Case1:Chick-n-Gravy

Dinner Line
Group 2+1 Members: Delia
Victoria
Adrian
Gary
Yoong
Terry
Background

 Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.

 The majority of complaints :

Underfilled Spills/Mixed
Missing label
packages items

Unacceptable Improperly
taste sealed
Data result (Original)

Date Time Line Underfilled Missing Spill/ Unacceptable Improperty

Label Mixed Taste Sealed

5/12 0900 1 2 1 3
5/12 1330 2 2 2
5/13 1000 2 1 3
5/13 1345 1 2 2
5/13 1530 2 2 3 1
5/14 0830 1 3 3
5/14 1100 2 1 1 2
5/14 1400 1 1 1
5/15 1030 1 3 5
5/15 1145 2 1 2
5/15 1500 1 1 1
5/16 0845 2 2 2
5/16 1030 1 3 1 3
5/16 1400 1
5/16 1545 2 1 4 1 1 2
Data result (Line1&Line2)
Line1
Date Time Underfilled Missing Spill/ Unacceptable Improperly
Label Mixed Taste Sealed

5/12 0900 2 1 3
5/13 1345 2 2
5/14 0830 3 3
5/14 1400 1 1
5/15 1030 3 5
5/15 1500 1 1
5/16 1030 3 1 3
5/16 1400
Total 35
Line2
Date Time Underfilled Missing Spill/ Unacceptable Improperty
Label Mixed Taste Sealed

5/12 1330 2 2
5/13 1000 1 3
5/13 1530 2 3 1
5/14 1100 1 1 2
5/15 1145 1 2
5/16 0845 2 2
5/16 1545 1 4 1 1 2
Total 34
Pareto diagram of number of defect

Number of Defect
25

20

15

10

5 Number of Defect

0
Unacceptable Missing Label Spill/Mixed Improperty Sealed Underfilled
Taste
Data result (category)
Underfilled Spilled/Mixed
Line1 Line2 Total Line1 Line2 Total
Morning 0 1 1 Morning 2 2 4
Afternoon 3 1 4 Afternoon 4 6 10
5 14
Missing Label Unacceptable Taste
Line1 Line2 Total Line1 Line2 Total
Morning 11 0 11 Morning 14 7 21
Afternoon 0 7 7 Afternoon 0 1 1
18 22

Improperly Sealed
Line1 Line2 Total
Morning 0 5 5
Afternoon 1 5 6
11
Pareto diagram of number of unacceptable taste defect

Number of Unacceptable Taste Defect

16

14

12

10

8 Number of Unaccpetable Taste Defect

0
Line 1 Line 2
Conclusion
The process of produce frozen dinners

Material of foods Processing foods Frozen foods

Labeling Sealing Foods packing

Classify by
flavors Unacceptable taste

Others
Case2:Tip Top Markets
Background

 Complaints from Tip Top Market.

 Analyze the data and to make recommendation for improvement.
 On July 15,changes were implemented .
1.Reduce out-of-stock complaints.
2.Improve store maintenance.
3.Reduce checkout lines/pricing problems.
Check out whether the changes make improvement or not.
Classifying

Product

Price

Environment Service
Check Sheet

Product Price Service Environment

Pareto Charts

Product Environment Service Price

Run Charts

7/15
 Product

Inventory Freshness
Run Charts

7/15
 Inventory&Freshness Problem

Method Materials

Transport Goods

Inventory
&
Freshness
Problem
Workers Freezer
Inventory
Manager System
Training
Air
Supervision Conditoner
Person Equipment
Recommendation

Short Term:
• 1.Employees & manager training
• 2.Introduce inventory system
• 3.Solve machine problem

Long Term:
• 1.Establish corporate culture of positiveness
• 2.Introdue TQM
• 3.Establish suitable principle of recruitment
Q&A