HANK KOLB

Director of Quality Assurance

AMELIA PUSPASARI 041824353011

TIEN SUMARLIJATI 041824353015

ANGELICA NADIA FATMALA 041824353017

REZA LEONY ADHITYA 041824353040

JACKSON SUWARGO 041824353043

QUR’ANI VIDA OKTAVIA 041824353044

WAQAR AHMED MALLAH 041814353045

FIDELA HERDYANTI 041824353047

 Designed to introduce the systemic nature of product
quality and the complexity of quality problems.
 Uses a new director, quality assurance, and the
discovery of a quality problem.
 The new director has to decide if it is a real problem,
what to do about it, and how to go about orienting an
organization toward a better quality attitude.
1 From Personnel
2 From Plant Maintenance
3 From Purchasing
4 From Product Design and Packaging
5 From The Manufacturing manager
6 From Marketing
FROM PERSONNEL

No Experience

No Formal Training

No Discipline
FROM PLANT MAINTENANCE

“Automated Filling Equipment” had been purchased 2

years ago but used by another product
6 months ago it used by Grease-X Line

Machine had been adapted

Lower viscosity of Grase-X

No scheduled preventive maintenance

The parts for the sensitive filling head, replaced three

times in the last six months

Nonstandard downtime was 15 percent of actual

running time
 Tutup pipa semprot plastik Grease-X ditemukan
sedikit gangguan. Karena bagian purchasing
membeli dari vendor pada saat perusahaan
sedang menerima pesanan dalam jumlah besar.
Sehingga vendor mendesain tidak maksimal

 Sering ditemukan masalah dalam tutup botol

tersebut namun perusahaan tetap memaksakan
 Kaleng didesain bergelombang sehingga
memudahkan digenggam oleh konsumen
 Belum ada pengujian dari efek bergelombang
pada kecepatan pengisian atau pengisian
hydrodinamics dari pengisian bertekanan tinggi
 Namun ternyata desain dari kaleng Grease-X
menyebabkan resiko saat proses pengisian
 Manajer dari manufakturing mengalami
tekanan dari Morganthal untuk perbaikan
biaya dan mengurangi waktu pengiriman
 Manajer manufakturing berpendapat bahwa
sebenarnya re-work area memang lolos karena
Wayne sebagai First Line Inspector telah
mengecek dan akan membicarakan mengenai
kejadian tersebut pada Wayne.
Produk yang dikenalkan kepada konsumen
terkesan terburu-buru
Grease-X terlalu banyak orderan namun tidak
banyak barang yang tersedia
Produk yang tidak sesuai spesifikasi tetap
harus berjalan
 What are the causes of quality problem on the Grease-X line?

Machine
Man Materials
No Schedule Preventive
Maintenance Not Originally Design vendor on
New placement been design for rush order
Non Standard
New Worker Down Time Purchased 2 yrs ago on Handling lower
another product viscocity Index
Trouble Fitting top
Less Dicipline Automated Filling Switched of the can
No Training Forcing New
to Greasex 6 month ago
Design Quality
Problem on
Top Leader Misjudging
Demand ( GM ) employee / Greasex Line
Label is crooked
Under Pressure for Cost subordinate Major Promotion
Improvement & Delivery Adv
Time Deluge Order Need Market Share
Doesn’t know
each other Rush to market
performance

Method
Marketing
 Identify your problem

Implement the best solution Test you possible solution

Study result
 Kemampuan operator mesin tidak
mencapai standar operational sehingga di butuhkan training

Memberikan denda pada Traning operator mesin

operator yang tidak bekerja bertujuan untuk mencapai
bedasarkan standar standar operational
operasional

Adanya ketidak disiplinan pada operator sehingga

masi belum mencapai standar operasional