2018

Introduction to the
Baldrige Program

Baldrige Performance Excellence Program | 2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

For 30 years:
• Defining performance
excellence
• Recognizing performance
excellence
• Sharing best practices
• Helping organizations improve
in areas of national need
• Public-private partnership
• Presidential education and award program

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

A 30-year-old public-private partnership to improve the

performance and competitiveness of businesses in the
US

Establish the standard of excellence

Identify role-model organizations

Foster use of the standard and share best practices

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

The Baldrige Program . . .

Authors the Baldrige
Offers organizational
Excellence Framework
assessments and self-
and its Criteria for
assessment tools
Performance Excellence

Provides training, Manages the Malcolm

executive development, Baldrige National Quality
and conferences Award

Offers approaches to
Shares organizational cybersecurity risk
best practices management and
community excellence

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Baldrige Community
Foundation for the
Malcolm Baldrige Department of Board of
National Quality Commerce Overseers
Award

Alliance for National

Performance Institute of
CV Standards and
Excellence
Technology Baldrige
Award
Recipients

Cooperating
Board of Organizations
ASQ Examiners
(Contractor) • Judges • Communities of
• Examiners Excellence 2026
• Professional Societies
• Trade Associations

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Performance Excellence

An integrated approach to organizational

performance management that results in

Delivery of ever- Improvement

improving value to of overall
customers and Organizational
organizational
stakeholders, and personal
contributing to effectiveness
learning
organizational and
sustainability capabilities

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Baldrige Excellence Framework and

Criteria for Performance Excellence
• Define performance excellence
• Organizational Profile and seven categories—
an integrated management framework
• Used by diverse organizations in all
sectors of the economy
• Used to identify award recipients
• Updated every two years

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Baldrige Excellence Builder

• Assess your organization against the

most important features of
organizational performance excellence
• Organizational Profile and seven
categories—abbreviated

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Baldrige Cybersecurity Excellence Builder

• Voluntary self-assessment tool
• Blends the Baldrige Excellence
Framework’s systems perspective with
NIST Cybersecurity Framework
concepts
• Assess the effectiveness and
efficiency of cybersecurity-related
processes and the results they achieve

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 Baldrige Executive Fellows Program
2018

Hands-On Leadership Development

In-depth learning from Best practices and

world-class Peer network of fellow solutions to drive
organizations and their executives organizational
senior executives improvement

Capstone project for an
organizational strategic
challenge or opportunity
Deeper understanding of
strategy; sustainability;
integration of processes,
plans, resources, and
goals; and measurement

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Become a Baldrige Examiner

Evaluate and provide
Learn about the
Attend award-winning feedback to Baldrige
Baldrige Excellence
training Award applicant
Framework and Criteria
organizations

•Be recognized for

•Gain experience in
service by the Secretary
Network with peers organizational
of Commerce and the
assessment
NIST Director

•Develop analytical and

consensus-building
skills

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Created a national and

international standard Shared best
Produced role models
for performance management practices
excellence

Generated award Raised U.S. Established outreach

programs competitiveness and education systems

Created assessment
tools in areas of national
need (community
excellence and
cybersecurity)

Program Achievements
Baldrige Performance Excellence Program | www.nist.gov/baldrige
 2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Start Improving Your Organization

• Purchase the Baldrige Excellence Framework or
download free content.
• Become a Baldrige examiner, or
attend examiner training.
• Attend a national or regional Baldrige
conference.
• Do a Baldrige self-assessment.

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

Start Improving Your Organization

• Contact your state or local Baldrige-based
program.
• Consider the Baldrige Executive Fellows Program
for a senior leader.
• Contact a Baldrige Award recipient.
• Apply for a Baldrige-based award, or
consider a Baldrige Collaborative Assessment.

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2018

For More Information

• Baldrige Excellence Framework booklets and
free content
• Self-assessment tools
• Organizational assessments
• Training, conferences, and executive education
• Award recipient profiles
• Case studies
• Connections to the Baldrige community
www.nist.gov/baldrige
baldrige@nist.gov
(301) 975-2036

Baldrige Performance Excellence Program | www.nist.gov/baldrige