Presented by-
MOHAN MAHATO
PG20095822
INDIAN BANKING SYSTEM
Indian is one of the fastest growing economies in the world. The
country’s GDP is growing at an average rate of almost 7% during
the last decade with the GDP growth rate touching 9.4% in the last
year. The Indian banking industry also had its share in the growth
of the Indian economy.
GROWTH
KEY PEOPLE
1.Chairman- John W. Peace
2.CEO- Peter A. Sands
STANDARD CHARTERED BANK IN
INDIA
Standard bank of British South Africa merg-ed with Chartered
Bank of India, Australia and China.
Opened its first overseas branch in India at Kolkata on 12th apr
1858.
CEO of Standard Chartered Bank India- Mr.Neeraj Swarup.
It has 83 branches in 33 cities and it also has 231 ATM's.
key business of Standard Chartered Bank in India
consumer banking—mortgages, personal loans and wealth
management
Wholesale banking – Cash Management,Trade,Finance,Custody
Services.
Standard Chartered was the first to issue global credit card in
India, the first to issue photo card, the first picture card and was
the first credit card issuer to be awarded the ISO 9002
certification.
Product offered by Standard
Chartered Bank
PERSONAL BANKING - To cater the diverse financial needs.
SME BANKING - It provides integrated financial
solutions to small and medium businesses, through a relationship
management approach.
COMMERCIAL BANKING -Significant networks have been
established with vendors and financial-related organizations to
enable it to offer the customers a comprehensive range of flexible
financial services, with special focus on transactional banking
products
Mutual Funds is an example of Commercial Banking.
Savings A/C is an example of Personal Banking.
Foreign Exchange is an example of SME Banking.
FINDINGS
SAVINGS A/C
An account primarily opened for and operated by individuals,which
give the customer liquidity, with the facility to earn some interest
on the residual balances
Unique Features:
SAMPLE SIZE: 50
SAMPLE SELECTION: Random, convenient
DATA COLLECTION TOOLS
Primary data. The major source of primary data was the information and
questionnaire collected from the bank stuff and the customers. The
information collected from the journals and the trainer can also be
referred to as the primary data.
RESEARCH METHODOLOGY
Secondary data- The major source of secondary data was the
reference books and company’s website. The company’s articles
and magazines were also referred to for the information.
DATA COLLECTION
SOURCES OF DATA COLLECTION
PRIMARY DATA COLLECTION
Primary data was collected through personal visit.
SECONDARY DATA COLLECTION
Secondary sources through –
Internet,Articles ,papers and book
conclusion
There is a wide difference between the minimum balance
required to open a savings account in various banks
Regardng the acceptance of Standard Chartered bank our
data shows that though the bank is considered to be the
elite bank by the customers but the general perception
among the customers as such is that it is an expensive and
profit oriented bank and does not give much importance to
the customer benefits
Recommendations
Should target middle class population.
Increase the no.of ATM's
More value added services&loyalty programmes.
Customers of the bank are not aware of the facilities like
DOORSTEP.
Regular market research to know about the consumer's
perception.
Transparency in work to get consumers confidence in favour of
the SCB.
THANK U !!!!!!!!