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 TEAM MEMBERS

Prasad Vanarse 1129

Manish Waghachoure 1117
Sachin Salunkhe 1131
Sumant Naik 1119
 |NTRODUCT|ON

´Assertiveness is the ability

to communicate your needs,
feelings, opinions, and beliefs
in an open and honest manner
without violating the rights
of othersµ
 WHY ASSERT|VENESS |S
|MPORTANT?

 Effective communication

 To achieve Goals
±EATURES O± ASSERT|VENESS

 ±ree to Express
 Maintain Relationships
 Control over Anger
 Compromise
ASSERT|VENESS TR|ANGLE
 Passive Assertive Aggressive

Not expressing needs Honest, open, direct Domineering, insisting

Style
Self-devaluing Recognises own rights Win / lose

Waiting to be led Listens to others· Not listening

needs

Small posture Upright, balanced pose |nterrupting

Non-verbal
Quiet, hesitant voice ±irm, clear voice Loud
behaviour
Little eye contact Steady eye contact Staring, pointing

Sorry to bother you « | believe/need/|·d like That won·t work

Language
| can·t seem to « No (when appropriate) You can·t be serious

|t·s only my opinion Open questions Your problem / fault

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 HOW |T HELPS

à Helps you become Self-

confident
à |ncreases self-esteem
à Gain respect of others
à |mprove communication skills
à |mprove decision-making
ability
VERBAL COMMUN|CAT|ON

à Sound
à Words
à Speaking
à Language
NONVERBAL COMMUN|CAT|ON

 Eye-Contact
 Posture
 ±acial expression
 Gestures
 Personal Appearance
 Tone of Voice
 Several Tips

à Be cognizant of your
expression.
à Do not act hastily or in
anger.
à Remain calm, cool, courteous
& collected.
à Avoid making mountains out
of molehills.
±ears Which Block Assertive
Behavior

à ±ear of making mistakes.

à ±ear of displeasing others.
à ±ear of disapproval.
à ±ear of appearing too
masculine or too feminine.
MAK|NG THE ±|RST MOVE

Overcoming the ±ear of

Being Assertive:

 Concentrate
 Make eye contact
 Be tactful and honest
 Remember who you·re with
and tailor your discussion
 Test Your
Assertiveness
 Test Your Assertiveness

 Can you express negative

feelings about other people
and their behaviors without
using abusive language?
 Can you easily recognize and
compliment other people·s
achievements?
 Do you have the confidence
to ask for what is rightfully
yours?
 Can you accept criticism
without being defensive?
 Are you able to stand up for
your rights?

A ´YESµ response to the

questions indicates an
assertive approach««
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Communication Skills ² Urmila Rai & S.M

Rai


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