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By
P.Saranya Devi
II MBA TSM
§    
a  ality - ³Conformance to req irements´
a  ality - goods and services
- Work place
a Achieved by meeting needs of
- internal c stomers
-External c stomers

 -  est for excellence


U - Understanding
A - Action
L - Leadership
I - Involvement of the people
T - Team spirit
Y - Yardstick to meas re progress

m  mm 
Pay
Brand
Fringe
Name of
benefits
company

Training Job
Promotion security

Factors
affecting
qwl Work
Supervisors
schedule

Job
Occupational
environment
stress

Friendly
Recognition
coworkers
m  mm 
    

m  mm 
Ñ     
a Miller, m
Kirkman, m m
Metz, m 
Mirvis &
Lawler, m 
Cooper, m
fo r dimensions of  ality of work life
a Cheng S (m  - impact on personal life
- Decision making
- Physical comfort
a Taylor, m
Taylor, m
Donald, m
- Motivational reward incentive
system
a Loscocco & Roschelle, mm
- Work related stress

m  mm 
=   

a èbjective of organization ± Achieve goals and


objectives satisfactorily
a Prosperity of employer and employee=Performance and
Prod ction (Landen m 
a WL average to low in traditional a tocratic
management organizations
a Primary objective
To meas re  ality of Work Life among employees of
TVS and Sons and to provide s ggestions to improve
the same
a Secondary objectives

m  mm 
Ñ    

a = 

Stratified Random sampling techniq e has been
adopted.
a =  
s rvey has been cond cted and response is obtained
from m samples
 Workmen
 Exec tives and
m staff members
a = 
Exec tives , staffs and work men from the service
station of TVS and Sons is the Sampling nit
a Likert scale, dichotomo s qns, ranking qns

m  mm 
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a r    
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a 
  


   
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a m - Nè proper g idelines to get the job done
S pervisors are not always available at the site
a  - No proper comm nication channel between
management and workers
a  - No proper first aid facilities
a  - says job is often stressf l beca se of deadlines
a m - Safety of the workers are at their own risk
a No a tonomy is given to the workers (by observation
a m - Employees s ggestions are not considered
a m - Training is not for all

m  mm 
=     
a Participative management style -
s ggestion system awards , MBè
a Work-life balance and F n at workplace
a Provision of shoes and gloves for safety and
installation of first aid department
a  ality circles
a Co determination Policy - èpen door policies
± bridge the gap
a Self managed work teams
a Job rotation and job enrichment ±higher
Responsibility

m  mm m
References
a K. Aswathappa (m , ³H man Reso rces and
Personal Management´ Tata Mcgraw-Hill P blishing
Company Limited, New Delhi ± mm m.
a C. R. Kothari (m ³Research Methodology´ of
Wishwa Prakashan P blishing, Chennai ± m, Edition
a www.h manreso rces.com
a www.q alityofworklife.com

m  mm mm
Thank yo

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