|




|


O With the world-wide expansion of companies and
changing technologies, ndian
rganizations have
realized the `
  
 ``
.
O |raining is considered as more of retention tool than
a cost.
O With increase in awareness of corporate training in
ndian ndustry, a gradual shift from general to
specific approach has been realized.
O |oday, á    is a source of competitive
advantage for all organizations therefore, the ``

 ` `   has been changed to create

a smarter workforce and yield the best results.
O With increase in competition, every company wants to
optimize the utilization of its resources to yield the
maximum possible results.
O |raining is required in every field be it Sales,
arketing, Human esource, elationship building,
ogistics, roduction, ngineering, etc.
O t is now a business effective tool and is linked with the
business outcome.

ccordingto V

 (ational
ssociationof
SoftwareandServices ompanies),the 

``
  isexpectedtoreach
s600crore in010from s10 rore in006.
O
ntheotherhand,inmanyorganizationstrainingis
regardedasnon-essentialoraneedbasedactivity.
Someorganizationsstartatrainingdepartmentin
ordertolookmodern.
O n fact, some organizations are headed by
unwanted employees rather than employees of
outstanding merit.
O While some organizations do not have a separate
budget to hire highly qualified trainers for training
and development.
O |hethreemajortrainingandlearningsolutions
providertoorganizationsandindividualsinndian
ndustryare
O D V



O  
O  
á ``

 `
O V


  |he eliance
nil hirubhai
mbani roup ompany.
t offers customized solutions for |op management, iddle management
and Supervisory level.
ts business units are: à
`  ` ` à à `

`  ` ` à
), and `

`  ` `

.
thasprovidedconsultingandtrainingsolutionstomorethan10,00,000
professionals,inover0organizations,across10countriesin18
languages.

tisprovidingtrainingservicesto
mericanxpress,ahindrainance,
oca- ola,,aruti,odrejoyce,
ccenture,

,and
antaloon.
SS
|
usinessnits:
O à
`  ` 
à - addresses the
needs of organizations in various industry verticals. |he
solutions offered by the business unit include training
and delivery, creation of customized content, research
based projects and experiential learning.
O à `
`  ` ` à
 - the
business unit operates S
cademy to create and
enhance employability of individuals through a number
of short and long-term educational programmes.
O `

`  ` ` 
 - the business
unit fulfills our group companies· training needs.
O   a umbai based training organization, is a leader
in high - end latest technologies training in the |, 
and
obile telephony industry.
O urrently, it has 6 corporate owned centers and around 0
franchisees in ndia and has trained more than 10,000 

 ` till date.
O t is providing training services to Wipro nfotech,


mro, |ata onsultancy Services, State ank of ndia, H ,
ndian avy, ap emini, lobal |elesystems, South astern
oal ields, ersistent |echnologies, odrej nfotech, |imes
of ndia, eliance nfocomm, eliance ndustries, Seimens,
nion ank of ndia, and nfosys.
O
á ``

 ` 
division of
ptech imited. t is
offering an entire range of performance solutions like ustomer
Service |raining, Soft Skills, roduct |raining, rocess |raining, Sales
|raining, and anagerial evelopment |raining that assist in
overcoming various business challenge areas. t keeps the trainees
up to date with the latest `

 `  `  in
the industry.
t is providing ``
 ` and services to ndian
il,
otorola ndia,   , ayer, ational |hermal ower orporation,
as
uthority
f ndia, elhi olice, Standard hartered ank,
aruti dyog, lectrolux Kelvinator, abur, alvoline ummins,
ahindra  ahindra, lue Star, H, and
nida.
O ``
 
` `  !
á```` "
|rainingandevelopmentsystemin etail/ sector
|rainingandevelopmentinankingandnsuranceSector
|rainingandevelopmentsystemin
utomobilessector
|rainingandevelopmentsystemin|elecomsector
|rainingandevelopmentsysteminharmaceuticalsector
|rainingandevelopmentsysteminiotechnologysector
|rainingandevelopmentsysteminHospitalitysector
|rainingandevelopmentsystemin|sector
|rainingandevelopmentsystemin
/K

|rainingas
utsourcinginndianndustry
``
#
 ``$%


O nndianmarket,0%ofthetrainingcompany·srevenuecomesfrom
theretailtrainingandrestfromothersegments.
O etail/  Sector is the most booming sector in the ndian economy
and is expected to reach S$ 17-00 billion by 016.
O With this rapid expansion and coming up of major players in the sector,
the need of human resource development has increased.
O ack of skilled workers is the major factor that is holding back the retail
sector for high growth the sector is facing the severe shortage of
trainers.
O
lso, the current ndian education system is not sufficiently prepared to
address the new processes, according the industry majors.
O ``
#
 ``$% O ``
 `  ` 
 

 Someoftheinstitutesforretailmanagementare:
O ndian etailSchool
Someofthetrainingprogramsthatare
givenintheretailsectorare: O oyolanstituteofusiness
dministration( 
)
O SJain entreofanagement
O Sales|raining
O nstituteforntegrated earninginanagement( )
O
n-the-Job|raining O

O Seminars/Workshops O Welingkar nstituteofanagement, entrefor etail

Studies
O ustomer elationshipanagement
O KJSomaiya nstituteofanagementStudies
O
nline ourse esearch
O roupStudy O udra nstituteof ommunications
O
mityusinessSchool
O omputer-ased|raining
O Self-irected|raining
``
``
  


O avorable economic climate and number of other factors such as,
growing urbanization, increasing consumerism, rise in the standard of
living, increase in financial services for people living in rural areas,
etc has increased the demand for wide range of financial products
that has led to mutually beneficial growth to the !`
sector and
economic growth process.
O |hiswascoincidedbytechnologydevelopmentinthebanking
operations.
O |odaymostofthendiancitieshavenetworkedbankingfacilityas
wellasnternetbankingfacility.
O Someofthemajorplayersinthebankingsectorare
 
`& %``!   # '!V`,
etc.
O n the nsurance sector also, rapid expansion has created about 
lakh job opportunities approximately in the past five years these
openings are mainly in the field of insurance advisors or marketing
agents the eligibility criteria for these jobs is graduation with some
experience in marketing or become insurance agents after
completing school but this needs some relevant training.

arlier there were no training programs as such for insurance agents

but on-the-job training only that was given once the new agent was
appointed. ut now the scenario has been changed, with the coming
up of big players like ? ? ?
 ? 
 ? ? ?
   

? 
   ?   ? 
, etc in this sector, people
who've had some formal training are preferred while recruitment
because it can be helpful in the insurance field.
O However,onlytheinsurancedegreeinthisfielddoes
notguaranteesuccess.
O |obesuccessfulanagentmusthavestrong
interpersonal,networking,andcommunicationskills.

O umberofopportunitiesinankingandnsurance
sectorhasincreasedthaneverbefore.
O Withthisrapidexpansionandcomingupofmajor
playerslike  ,H ,|,ajaj
llianz,etcinthe
sector,theneedofhumanresourcedevelopmenthas
increased.
``
 
`
 !`

O |he ?    
 is growing at a rate of about 16% per annum
and is now going to be a second fastest growing automobile market in the
world.
O |he sector is going through a phase of rapid change and high growth. With
the coming up of new projects, the industry is undergoing technological
change.
O |he major players such as, Honda, |oyota, ajaj, aruti are now focusing
on mass customization, mass production, etc. and are expanding their
plants.
O `
 V` 
     `` V 
ndia·s auto making capacity is expected to become 1 million units
exceeding the yearly demand of about 7 million units.
O |his rapid expansion is because of growing urbanization, rise in the
standard of living of consumers, easy availability of finance, liberalization,
privatization, and globalization of ndian ndustry.
O |his rapid expansion has created lots of job opportunities.
O nterested one in this sector has to specialize in automobile/mechanical engineering.
urrently,
utomobile in ndia is retaining around 10 million employees and is
expected to employ more people in near future.
O norganized sector in employing 67% people while, organized sector is employing
only 33% people, which is a major drawback for automobile sector.

O With this rapid expansion and coming up of major players in the sector, the focus is
more on the skilled employees and the need of human resource development has
increased.
O |he companies are looking for skilled and hard working people who can give their
best to the organization.
O arious companies are opening training institutes to train interested ones in this
sector, like |oyota has recently started |oyota |echnical |raining nstitute (|||) in
angalore that will offer 4 courses in automobile assembly, mechatronics (a
combination of mechanical and industrial electronics), automobile weld and
automobile paint.
O ||| will provide both a high standard of education and training in automotive
technology as well as employment opportunities.
``
 
`#


O K
is Knowledge rocessing
utsourcing, not to be confused with 
, which is usiness
rocessing
utsourcing.
O K
is about providing knowledge based services in the areas like market research,
business research, financial research, legal services, etc., while 
is about providing
customer care services, technical support, tele-sales etc.
O K
market is expected to grow from S $ 1.3 billion in the year 003 to S $ 17
billion in the year 010.
O K
sector is expected to grow at a compounded annual growth rate (
 ) of 49.%
till 010.
ccording to the ational
ssociation of Software and Services ompanies
(
SS
 ),
O ut according to a K based research firm, ndian K
sector will be able
to reach 100,000 employees only instead of 0,000 employees
therefore, to fill the demand and supply gap training has now become an
important tool like every other technical industry.

O With the expected increase in number of employees, training has become

the core of K
industry as well.
O o matter how much qualified the person is he needs to be trained on
processes.
s the name itself implies, ´knowledgeµ, this sector requires high
level of functional know-how as well as domain know-how.
O |here is a constant need of well-planned training programs as the work
profile requires understanding of market research objectives and
methodologies.
O |his sector requires behavioral training as well as training to handle stress
because of odd working hours. f a person is committed to deliver quality,
and is willing to learn with positive attitude then definitely K
is the right
place to work for him.
``
 
`
#á  `

(á`#á  `
 ndia harmaceutical market is valued at about
|hisrapidgrowthhasalsoincreasedthe S $8 billion and is expected to reach to S
trainingneedofthesector. $1 billion by 016. ndian pharmaceutical
``
 
market is % of world·s pharmaceutical market.
O randrotection
n the last two years, 3900 new generic
O ontamination ontrol
products have been launched because of which
O rugerification its market value has been increased to about
O Supply hainisibility S $3 million.
O ecallanagement
O Shrinkage eductions
# ``
á
Someofthepreferredtrainingmethodsare:
O Webbasedtraining
O lassroomtraining
O Workshops
O
n-the-jobtraining
``
 
`
$
 ( 
  
O |he ndian | sector is growing at a very fast pace and
is expected to earn a revenue of S $87 billion by
018. n 006, it has earned revenue of about S $40
billion with a growth rate of 30%.
O | sector is expected to generate .3 million jobs by
016, according to 
SS
 (ational
ssociation of
Software and Service ompanies)

O With this rapid expansion of | sector and coming up of

major players and new technologies like S
, the need
of human resource development has increased
O
ccording to the recent review by
Harvard usiness eview, there is a direct
link between training investment of the
companies and the market capitalization.
O |hose companies with higher training
investment had higher market
capitalization.
O t clearly indicates that the companies
which have successfully implemented
training programs have been able to
deliver customer goals with effective
results.
O t shows that good training results in
enhancement of individual performance,
which in turn, helps the organization in
achieving its business goals.
O |raining is a tool that can help in gaining
competitive advantage in terms of human
resource.
O With the growing investment
ompanies are investing in
by | companies in the
development of their
employees many companies
have now started their own
learning centers.
O
s an example, Sun has its
ompanies now kept aside 3-
own training department.
O
ccenture has nternet based
O
both the technical training,
which has always been an
essential part in | industry, as
well as in managerial skills
development.
O
% of revenue for training
programs.
tool by the name of ´y
earningµ that offers access to
its vast learning resources to
its employees.
O
s an example, some of the
major players like |ata lexi
and
ccenture are allocating
7% and 3% respectively of
the company·s overall
revenue.
``
 
`#

 
O 
is usiness rocess
utsourcing.
t is an agreement between two
parties for specific business task.
O |he 
industry is growing at an
annual growth rate of 14% and is
expected to cross $310 billion by
01.
O Job seekers prefer 
·s over other
sectors because it is providing high
paying jobs to
graduates/undergraduates.
O |odeliverdesiredservicesto
customer,whois10,000milesaway,
itisimportanttohavegoodamount
ofbusinessknowledgeandrequired
expertise.
O |hevariousreasonsbehindtheincreasingtrainingneedin
the #`  are:
1. 
industryisexpectedtogenerate1.1millionjobsby
010,and6millionjobsby01, whichiswhytraining
needhasincreasedmorethaneverbefore.
O .Highattritionrateinthissectorreasonbeingunsatisfied
employee,monotonouswork,neglected talent,inadequate
know-how,etc
3.
omingupofhighprofile
s
|raininghasbecomeamajortooltoretainemployees.
O eopleworkingin
sectorfacetheproblemofnightshift,jobstressthatresultsin
demotivation.
O Welldesignedtrainingprogramwithclearcareerpathincreasesthejobsatisfactionamong
theyoungprofessionalsandhelptheminbecomingefficientandeffectiveattheworkplace.
O |herefore,organizationshavetohandlesuchchallengesofmeetingtrainingneeds,although,
thesectoristakingalotofinitiativesinconductingtrainingfornewjoiners.
O
ompaniesarenowaligningbusinessgoalswithtrainingcosts.utwhatmoreimportantis,is
thedevelopmentoftheskillsofmiddlemanagement.arious
·shaveanelaborate
traininginfrastructurethatincludes
-ased|rainingrooms,andspeciallytrainedand
qualifiedin-housetrainers.

O |hecompaniesarenowbusydesigningtrainingprogramsfortheiremployees.|hese
companiestryidentifyingthestrengthsandweaknessesandareemphasizingmoreontheir
personalities,problem-solvingskills,andleadershipskills.

O Withconstantchangeinprocesses,technologies,techniques,methods,etc,thereisaconstant
needofupdating, ``

`
the
employeestoconsistentlydeliver
customergoals.