MIS in Hotels

By
Vivek Kumar
Need For MIS
• Need for rapid information
• Information is the key for decision
making
• Right information at the right
time, at the right place and faster
• Rapid growth of the hotel
business
• A management information system (MIS)
provides information that organizations
need to manage themselves efficiently and
effectively
• Use of information technology in hotels for
ensuring that all operations, including
accommodation, food & beverages and
other hotel services run smoothly and
effectively
MIS in Hotel
1. Central Reservation System
(CRS)

Central (or computerized) reservation system

that controls and maintains the reservations
for several hotels in one location, and
automatically redirects the reservation to the
required hotel.
Hotel Central Reservation
System & Its Features!!!
The main advantage is the unique
inventory, which is not commonly available
and the pricing. CRS or central reservation
system is a computerized system that
revolves around storage and distribution of
information concerning resorts, hotels and
host of lodging facilities.
Functions in Hotel CRS
• Conduct reservation inquiry.
• Determine room and rate availability.
• Create reservation record.
• Confirm reservation record.
• Maintain reservation record.
• Produce reservation reports.
• Research, plan, and monitor reservations
The information's stored in
Hotel CRS.
Information includes room types, room rates,
conditions, inventories, plan rate
architecture, reservation information,
graphical information in the form of video,
pictures and detailed hotel information like
address, phone and fax numbers and
geographical code information.
2.Front desk
Front desk is a no-compromise, Enterprise Level
management solution that offers a long list of
powerful features to streamline your work and
enhance productivity. Such a system would usually
bring forth an impression of a Complex application
that could take days to understand and months to
master. A long & taxing training may appear
inevitable, and so would the efforts to retain the
operational staff that is trained.
3.Housekeeping

All communication — regarding rooms that

need to be cleaned, inspected and/or
repaired will be get linked with the front
office. The Housekeeping module lets you
organize rooms quickly, and lets you manage
the job of assigning work to your
Housekeeping team and monitor them with
minimal fuss.
• System automatically assigns room status at the beginning of
the day (dirty or inspect).
• Daily Housekeeping report : Staff access a printable report of
daily check-ins, checkouts, occupancies, vacancies, and
maintenance notes as well cleaning instructions
• Staff can return to the report and change the status from
dirty/inspect to “Cleaned” or “Inspected”.
• Staff may also change classification to “Repair” if there exists
a maintenance issue with the room.
• Notes on a repair can be included with updates. Repair
issues persist as notes for the room with only unresolved
repairs appearing on the daily housekeeping report.
• Housekeeping is a separate security area so users may be
granted clearance to this module with or without clearance
to other modules.
4. Maintenance
Rajadhani Group Of Hotels use
“With a good MIS support, the
hotel management becomes
more efficient, the tracking and
monitoring the functional
targets becomes easy”
Thank You…