IMPORTANT PHONE NUMBERS

Hawkesbury Hospital……………………….613-632-1111
Alexandria Hospital..............................……613-525-2222
Fire department of Vankleek Hill……….…..………….911
Director in charge of bar. Pitt Paquette ... 613-678- 2678
Treasurer …….…………………..…..……..613-678-5799

For cash register problems, phone the treasurer or

Norm Danylo.

Property Problems …..Jamie Cunning . .. 613-678-3125

Ice Problems ….….Ross Rodger …….…..613-678-2703

Remove this box before printing

To print as a pamphlet, First print slides 1,3 and 5 , then flip the
paper top to bottom and print slides 2,4 and 6

To ensure that the printing cannot be seen through the paper use
at least 30 lbs paper stock

Please contact the Director in charge of the Bar to propose

modifications to this handbook, or to report errors or
omissions. Printed Summer 2010

INDEX
Introduction, General ………………….……. Page 2
Duties of the Team Captains ………….…… Page 3
Key Identification …………………….……… Page 3
Duties of the Bartenders …………………… Page 4
Changing a beer barrell ……………...…….. Page 5
Replacing bottles in the stand …….……..... Page 5
………………………………..…………..…… Page 6
Using the Cash Registers ……….....……… Page 7
The keys of the Cash Registers ………...… Page 8
Light switches of the upstairs…………… Page 9 - 10
Useful Phone Numbers …………………Back Cover
1 10
Switches by the door to the ice-shed
1. The three switches at the bottom of
the grouping turn the lights on in the
rink.
2. The dimmer switch controls the “Pool”
lights in the viewing area.
Other switches
1. There is a switch by the stockroom for the track lights
above.
2. In the kitchen, near the entrance to the bar is a switch for
the main kitchen lights.
3. In the kitchen by the counter is a light to control the lights in
the buffet area.
4. Switches in the bar area control the lights in the cooler and
the bar area. There is also a dimmer switch to control the
ceiling lights of the main area.
Most other switches, upstairs and downstairs are readily
associated to the lights they control.
 Most of the light switches at the club are easy to find except for Vankleek Hill Curling Club
one or two. To facilitate your tour, the following is a description of
what switches control what lights. Bartenders and Team Captain’s Handbook

Light Switches So, you’ve finally joined the Vankleek Hill curling club and just weeks
into the season you are told that “YOUR CLUB NEEDS YOU NOW!”
And here you are behind the bar and maybe you don’t even drink. So
what are you supposed to do and how are you supposed to do it and
1 2 3 4 how does this entire set up work anyway???

Switches by main door
1. Lights in lobby and hall to main room; 2-way switch with 2 below.
2. Lights for outside sign
3. Regular on-off switch for outside lights by the door
4. Timer switch for outside lights by the door. To use, turn
clockwise for half or three quarter turn. Should give 4-5 minutes of
light.
1 2 3 4 5 information available, which private rental events have to be covered
Switches by the bathroom wall
1. ?
2. Lobby and Hall light; 2-way switch with 1 above
3. All fixtures on wall in main room; rheostat controlled
4. Square ceiling lights near chair storage area
5. “Pool” lamp near clock and track lights near bulletin board
area
9 2
Relax, this little booklet will explain it all and tell you everything you
need to know about your tour of duty. All of us are expected to pull our
weight, guys at the bar (usually) and gals in the kitchen. This helps to
keep our costs down. If you have any questions not answered in this
book, ask your team captain or the Director in charge of the bar. If you
have suggestions concerning this handbook, advise the Director in
charge of the Bar.
General
At the start of the year, once the membership numbers are known, the
director in charge of Bartenders will form bar teams of 6-8 members
headed by a team captain. He will also prepare a master schedule
that indicates the weeks that each team is on duty and if he has the
during that week. The schedule will be kept updated on the Website.
All in all, each team will have to cover 2 or 3 stretches at various time
of the year.
The team captain will contact each of his bartenders and negotiate the
date and times that each must cover. At times, there may be more
than one bartender on duty; as well, some bartenders may decide to
split shifts.
It is the responsibility of each bartender to be present for his
agreed tour of duty; each one must advise either the team
captain or the director in charge of the bar if he is unable to
cover his shift; in such a case, the bartender must find a suitable
replacement.
 DUTIES OF THE TEAM CAPTAIN
Cash register keys
A week prior to your team’s tour of duties, ascertain
the availability of your team members and establish a If ever the plastic covers for the register keys
schedule of duties. should be lost, the following is a diagram of those
With the director in charge of the Bartenders or the
keys.
previous team’s captain, arrange to pickup the keys The bottom 16 keys only are used plus the
and make them available to the first bartender on
duty.
Total/No Sale key

Establish where the keys will be kept and how each

bartender on your team will pick them up and return
them or pass them on to the next bartender on duty.

Arrange with the next team captain for the transfer of SPECLTY COOLERS LIQUEUR JUICES
DRINKS CAESARS
keys.
4 8 12 16
Inform all your team members of the policy on tips.
MIXED PREM. BRANDY SOFT
DRINK LIQUOR DRINK
If you can, visit your team members while they are on 11 15
3 7
duty.
CHIPS
GLASS WINE 1 WINE 2
CANDY
O’ WINE BOTTLE BOTTLE
NUTS
2 6 10 14
KEYS
SMALL REG. LARGE JUG’O TOTAL /
Keys will be passed on by the previous team captain or by the DRAFT BEER DRAFT DRAFT
Director in charge of the bar. They include keys 1
NO SALE
5 9 13
To the main door
To the bar area
To the cooler room
To the doors to the ice box
To the cash box
To the safety box

The key to the cash register must be left in the register.

3 8

USING THE CASH REGISTER
At the start of a session
Turn the cash register key to REG
Press Total/No Sale key to open the cash register drawer Place the
cash in the register compartments
Close the drawer.
During a session
When receiving an order, press the corresponding key for the
amount required. e.g. for two beers, press key 5 twice; for a small
draft and a bag of chips, press key 1 once and key 14 once.
Once the order is finished, press the green Total/No Sale key, and
the amount due will be shown on both registers (client side and bar
side)
At the end of the session
Remove the cash and place it in the cash box
Turn the Cash register key to ‘OFF’ but leave the key in.
At any time, press the Total/No Sale key to open the cash drawer.
Our prices include all taxes and you may have to “round out” totals
when several items are compiled together. So if the bill is $15.99 or
$15.98, inform the member that the total due is $16.00, and if the
total is $16.01 or $16.02, inform the member that the total due is
$16.00.
If the symbol L appears in the illuminated display on the left in
the Cash register window, please let you Captain or the
Treasurer know as batteries need to be replaced soon.
7 4
DUTIES OF THE BARTENDER.
Get the keys to the bar from the previous bartender on duty or from
the Team Captain. (List of keys below), Find out from either what you
are supposed to do with the keys after your tour of duty.
Open the club for curlers, usually 30-40 minutes before the first
scheduled game
Turn on the lights on the main floor, the ice shed and in the change
rooms below. A list of the switches and the lights that they control is
found further in this pamphlet.
Check the supply of beer liquor soft drinks and juices in the ice box
trays and replenish if necessary. Extras are kept in the cooler.
Chips, chocolates and peanuts will be re-supplied by someone else.
Get the cash box from the safe-box kept in the cooler. Place money in
the cash register and turn the key to REG
Once the evening is over and all have left the club, place the cash (*)
in the cash box and it in the safety box in the cooler and lock them
both. Turn the cash register key to ‘OFF’ but leave the key in. . Turn
off all the lights and lock the club up. There is a time delay switch
which will allow you to turn off everything and still have lights for you
to go to your car.
Turn the keys over to the next bartender or deposit the keys where
instructed.
(*) Tips received by bartenders should be left with the cash. They
will be included as “overage” in our accounting books. This is
based on the principle that we all share in the benefits (and
costs) associated with our belonging to the VKHCC; the kitchen
crew works as hard as the bar tendering crew but are not likely
to receive tips; it does seem fair then to return the tip money to
the club. However, should the bartenders or the kitchen staff
require a drink during or after their shift, (beer, liquor, soft drink)
the money to pay for it can be taken out of the tips.
 KEG Replacement
1. Move the handle on the hoses to face you.
2. Pull the handle towards you; it will move upwards and release
the keg.
3. Turn the handle one half turn to release it from the keg.
4. Remove the old keg, move the new one into position and
remove seal.
5. Push handle down into the new keg and turn one half turn to
create a seal.
6. Pull handle out and down to lock.
7. Run tap on the bar side into an empty pitcher to eliminate any
foam and/or old beer.

Bottle Replacement
Temporarily blank
1. Make sure the shot dispenser is empty of liquor; empty
into a glass if necessary
2. While holding the bottle and shot dispenser with one
hand, pull the small pin behind the bottle with the other.
The bottle should release from the rack
3. Turn the bottle right side up and remove the shot
dispenser. Unscrew the lid from a new bottle and press
the shot dispenser in the new bottle.
4. Turn bottle upside down and be sure to hold the shot
dispenser in the new bottle
5. Use the new bottle to push up on the holder on the rack
and move the bottle back into position. Make sure the lip
is aligned with the small pin.
6. Push the lip into place and the shot dispenser should
“click” in place. Make sure it is secure and pour your next
drink.

5 6