New CCC user guide

2017.8
Overseas Service Planning Team
Ⅰ. Overall

※ OTP : One Time Password

Ⅱ. Major changes (Information management)
Previous CCC New CCC

Personnel
General Major Market
Facilities informatio
profile KPIs volume
n
Distributo
○ ○ ○ ○ ○
r
Profile
Dealer ○ ○ ○

- New CCC will manage of

distributors and dealers which HMC requests to
update periodically via e-mail. It will help gather
tasks and share results between users in real time.

Dash
board
Ⅱ. Major changes (User management)
Previous CCC New CCC

Dist. Dist. Dealer Dealer Dist. Dist. Dealer Dealer

Task User Task User
Admin. User Admin. User Admin. User Admin. User
Dealer Dealer
○ X ○ X X X X X
Create user Create user
Account Account
Dist. user ○ X X X Dist. user X X X X

Dealer Dealer
Approve ○ X ○ X Approve ○ X X X
user user
User Application Application
s Dist. user ○ X X X s Dist. user ○ X X X

Dealer Dealer
○ X ○ X ○ X ○ X
Manage profile Manage profile
Profile Dist. Profile Dist.
○ X X X ○ X X X
profile profile
※ Distributor admin. can give admin. authorities to other ※ Only regional HQ and HMC administrators can give
distributor users. admin.
authorities to distributor users.

※ But, distributor admin. should set GWMS authority code as

done before.

Authorit
y
Ⅱ. Major changes (System infra)
Previous CCC New CCC

Web
browser

- CDN service has over 1,000 edge servers.

CDN
service

※ CDN : Contents Delivery Network

Ⅲ. User guide (For existing users who have old CCC ID)

e.g., Specific IP: 68.8.1.1 /

IP range: 68.8.1.0
(68.8.1.1~68.8.1.255) /
Unrestricted IP: 0.0.0.0

- After you change the ID on CCC website, the changed information may not be applied to the diagnosis device immediately.
Thus, if you fail to log in within 30 minutes after the change, try to login with the previous ID. (Applied device: GDS, GDS
Ⅲ. User guide (For new users)
Ⅲ. User guide (For new users)

- If someone else is already using that e-mail address, you will see an error message as below. In this case, pleas
the regional service team of HMC.

- If you are a staff of HMC or regional HQ, contact the regional service team of HMC instead of writing this applica

[Sample 1] [Sample 2]
Dear administrator. Dear administrator.
I need an authority of GWMS to submit claims. Please give me its I need to access to GWMS and GSW. Please give me their authorities.
authority. - Distributor code : A02AA
- Dealer code : A001 - Department : Warranty team
- Dealer name : Right here, Right care Hyundai motor Regards.
- Dealer Address : 231 Yangjae, Seocho, Seoul, Korea
- Job : Warranty clerk
Regards.
Ⅲ. User guide (User management)

e.g., Specific IP: 68.8.1.1 / IP range: 68.8.1.0 (68.8.1.1~68.8.1.255) / Unrestricted IP:

0.0.0.0
Ⅲ. User guide (User management)

- The reference of user’s authority

User
Job Role GSW GQIS HGSI Online-HTA GWMS
Type
Admin ○
All
User ○
Admin X
Sale
Distributo User X
r Admin ○ All users need an extra permission of HMC managers to
Service get these access authorities.
User ○
Admin X GQIS : Mr. Brendan Cho
Etc. CCC admins can
User ○ (brendan.cho@hyundai.com)
give a specific
Admin ○ authority of
All HGSI : Mr. Eddie Ahn
GWMS.
User ○ (eddie.ahn@hyundai.com)
Admin X
Sale Online-HTA : Ms. Christina Jeon
User X (christinajeon@hyundai.com)
Dealer
Admin ○
Service
User ○
Admin X
Etc.
User ○
CCC gives a default ※ If a user have ID of the Online-HTA and the CCC ID same
Set specific
Note authority with the Online-HTA ID then the user do not need a extra
authority in CCC
automatically. permission.
Ⅲ. User guide (User management)
Ⅲ. User guide (User management)
Ⅲ. User guide (User management)
Ⅲ. User guide (Dealer management)
Ⅲ. User guide (Dealer management)
Ⅲ. User guide (Dealer management)
Ⅲ. User guide (Dealer management)

Move the marker to proper position and save the position

Ⅲ. User guide (Multiple languages)
Ⅲ. User guide (Dealer profile)

regional
Attribute Additional explanation

• It is used on dashboards when pointing its location on the google map.

Address - If a location is not shown on dashboards, administrator can set its location by using google map.
(Click “Modify”  Click “Map view”  Move the marker to the correct location)

• Business range
3S 2S 1S

1S/2S/3S Sales ○ ○
Service ○ ○
Service parts ○ ○

• Main Dealer: Contracted directly with distributors

Main/Outlet/Sub • Outlet: A dealer shop owned by main dealers and located within the same PMA as the main dealer
• Sub: Contracted with main dealers
Ⅲ. User guide (Distributor profile)

 Regional

regional

Attribute Additional explanation

• It is used on dashboards when pointing its location on the google map.

Address - If a location is not shown on dashboards, administrator can set its location by using google map.
(Click “Modify”  Click “Map view”  Move the marker to the correct location)

• Main Dealer: Contracted directly with distributors

Main/Outlet/Sub • Outlet: A dealer shop owned by main dealers and located within the same PMA as the main dealer
• Sub: Contracted with main dealers

• Basically, the distributor profile is separated from the dealer profile to make dashboard more accurate.
However, if you use this feature some of the attributes are automatically created from the dealer profile.
Dealer data
- Dealer network, Dealer facilities, Certification and Number of staffs
connection (Y/N)
※ Caution: If there is any information previously input by the administrator, it will be initialized when this
feature is used.

KPIs • The staffs in charge of these index will update them periodically. Distributor administrators do not need to
(CSI, SPEP, TCEP) update them.

Monthly Sales
• These attributes are linked with DTS and GWMS system and they will be updated automatically. Distributor
administrators do not need to update them.
Related Warranty