Administrative Systems

and Processes
[Unit 2]
 overview
• The aim of this unit is to introduce you to
the key systems and processes that are
integral to the practice of administration
and which will help you to understand the
relevance of the systems approach to the
design and conduct of administrative
activity. By studying this unit, you will be
introduced to the role that systems
thinking can play in understanding the
contribution made by administrative
processes to organisational effectiveness.
• This unit has close relationships with other key
areas explored in the Diploma programme in
that, without effective systems and processes,
it would clearly be difficult to deal successfully
with the range of activities that constitute
administrative management. This unit also
provides a useful foundation for further
studies – in particular, the Advanced Diploma
Unit 1: Administrative Systems in the
Organisation.
• Finally, this unit does not seek to cover all
possible systems and processes; rather, its aim
is to raise awareness of the general value of
systems and processes, while highlighting the
importance of those most often used by
administrators
 learning outcomes
• On completion of this unit, you will be able to:
1. Discuss the reasons for and the characteristics
and ethos of different types of organisations and
explain the background to the nature and
purpose of administrative processes which have
influenced the development of administration
within organisations;

2. Evaluate how the concepts, elements and

properties of types of systems can be used to
analyse and facilitate the efficient and effective
performance of an organisation and its
administrative operations;
3. Describe the role and function of procedures
in meeting customer requirements, including
types of procedure, their relationship to policy
and the conduct of meetings;
4. Explain the role and purpose of different
types of administrative systems in an
organisation, and construct process maps of
their principal processes and activities and
describe the methods for improving their
operation.
 contents
• Section 1 The Organisation in Context
• Section 2 Professional Administration
and Systems
• Section 3 Administrative Procedures
• Section 4 Principal Administrative
Functions
 Section [1]
The Organisation in Context
• learning syllabus
• This section covers the following key areas:
• 1.1 Role of organisations in the business
environment.
• 1.2 Organisational mission, aims and
objectives.
• 1.3 Types of organisation.
• 1.4 New models of work organisation.
• 1.5 Organisational structure and culture.