CITY MAYOR’S OFFICE

Section:
Area Coordination and Emergency Response Center
(ACER)
911 Emergency Calling Center (formerly 117)
Malaybalay Emergency Response Unit (MERU)
 Area Coordination and
Emergency Response (ACER)
Mission:
To provide a unified emergency and disaster
management service for the people of Malaybalay City.

Vision:
To be the prime provider of emergency response,
disaster risk reduction and management towards a safer
community.
 Malaybalay Emergency Response Unit
(MERU)
Functions:
• Provide pre-hospital emergency care 24/7 (medical and trauma
emergencies).
• Provide an inter-facility transport within Malaybalay City (Hospital to
Hospital and Hospital to Home)
• Conduct lectures/trainings on Basic Life Support / CPR (BLS/CPR) and
Standard First Aid (SFA). Accredited by Department of Health
 911 Emergency Calling Center
Functions:
• As a relay station catering to any incident ranging
from police, fire and medical assistance through the
use of telephone, mobile phone and radio.
• Serves as center of communication in Malaybalay City
• Receives calls, locates the site of emergency, solicits
incident information and the location of the caller.
• Dispatches emergency and non-emergency incidents
to concern agencies.
MANPOWER
 ACER Organizational Structure
ORGANIZATIONAL CHART

SONY DABE R. BELDEROL, ECE.

ACER Operation Officer

PRINCESS A. QUITA
ACER Admi n a nd Fi na nce Offi cer

Section: 911 SECTION MERU SECTION

* 1 Plantilla Position
INEE T. VERANA, EMT-B

* 2 Permanent (detailed
RONALYNN R. PEDROSO
911 Call Center Shift Supervisor EMS Chief

from CGSO) DANILO C. BAUTISTA

Research and Documentation officer ALEXANDER S. DIMAGIBA, RN. EMT-B

* 34 Job Order
Training Officer/Team Leader

ENP Dispatcher
ALJONA T. SALAUM DAVESON P. TOLEDO
ALDRIN DANTE G. SALCEDO Logistics Officer/Team Leader

employees CECILIO M. HILUDO

ENP Ma i ntena nce Offi cer/Ra di o Techni ci a n
RITCHIE P. BRETAÑA, RN.
Planning Officer/Team Leader

- 22 MERU Radio/Telephone Operators

KEENAN JONES F. GUIMEL

Trained EFR (11)
JOSEPHINE G. SINGATAO
CHONA L.TAN NERY
JOHN LOUIE P. VICENTE

-12 911
ELOISA LAINE M. EGNAR MICHAEL P. DE VILLA
DAYANARA L. GABATO JENIVEVE B. LABIS
ELMA C. BARTOSIS WELITA D. CAJARDO
ALMER P. OMBAYAN JULIE ANN B. GALLAMASO
JUMARI T. SALAUM
DANNY ORGANIZA ANALYN V. MANANSALA
RUEL L. REDONDO
JAMES G. VILLAFLORES
PETER A. RAMBUYON
RUDY R. PACQUIAO
NELSON CASTILLA
RYAN CRUZ
ANTHONY OCAYA
RENATO AGAWIN
RONALD RARA

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 Manpower Issues and Concerns

ISSUES & LIMITATIONS/GAPS

RECOMMENDATION
CONCERNS (or CAUSES)

• Creation of 911
Malaybalay
1.) Most of the • Create plantilla
• There are no plantilla positions for
personnel positions for the
the personnel.
“Come and go” personnel
• Integrate ACER to
CDRRMO

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 Proposed Structure 911 Malaybalay

General Supervisor

Administrative Officer

Proposed
Structure: Communications Section 911
Ambulance Operation Section
(MERU)
1 Division
1 Admin Unit Communications Equipment Emergency First Responders
2 Sections Operators * EMERGENCY MEDICAL TECHNICIANS
* INFORMATION TECHNOLOGY OFFICER (EMT)
* EMERGENCY TELECOMMUNICATORS * REGISTERED NURSES
* RADIO OPERATORS * BLS/CPR TRAINERS
* AMBULANCE DRIVERS
 INFRASTRUCTURE
AND / OR
CAPITAL OUTLAY NEEDED
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 Infrastructure & Capital Outlay

LIMITATIONS/GAPS
ISSUES & CONCERNS RECOMMENDATIONS
(or CAUSES)

Purchase at least 2 new

1.) High maintenance
ambulances that
cost and low gas Overused ambulances
complies the
efficiency of current (Purchased in 2011)
requirements/
MERU ambulances
specifications of DOH

2.) No back up/reserved

Limited budget allotted
supply of Emergency Purchase additional EMS
for emergency medical
Medical Tools and Tools and Equipment
supplies
Equipment (stretchers,

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 Infrastructure & Capital Outlay
LIMITATIONS/GAPS
ISSUES & CONCERNS RECOMMENDATIONS
(or CAUSES)
3.) No Resting/ Sleeping
Find a separate space
Quarters for MERU (including
There is limited space for MERU where there
dining area, washing area, area
in the ACER Office. are complete
for disinfecting ambulances,
amenities.
etc.)
• No issued vehicle/ • Purchase 1 new
motorcycle motorcycle unit

4.) Mobility • Fuel supply for • Additional budget

ambulances for for fuel
this year is almost
used up
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