Emotional intelligence is the

ability to identify and manage

your own emotions and the
emotions of others.
• Emotional Intelligence is sometimes called EQ (or
EI) for short. Just as high IQ can predict top test
scores, a high EQ can predict success in social
and emotional situations. EQ helps us build
strong relationships, make good decisions, and
deal with difficult situations.
EQ- part of being people-smart
Some studies show that EQ is more important than
IQ (Intellectual Quotient) when it comes to doing
well in school or being successful at work.
• Emotional Intelligence is a combination of
several different skills.

• 1. Being Aware of your Emotions

-most people feel many different emotions
throughout the day. Being aware of emotions
simply noticing them as we feel them-help us
manage our own emotions
• 2. Understanding How Others Feel and Why
• -People are naturally designed to try
understand others. Part of EQ is being able to
imagine how to other people might feel in
certain situations. It is also about understanding
why they feel the way they do.
• Empathy-help us care about others and build
good friendship and relationship. It guides us on
what to say and how to behave around
someone who is feeling strong emotions.
• 3. Managing Emotional Reactions
• -managing your reaction means knowing
when, where, and how to express yourself.
• When you understand your emotions and know
how to manage them, you can use self-control
to hold a reaction if now is not the right time or
place to express it.
• 4. Choosing Your Mood
• - Part of managing emotions is choosing our
moods. Moods are emotional states that last a
bit. We have the power to decide what mood
is right for a situation, and then to get into that
mood.
• Choosing the right mood can help someone
get motivated, concentrate on a task, or try
again instead of giving up.
• 1. Being Aware of your Emotions
• 2. Understanding How Others Feel and Why
-Empathy
• 3. Managing Emotional Reactions
• 4. Choosing Your Mood
 STYLE OF RESPONSE
• 3 Basic styles of responding to situations:

oAGGRESSIVE

oASSERTIVE

oPASSIVE
 • AGGRESSIVE RESPONSES
When a person speaks up, gets their way or responds
verbally using a forceful manner and at the expense of
the other person’s feelings, rights or point of view

Language used often includes “you” messages,

exclamation points and is insulting causing the other
person to feel the need to be defensive:

“You’re such a jerk!!”

 PASSIVE RESPONSES
• When a person does not speak up, does not voice
his/her opinion, gives in to another or gives up if they
initially resist pressure; goes along with what others
want to do

• Language used might sound like:

o “Well, alright, I guess so...”
o “I don’t think it’s a good idea but, well, okay...”
 ASSERTIVE RESPONSE
• When a person confidently speaks up, states his/her
wishes or opinion in a manner that respects others
points of view; does not give in and does not insult

Language used often includes “I” statements where the

person states their opinion/wishes starting with “I”:

“I’m upset because you didn’t call me back.”

SUMMING UP RESPONSE STYLES
• BODY LANGUAGE AND
RESPONSE STYLES
 Loren Bajoyo

Shelley Quanico