is fully booked, offer
alternatives. If the guest backlisted, deny
the booking.
4. Document reservation details Complete reservation form, diary or
computer system
5. Confirm the reservation Send written confirmation
6. Maintain/file reservation record File the reservation and record any
changes made.
7. Compile reservation reports Daily report – arrival & departure
Weekly report – forecast reservation
Monthly report – reservation from different
sources.
1. RECEIVE RESERVATION INQUIRIES
In person - People come to the hotel (walk in).
- Face to face enquiries.
Rollaway/Extra Bed Portable bed. Bed can be removed from room or stored
in wardrobe or under the bed.