Police Productivity and

Managerial
Performance
An effective police manager must be concerned
with the productivity of police work teams and
their members.
 Productivity

◦ -means the summary of measures of the

quantity and quality of police work performance
achieved, with resource utilization considered.

Good police managers establish and support the

conditions needed to ensure high productivity for
themselves, for individual contributors, for their
units, and for the organization as a whole.
 This involves a commitment to the accomplishment
of two different, but complimentary, police performance
outcomes:

◦ Police Efficiency- refers to the skillfulness in

avoiding wasted time and effort; Optimum utilization of
available resources. It measures whether or not
important task goals are being attained.

◦ Police Effectiveness- Refers to the quality of

being able to bring about an effect or the power to be
effective. It measures how well resources are being
utilized.
 Performance Effectiveness + Performance
Performance Effectiveness + Performance Efficiency= high productivity
Efficiency= High Productivity

The formula illustrates that one outcome is not

enough, achieving high productivity requires both
performance effectiveness and efficiency.
 Good

 Police
Effective and efficient:
Effectiveness
Police goals are achieved
(How well Effective but not efficient and the resources are
Are police Some police resources are well utilized
Goals being wasted. - Area of high
Achieved?) productivity-

Efficient but not

Neither effective nor
efficient: police goals not
achieved; resources wasted
in the process.
Good
Poor
Effective: no wasted
police resources, but
police goals are
achieved.

Police efficiency
(How well are police resources being utilized?)
Why should the police strive for
productivity?
-Progressive police organizations in the new work
place are striving for productivity. It is the primary
measure of work accomplishment within the police
organizational and it is likely to remain a benchmark
of managerial and organizational success.
-In the global competition- a complex and
demanding environment- it is not acceptable simply
to “get a police job done” Any police job must also
be done with the best use of available resources-
Human and material.
Accountability Dependency and Police
Performance:
The Police Manager’s Challenge
 Being a police manager is not an easy task. A
police manager has the position of being both
accountable to higher level superiors for work
unit result and dependent on the effort of
police subordinate and other team members to
make these results possible.
 The figure shows a Unit Commander being held
accountable by his or her chief for work unit
result-high task performance, while depending
on co-officer as his work force to achieve these
outcome,and simultaneously trying to satisfy
soburdinates’demand for good human
resource maintenance.

 Much of any police manager’s time is spent

dealing in one way or another with the stresses
and strains of simultaneously meeting the
demand of upward accountable and downward
dependency.
 Police management
processes
The management process involves Planning-
Organizing-Leading-Controlling The use of
organization resources to achieve high performance
results.

 Planning- Is the process of setting performance

objectives and identifying the actions needed to
accomplish them.
 Organizing- is the process of dividing the work to be
done and coordinating results to achieve a desired
purpose.
 Leading- is the process of directing and coordinating the
work efforts of other people to help them accomplish
important task.
 Controlling- is the process of monitoring
performance, comparing results to objectives
and taking corrective action as necessary.
 Planning

Setting
Objectives
Deciding how to accomplish
them.

Organizing
Controlling FOUR Dividing the work
FUNCTIONS Assigning people to
Monitoring performance OF Police jobs
Taking actions to ensure management Allocating resources
desired result. Coordinating result

Leading

Creating vision
Inspiring commitment
Directing efforts towards goal