Data Retrieval through

Service Marketing
Information
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 Index

File Type Pages File Type Pages

Machine Data BUILDER file 3 Site Operations Maintenance Advisor (SOMA) files 28

Commercial Engine/EP BUILDER Data file 6 SMCS Inquiry and File Download 31

Service Letter BUILDER Data file 9 Cat Certified Rebuild 34

Parts Manual (PEF) file 12 Repair Labor Guidelines for Machines, Commercial
Engines & On-Highway Trucks 35
Both BUILDER and Parts Manual (PEF) file 15
Download Files 38
PM Checklist (View & Download) 18
HELP 39
ERLG – Equipment Repair Labor Guidelines (View Only) 22
Contact Us 40
Commercial Engine Performance Data files 25

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 Here you can enter one or more
search criteria. Serial Number, Prefix,
Sales Model, Engine Application,
Media Number, etc., then click Search
Click on the radio button next
to the Machine BUILDER Data
Note: Click Search without entering any
File to search for specific data criteria to view all files available.

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Select the file intended
for download

Click the drop-down arrow

and select “Save As”

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 The “Save As” window appears
allowing you to identify where to save
the file.

Select desired location and click Save.

On SMI, a pop-up window advised the

download has completed

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 Here you can enter one or more
Click on the radio button next to the search criteria. Serial Number, Prefix,
Commercial Engine/EP BUILDER Sales Model, Engine Pricing Number
Data File to search for specific data etc., then click Search

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Select the file
intended for
download Click the drop-down arrow
and select “Save As”

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window advised the

download has completed

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Click on the radio button
next to the Service Letter Enter the Service Letter “PI”
Builder Data file number then click Search

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Select the file
intended for
download

Click the drop-down arrow

and select “Save As”

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window advised the

download has completed

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 Here you can enter one or
Click on the radio button
more search criteria. Serial
next to the Parts Manual
Number, Prefix, Sales Model,
(PEF) File to search for
Media Number, then click
specific data
Search

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Select the file
intended for
download

Click the drop-down arrow

and select “Save As”

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window advised the

download has completed

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Click on the radio button next Here you can enter one or more
to the Both BUILDER and search criteria. Serial Number,
Parts Manual (PEF) File to Prefix, Sales Model, then click Search
search for specific data

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Select the file
intended for
download

Click the drop-down arrow

and select “Save As”

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window advised the

download has completed

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 Here you can enter one or more
search criteria. Serial Number,
Prefix, Sales Model, then click Search

Click on the radio button next Note: If a sales model is entered, a list of
serial numbers for that specific model will
to the PM Checklist (View and
appear and you will be required to select
Download) to search for one.
specific data

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Select the file Note: Quantity Unit defaults to U.S.
intended for Customary. Select SI (International
download System) if desired

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Available download
options, select your
desired application
and select “Open” or
“Save As”

Note: This section will

provide the job operation,
part number (if applicable),
quantity and description, as
well as SMCS information.

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window

advised the download has
completed

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Click on the radio button next Here you can enter one or more
to the ERLG (Equipment Repair search criteria. Serial Number,
Labor Guidelines)(View Only) Prefix, Sales Model, Product Family,
to search for specific data Component or Job, then click Search

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If unsure of specific
search criteria, click
Search to view an
entire list of ERLG
information that is
available. Entering information in
these fields will narrow
the search results

Select the file

Note: Machine selections for this
intended for
screen capture have been truncated in
download order to view multiple Product
Families for reference.

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This is the information
that appears after a
selection has been
made, either from the
main menu searching
by a specific item or by
clicking Search without
any details and
selecting the item.

ERLG times are created at NPI when

BUILDER files are created. ERLG
times are converted from BUILDER
files and are estimates based on
history and the experience of the
data author. ERLG times include all
repair labor “Start By’s” as outlined
in the Disassembly & Assembly
(D&A) Manual.

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Click on the radio button next
to the Commercial Engine
Performance Data files.

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Select the
Performance
Data Sets.ZIP file
for download

Click the drop-down arrow

and select “Save As”

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window

advised the download has
completed

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Click on the radio button next
to the Site Operations
Maintenance Advisor (SOMA)
files.

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Select the
appropriate .ZIP
file intended for
download

Click the drop-down arrow

and select “Save As”

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 The “Save As” window appears
allowing you to identify where to
save the file.

Select desired location and click

Save.

On SMI, a pop-up window

advised the download has
completed

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 Here you can search on
specific code or
description, then click
Search

You can also download the SMCS Code Booklet to print or save.

Click on the radio button next You can also download SMCS files for BUILDER or as an Excel format.
to the Site Operations Last option is for Expanded Mining Component Code which shows the
Maintenance Advisor (SOMA) conversion to Caterpillar SMCS Codes.
files.
With these options, click and choose “Open” or “Save As”

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 The Previous Code and Next Code allows
you to move forward or backwards
without returning to the Home screen.

Search by Code, ex: 1350, will show a short

description based on that code and any
notes associated (if applicable)

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 The Previous Code and Next Code allows
you to move forward or backwards
Search by Description, ex: Engine Cooling without returning to the Home screen.
System, will show codes containing that
description.

Select the needed link to view the short

description and notes (if applicable), just
as the previous slide shows.

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Click on the radio button next
to Cat Certified Rebuild to be
directed to the CCR Website on
Dealer.cat.com

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Click on the radio button next to Repair Labor Guidelines
for Machines, Commercial Engines, and On-Highway
Truck to be directed to the Repair Labor Data Website
on Dealer.cat.com

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On this site, click on Learn More under the appropriate Please utilize this TRG Feedback Form
tab to be directed to that specific guidelines. link to provide feedback regarding the
Repair Labor Data.

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Please provide the
following:

Dealer Name
Primary Dealer Code
First & Last Name
Email address
Phone number
Business area
Model/Serial Number Prefix
Your questions or comments

By providing all of this

information, we are able to
begin resolving the request
more quickly and accurately.

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 Under the Download Files:

Select the files intended for download and “Save As” to

your desired location.

• Kit Reference File – Shows whether or not parts are

included or part of a kit.
• Reman Cross Reference – Lists parts with the
Reman equivalent
• Classic Cross Reference – Lists parts with the classic
part equivalent.
• BUILDER File Build Rules – Criteria set for
developing BUILDER files.
• PSeL File – Separate software utilizing BUILDER for
parts selection e-list.

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 Select the Help document and chose “Open” or
“Save As” to view or save the file.

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SMI Contacts:
Data Assistance:
Data Type Person Contact Information
Machine Builder Data & PM Checklist Darren Baker PM_Checklist_Support@cat.com
"Mining" Machine & PM Data ** Mike McCoy McCoy_Michael_P@cat.com
Commercial Engine/Electric Power Builder Data Connie Goodman Goodman_Connie_L@cat.com
Cat Certified Rebuild Phil Ringenberger Ringenberger_Phil_L@cat.com
Repair Labor Guidelines TRG Feedback Support TRG_Feedback_Support@cat.com
Owning & Operating Costs (O&O) David Nichols Nichols_David_M@cat.com
Normal contact hours: Monday through Friday 7:00 AM to 3:30 PM (US Central Standard Time)
** "Mining" machines include: D10, D11, 24, 16, 777 through 797, 834, 844, 854, 992, 993, 994, 5110, 5130, 5230, AD55, AD45, AD30, R1300, R1600, R1700 and R2900

For questions concerning VisionLink:

If it is a Product Link Hardware of VisionLink application product issue, please use the information found on Dealer.cat.com/PL under the Contacts tab.
If it is a general question about usage, please contact your Product Link DSD or Industry Product Link representative/SME.

PC Software Assistance:
For Technical Support with Builder, PM Checklist Utility or Maintenance Control System (MCS) programs
Please contact the PC Doctor

Telephone: Fax:
800-843-7237 (US and Canada Only) 309-263-0127
309-266-2751 (All other locations)

Email: THEPCDR@catsupport.com
Hours of Operation:
Monday through Friday 6:00 AM to 7:00 PM (US Central Standard Time)

SMI Web Site Systems Access or Assistance:

Please include your Name, CWS ID and Business Case for access and contact the content Owner:
Garrett Ginglen
309-636-1502
Ginglen_Garrett_A@cat.com

Feedback concerning the SMI Website is appreciated. Please forward your questions, comments and concerns to PM_Checklist_Support@cat.com.

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