On the Job Training

Line of Business – Labor Outsource

Esa Ghanim Fadhallah – 1656

PT. SWAKARYA INSAN MANDIRI | 2016

Struktur Organisasi
BOARD OF DIRECTOR & DIVISION

President
Director

Corp. Legal
& Audit

Bussiness
FATA Bussiness
Operational
Support Director
Director

Finance, Com. Ben &

Marketing & LOB Labour LOB Call
Project Accounting & Personal HC, GS & IT
Development Outsource Center
Tax Admin
Struktur Organisasi
LOB Labor Outsource

LOB LO
Div Head

Special
QA Dev & Audit
Account

Recruitment Industrial Area Head

Sourcing
& Training Relation (I-III)

Admin Recruitment Training Koorwil Admin

Branch
RC
Head
Area Head

Control Opex
• Memastikan target opex sesuai budget
• Analisa pengajuan dana cabang

Relation
• Penyelesaian permasalahan klien
• Koordinasi kebijakan klient
• Sosialisasi kebijakan client & HO ke cabang

Performance
• Kontrol koorwil terkait growth PE cabang
• Kontrol koorwil terkait fulfillment cabang & RC
• Review koorwil terkait performance
• Review cabang & RC terkait performance
• Visiting dan Co n Co kepada cabang & RC bermasalah
Koordinator Wilayah

Memastikan growth PE sesuai target

• Olah data/mapping data cabang & RC
• Reminder cabang & RC

Memastikan performance cabang (fulfillment)

• Olah data, share data ke cabang, follow up pencapaian cabang
• Visiting branch

Kontrol aktivitas operasional cabang

• Koordinasi pengajuan dan perpanjangan kontrak
• Koordinasi penyelesaian benefit, starter kit dan alat kerja
• Koordinasi kelengkapan berkas administrasi PE hired

Kontrol proses operasional cabang terkait klien

• Koordinasi proses lay off dan swing PE / klien cabang
Admin-LO

Membuat report Network Productivity cabang

• Update BAPK di HO compare ke data SIM sistem
• Mengolah data JO (fulfillment, ratio fulfillment, LT Offering)

Membuat report Visit Cabang

• Tarik data worksheet dan olah report

Control BAPK cabang

• Tarik data fulfillment
• Cek BAPK di HO dan share kekurangan BAPK ke cabang
• BAPK dikumpul kembali – filling & update data

Report OPEX
• MPD dan LPJ dana RO semua cabang
• Rejao realisasi dana RO nasional
• Menerima MPD cabang (infrastruktur & Legal cabang)
• Feedback ke cabang proses MPD

Report
• Slide review Tigaraksa
• Rekap review TIM LOB LO (Koorwil)

Olah data (control performance cabang

• Huris (PE growth)
• Data JO (unfulfillment > 14 Hari, report ke Area)
Special Account

Special client : FIF, MNCF, Nissan

Menangani keluhan dari klien

Melakukan entertain dan maintain

relation dengan klien
Branch Manager

Kontrol Sourcing-Recruitment-Training
• Memastikan proses sourcing efektif, recruitment sesuai SOP,
kandidat diberikan Basic Training
Fulfillment
• Memastikan proses fulfillment sesuai SOP
• Menekan selisih JO created dan database hired
Growth PE
• Memastikan Comben, starter kit, dan alat kerja diterima PE ontime
• Memastikan PE diberikan sosialisasi comben dan training
refreshment

Legalitas
• Bertanggung jawab atas legalitas operasional kantor cabang
• Pelaporan WLK, PKS, PKWT cabang
Branch Manager…

Sourcing Agent
• Memastikan Qty Sourcing Agent terpenuhi
• Memastikan buffer candidate dan fulfillment agent produktif

Relation
• Menjalin hubungan dengan klien dalam service dan visiting periodik

Manajemen kontrak
• Memastikan kontrak diterima cabang ontime
• Memastikan distribusi kontrak berjalan sesuai prosedur
• Memastikan target leadtime manajemen kontrak tercapai

Performance
• Review performance tim cabang
Operational Staff
(Labor Acquisition Sourcing & Recruiter)

Sourcing
• Melakukan aktivitas sourcing di cabang
• Rekrutmen, koordinasi dan reporting sourcing agent
Recruitment
• Melakukan seleksi administrasi CV aplikan
• Melakukan psikotest sesuai SOP dan interview
Training Basic untuk Kandidat

Bertanggung jawab terhadap proses input kadidat pada sistem

Bertanggung jawab terhadap dokumen kandidat dan rekrutmen

Report kepada BM dan Koorwil

Menjalin relasi yang baik dengan klien terkait fulfillment

Fulfillment
• Proses create JO
• Offering kandidat klien dengan mengirimkan PP & BAPK
• Memastikan schedule interview dan konfirm hasil interview
Business Support
(Personal Admin)

Manajemen kontrak
• Pengajuan kontrak karyawan hired & perpanjangan
• Administrasi & report pengembalian kontrak ke HO
Starter kit & alat kerja karyawan
• Distribusi starter kit
• Bertanggung jawab terhadap report absensi, overtime & insentif PE
Report absensi, overtime & insentif PE

Maintain PE
• Validasi data PE
• Co & CO karyawan PE
• Sosialisasi comben & Training refreshment
Bertanggung jawab untuk surat menyurat karyawan penempatan

Menjalin relasi yang baik dengan PE & Klien terkait kontrak dan starter kit

Bertanggung jawab terhadap report kepada BM dan Koorwil

Representative Coordinator

Sourcing-Recruitment-Training Basic Candidate

Fulfillment (Buat JO, interview, offering)

Sistem (Input kandidat, offering, finish JO)

Manajemen Kontrak (pengajuan new hired PE & Perpanjangan)

Starter kit & alat kerja (distribusi dan maintenance alat kerja PE)

Benefit (report absensi, overtime, insentif PE)

Maintenance PE (validasi database PE, co n co, sosialisasi comben

Surat menyurat karyawan PE (Surat punishment, SKK, SRK)

Opex (Pengajuan dan report dana operasional RC)

Relation (menjalin relasi dengan PE dan klien)

Reporting (kepada koorwil)

 Klien SIM Cabang & RC Marketing SIM

Sourcing

Recruitment
FLOW
PROCESS
Offering
Training

Hiring
KPI LOB Labor Outsource

Perspective Strategic Level KPI Bobot Target

Pengeluaran biaya LOB Labor Outsource
Financial Cost Cost and Budget 5%
berdasarkan Budget yang disetujui
Phase 1 : Pilot Project untuk 3 cabang
terlaksana di Februari 2016
Phase 2: Implementasi di 5 Cabang
berikutnya pada bulan April 2016
Project Phase On Time 10%
Phase 3: Implementasi di 6 Cabang
Implement Agent Base
berikutnya pada bulan Juli 2016
Sourcing
Phase 4: Otomatisasi Sourcing Agent pada
November 2016
Qty Agent: 10 Agent / Branch
Internal Process Quality Project Tercapai 10% Qty Aplikan: 100 / Agent / Month
Ratio Fulfillment : 50% dari Offering per Agent
PE OTC Growth 5% EOM
PE FIF Growth 5% EOM
Service Quality 55%
Fulfillment Ratio 90% OTC
Fulfillment Ratio 93%FIF
Branch Empowerment
Implementasi Konsep Remunerasi Konsep Remunerasi terlaksana pada Januari
5%
Pay for Performance 2016
Implementasi Review Performance Review Performance terlaksana 4 x dalam
5%
(Survival for the) fittest setahun
Build Differentiation
Learning & Growth Build Sales Management 10% Terlaksana di Bulan Juli
LOB LO

Total 100%
Performance Divisi LOB LO
Fulfillment ratio FIF dan OTC

110%
100% 99% 98%
100% 97% 97% 97%

93%
90% TARGET FF FIF
90% 93% TARGET FF OTC
92%
89%
80% 84% 84%
78%
70%

60%
58%
50%
0 1 2 3 4 5 6 7 8
ACTUAL FIF ACTUAL OTC
Performance Divisi LOB LO
PE Growth OTC

2000
3%
1950
1949 1%
1900
-3%
1887 1892
1850 1881
11%
1800

1750

1700 1%
6% 1697
1650
1665
1600 1643
-4%
1595
1550

1500
0 1 2 3 4 5 6 7 8 9
Performance Divisi LOB LO
PE Growth FIF

14800 1%

14600 14706

3% 14549 -2%
14400
14430
14200
14160
3%
14000
13922
13800 13776
-3% 3%
13600
13496
13400 13380
-1%
13200
0 1 2 3 4 5 6 7 8 9
Performance Divisi LOB LO
Network Productivity
Fish Bone Diagram
Idea

Background
• Technology development
• Paper-based psychological test  Cost
• Time consuming process

SIM eRs • Time and cost efficiency are necessary

sim e-Recruitment system

WHY SIM eRs ?
• Flexibility for Recruiters and Candidates
• Online psychological test
• Private access
• Paperless recruitment
• Live result
• Accelerate process to interview
• Automation candidate filtering
Idea
Applicant data :
- Name
- Email Email address & password
- Date of Birth
- ID Card Number
- Marital Status
- Address
- Height & Weight
- Education
- Work Experience
- Years of experience
- Job position
- License/Certification
- Contact Information

System Screening by Qualification (automation)

• Private access to online test (password protected)

• Data psychological test saved in System
• Usage Warning (once per month)
• Suggested to other vacancy
• Interactive Interface with protection
• Prepare for buffer Candidate
• Page by page (stage per stage test) with timer

RESULT adopted from SIM standard

• Information for Interview (date, time,

place, PIC contact) & attendance
confirmation (with deadline)
• Candidate print Interview Ticket
• Reminder Call
TERIMA KASIH

PT. SWAKARYA INSAN MANDIRI | 2016

e-Recruitment System

HOME VACANCY TUTORIAL DAFTAR MASUK

SELAMAT DATANG
Nama : NATASHA ROMANOFF
Email : nat.roman@gmail.com
Password : **********

DAFTAR
e-Recruitment System

PROFIL SAYA | NATASHA ROMANOFF KELUAR

2. PILIH 3. 4. PSIKOTES
1. DATA DIRI LOWONGAN ONLINE
LAMAR

1. DATA DIRI

Nama NATASHA ROMANOFF

Alamat email nat.roman@gmail.com

Tanggal lahir 20 DD 11 MM 1989 YYYY

Nomor KTP 2141292011890001
Alamat tempat tinggal TAMAN SARI PERSADA

City BEKASI Zipcode 17530

Tinggi, berat T 160 cm B 47 kg

Pendidikan Tingkat D3 Mayor TEKNIK MESIN

IPK 2.95
Pas foto formal
Pengalaman kerja Lama (tahun) Company Posisi
GANTI HAPUS UPLOAD
1 PT. ROMAN DATA ENTRY
Lisensi SIM A SIM C

Kontak Phone 087654321098 SIMPAN

e-Recruitment System

PROFIL SAYA | NATASHA ROMANOFF

1. DATA 2. PILIH 3. 4. PSIKOTES

DIRI LOWONGAN LAMAR ONLINE

2. PILIH LOWONGAN

LOWONGAN TERSEDIA
POSISI DEADLINE LOKIASI KETERANGAN
COLLECTOR 01-SEP-16 JAKARTA LAMAR
DRIVER 10-SEP-16 BOGOR LAMAR
SALES EXECUTIVE 01-OCT-16 DEPOK LAMAR
DATA ENTRY 10-OCT-16 BEKASI LAMAR
UNDERWRITING STAFF 20-OCT-16 JAKARTA LAMAR
ADMIN FINANCE 30-OCT-16 BOGOR LAMAR
DATA ENTRY 10-NOV-16 MEDAN LAMAR
e-Recruitment System

PROFIL SAYA | NATASHA ROMANOFF

1. DATA 2. PILIH 4. PSIKOTES

3. LAMAR
DIRI LOWONGAN ONLINE

3. LAMAR

POSISI DATA ENTRY

PENEMPATAN PT NISSAN FINANCIAL SERVICE
LOKASI BEKASI
BENEFIT 1. GAJI POKOK UMK 2016
2. INSENTIF
3. TUNJANGAN TRANSPORT
4. BPJS TK & K

LAMAR QUALIFY
STATUS
KLIK UNTUK LANJUT KE TAHAP PSIKOTES ONLINE
e-Recruitment System

PROFIL SAYA | NATASHA ROMANOFF

1. DATA 2. PILIH 3. 4. PSIKOTES

DIRI LOWONGAN LAMAR ONLINE

4. PSIKOTES ONLINE
INFORMASI PSIKOTES ONLINE

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tes selanjutnya
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• Each stage can’t be repeated and you can’t change your answer if you have submitted your
answer
• You can change your answer before you continue to the next stage
• Result will be shown after this assessment was taken

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e-Recruitment System

TEST 1 - PENALARAN INDUKTIF

Idea

1. Tes intelegensi
- Penalaran induktif – 30 menit (24 soal)
- Penalaran deduktif – 25 menit (20 soal)
- Kemampuan bacaan – 20 menit (21 soal, 4 bacaan)
- Artimatika – 25 menit (25 soal)
- Spasial – 25 menit (19 soal)
- Daya ingat – 10 menit (21 soal)
2. Kraeplin-Pauli
3. DISC