Multiple Regression
Analysis
Correlation Analysis
• Correlation indicates the direction, strength and
significance of the bivariate relationship among
variables that are included in the study
Perceived 1
Effectiveness
1 4 2 14 1
2 6 2 16 2
3 6 4 14 2
4 7 4 17 1
5 8 5 18 3
6 7 5 21 2
7 8 6 17 1
8 10 6 25 2
Multiple Regression Analysis
• First, we consider correlation matrix
No. of
No. of Credit Family Size Family
Variables automobile
card used (Y) (V1) Income (V2)
owned (V3)
Y = 2.87 + .97V1
Multiple Regression Analysis
• Interpretation:
Total 21.752 8
Multiple Regression Analysis
Significance @
Unstandardized Standardized 95 %
T- Value VIF
Beta Coefficient Beta Coefficient confidence
level
1. Product Quality
2. Advertisement
3. Warranty & Claims
4. Price Flexibility
5. Complaint Resolution
Multiple Regression Analysis
• Firm collected data from 83 different customers who
are using its manufactured motors for at least three
years. Data was collected throughout country
Correlation
Product Warranty & Price Complaint Customers’
Advertisement
Quality Claims Flexibility Resolution Perception
Complaint
1 .493*
Resolution
Customers’
1
Perception
Total 87.533 83
b. Predictors: (Constant), Product Quality, Advertisement, Warranty & Claims, Price Flexibility,
Complaint Resolution
Multiple Regression Table
Significance @
Unstandardized Standardized
T- Value 95 % confidence VIF
Beta Beta
level
Warranty &
.202 .191 2.262 .059 2.375
Claims
Complaint
.366 .339 3.596 .001 2.101
Resolution