 WHAT IS INSURANCE

 The business of insurance is related to the protection of the ECONOMIC VALUES OF ASSETS. Every asset

has a value. The asset would have been created through the efforts of the owner. The asset would have

been created through the efforts of the owner. The asset is valuable to the owner, because he expects

to get some benefits form it. It is a benefit because it meets some of his needs. The benefit may be an

income or in some other form. In the case of a factory or a cow, the product generated by it is sold and

income is generated. In the case of a motor car, it provides comfort and convenience in transportation.

There is no direct income. Both are assets and provide benefits.

 Every asset is expected to last for a certain period of time during which it will provide the benefits.

After that, the benefit may not be available.

 There is a life-time for a machine in factory or a cow or a motor car. None of them will last forever. The

owner is aware of this and he can so manage his affairs that by the end of that period or life-time, a

substitute is made available

 PNB MetLife India Insurance Company Limited (PNB MetLife) is a joint venture between
MetLife International Holdings Inc. (MIHI), Punjab National Bank Limited (PNB), Jammu &
Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private
investors, with MIHI and PNB being the majority shareholders. PNB MetLife was
previously known as MetLife India Insurance Company Limited (MetLife India) and has
been present in India since 2001.

 PNB MetLife brings together the financial strength of a leading global life insurance
provider, MetLife, Inc., and the credibility and reliability of PNB, one of India's oldest and
leading nationalised banks.

 PNB MetLife is present in over 150 locations across the country and serves customers in
more than 7,000 locations through its bank partnerships with PNB, JKB and Karnataka
Bank Limited
 To study the compliance and sales training process at Pnb Metlife

 To study the quality of training provided at Pnb Metlife

 To study the behavior of the people opting for financial advisors

 To study the Insurance advising process as a whole

 To know about the existing system of training and development at pnb metlife.

 To evaluate the effectiveness of training and development system.

 To know the satisfaction level of the employee with the training and development
system.

 To study the awareness of the employee regarding the training and development
system.
 The process used to collect information and data for the purpose of making business decisions. The
methodology may include publication research, interviews, surveys and other research techniques, and could
include both present and historical information.

 In simple terms methodology can be defined as, it is used to give a clear cut idea on what the researcher is
carrying out his or her research. In order to plan in a right point of time and to advance the research work
methodology makes the right platform to the researcher to mapping out the research work in relevance to
make solid plans.

 More over methodology guides the researcher to involve and to be active in his or her particular field of
enquiry.

 Right from selecting the topic and carrying out till recommendations research methodology drives the
researcher in the right track. The entire research plan is based on the concept of right methodology.

 More over through methodology the external environment constitutes the research by giving a depth idea on
setting the right research objective, followed by literature point of view, based on that chosen analysis
through interviews or questionnaires findings will be obtained and finally concluded message by this
research.
 During the survey it was seen that 80% of the respondents were aware of the training program where
10% were not.

 During the survey it was seen that 90% of the respondents have attended training whereas 10% have
never attended one.

 During the survey it was seen that 65% of the sample strongly agree that the trainer was knowledgeable
whereas 20% found him average and 15% thought that the trainer did not possess the required
knowledge.

 During the survey it was seen that 55% of the respondents strongly agreed that training helps in
building competency whereas only 5% of the sample disagreed to it.

 During the survey it was seen that 70% of the sample strongly agreed that training was carried on
keeping in consideration with pnbmetlife’s objectives whereas 5% strongly disagreed with it.

 During the survey it was seen that 60% of the people thought that the trainer was co-operative
whereas 25% of the people did not find the trainer co-operative at all.
 The major findings of the project are enumerated as follows:

 Training is considered as a positive step towards augmentation of the knowledge base by the respondents.

 The objectives of the training programmes were broadly known to the respondents prior to attending them.

 The training programmes were adequately designed to cater to the developmental needs of the respondents.

 Some of the respondents suggested that the time period of the training programmes were less and thus need

to be increased.

 Some of the respondents also suggested that use of latest training methods will enhance the effectiveness of the
training programmes.

 Some respondents believe that the training sessions could be made more exciting if the sessions had been more
interactive and in line with the current practices in the market.

 The training aids used were helpful in improving the overall effectiveness of the training programmes.

 The training programmes were able to improve on-the-job efficiency.

 Some respondents also recommended that the number of training programmes be increased.


 More and more financial advisors should be made aware by informing them before hand to

enable them to prepare themselves for the schedule

 Trainers should be courteous, competent and professional and should be able to solve the

queries to the satisfaction level. The course material provided by them shall be found useful for

future reference.

 PNB Metlife’s objective should be given priority while preparing the training programme as it

would lead to proper utilization of funds being invested in organizing the training programme.

 Games and simulation should be one of the method s of conducting the training programme to

raise the inter level of the trainees.

 Training provided should be useful to the current work of the trainees, it should help them in

one or the other way in every walk of life.

 Training should be maid continuous and a regular process as it will be easier for the financial

consultants to retain the knowledge and skills (behavioral and technical) for a long period of

time.
 Entry of Private players in Insurance Industry has changed the entire scenario of the

Industry. Industry has shown Revolution of 360* starting from 1956. Private players

have challenged the LIC and compelled to face the competition. This cut-throat

competition has been a boon for customer. He has been more informed and getting

better services. Negligence to the Insurance is decreasing day by day.

 Thus, total scenario of the Industry has changed from as it was in 1956 – a Monopoly

Market. On account of increased competition, companies have to compete to grab the

market. Tied channel is perhaps the best alternative to reach maximum target

customers. So to have best results companies are required to have best people, who can

work for the efficiently and give best results. So, as a result now a day companies have

become more choosy in recruiting advisors.