BUSINESS PROCESS MAPPING

Definition
• A collection of activities that are logically interrelated
and carried out to regulate resources to create added
value for a business
• All processes related to the scope of responsibilities and
main tasks within and outside an organizational unit
pertaining to the organization's added value creation
activities
Benefit
• Logical framework in achieving company’s Vision,
Mission, and Goal (to get more added value)

• The basis for determining the management of

responsibility (Responsibility and Accountability Matrix),
work flow/information, and the main tasks of each
position in the organization
 An Industry Value Chain

Supplier lain Supplier kita Kita (perusahaan) Distributor kita Distributor lain

Pesaing kita

Gambar 2.2 Rantai Nilai Suatu industri (Michael E.Porter, 1994)

Business Process Mapping Method

1. Derived from corporate strategy and goals

2. Using generic model
1. Business Process Mapping : Derived from corporate
strategy and goals
• Understanding Company Vision & Mission
• “Business Grand Strategy” formulation
▫ products / services
▫ technology
▫ market
▫ …
• Key roles/functions identification
• Describe the detail activities of each roles/functions
• Business process and organizational structure alignment
• Job description formulation
Business Process Cycle
• “Requirement Phase” (planning) products/services and
the resources needed
• “Acquisition Phase” (procurement) products/services and
the resources needed
• “Stewardship Phase” (use and maintenance)
products/services and the resources needed
• “Retirement Phase” (termination or removal)
products/services and the resources needed
2. Using Generic Model
• Draft general business processes & compile details with the
generic framework
• Check the business process cycle
• Need to improve or “re-engineering”? ERP?
• Write down the main activities of each business process
• Group the activities according to Policy, Management &
Operations level
• Formulate the Responsibility and Accountability Matrix
• Allocate the Management Unit
APQC Process Classification Framework
• The APQC Process Classification Framework (PCF) serves as a high-
level, industry-neutral enterprise model that allows organizations
to see their activities from a cross-industry process viewpoint
• Originally created in 1992 by APQC and a group of members, the
framework has experienced more than a decade of creative use by
hundreds of organizations worldwide
Interpreting the PCF
• Category: The highest level within the PCF indicated by
whole numbers
• Process Group: All PCF items with one decimal
numbering are considered a process area
• Process: All PCF items with two decimal numbering are
considered processes
• Activity: Items with three decimals are considered
activities within a process
Process Classification Framework - 1
Process Classification Framework - 2
Process Classification Framework - 3
Alokasi RAOSI
R Tanggungjawab (memutuskan)

A Wewenang (menyetujui)

O Tugas Pokok

S Tugas Pendukung

I Hubungan Kerja (Internal)

Matriks Proses Bisnis vs Organisasi
Responsibility Accountibility Matrix (RAM)
Input RAM

Organisasi
• Proses Generik (PCF)
APQC
• TUPOKSI (Tugas Pokok
& Fungsi) Eksisting
• SOP Eksisting Proses
RASIO
• Struktur Organisasi Bisnis
Eksisting
Pemanfaatan IRMA

Organisasi • Penghalusan Uraian Jabatan

• Evaluasi Jabatan
• Analisis Organisasi
• Analisis Beban Kerja
• Sistem Manajemen Kinerja
Proses • …
RASIO
Bisnis