MENGELO

LA
JAV
A
</ UI
>
KUALITAS
KELOMPOK 5

JASA
U
X
 ANGGOTA KELOMPOK
ELVIRA AGUSTINA (2010313220071) DARA ANDANTI MAULIDA (2010313220005)
NAJIBURRAHMAN HAFIZ (2010313310047) SYIFA AMALIA (2010313220043)
GUNTUR TRI WIBISONO (2010313310033) ALYA PUTRI PERMATASARI (2010313320023)
SYARIFAH ANZANI (2010313120015) MONALISA (2010313220023)
MUHAMMAD RIJAL (2010313210041) PUTERI AMALIA (2010313320025)
PRAYUGO UTOMO (2010313210051) SYARIFAH (2010313120027)
DITI ZANNUBA ARIFAH HAFSHOH (2010313320029)
 TABLE OF CONTENTS

01 THEORY LESSON 03 TIPS

Here you could describe the Here you could describe the
. topic of the section . topic of the section

FEATURES OF PRACTICAL
02 THE TOPIC 04 EXERCISE
Here you could describe the Here you could describe the
. topic of the section . topic of the section
“This is a quote, words full of wisdom that
someone important said and can make the
reader get inspired.”

—SOMEONE FAMOUS
 03
. CS
MENGELOLA S

KUALITAS
JASA
Kualitas jasa perusahaan diuji
pada setiap pelaksanaan jasa.
 HARAPAN
HT
</ PELANGGAN
PELANGGAN AKAN SANGAT PUAS
ML > BILA MENDAPATKAN PENGALAMAN
YANG MELEBIHI HARAPANNYA
C
++
 LIMA KESENJANGAN YANG MENYEBABKAN
KEGAGALAN PENGIRIMAN JASA

KESENJANGAN KESENJANGAN
ANTARA PERSEPSI ANTARA
MANAJEMEN DAN PENGHANTARAN JASA
SPESIFIKASI DAN KOMUNIKASI
KUALITAS JASA EKSTERNAL

1 2 3 4 5
KESENJANGAN KESENJANGAN KESENJANGAN
ANTARA HARAPAN ANTARA SPESIFIKASI ANTARA JASA
KONSUMEN DAN KUALITAS JASA DAN ANGGAPAN DAN JASA
PERSEPSI PENGHANTARAN JASA YANG DIHARAPKAN
MANAJEMEN
PRAKTIK
TERBAIK
MANAJEMEN
KUALITAS
JASA
KONSEP STRATEGIS, SEJARAH
KOMITMEN MANAJEMEN
PUNCAK TERHADAP
KUALITAS, STANDAR YANG
TINGGI, TEKNOLOGI
SWALAYAN, SISTEM UNTUK
MENGAMATI KINERJA
 PERAN HARAPAN DALAM PERSEPSI
KUALITAS JASA
MENINGKATKAN
Harapan pelanggan mengenai apa
yang akan dihantarkan perusahaan
dapat meningkatkan persepsi
seluruh kualitas jasa
MENURUNKAN
Harapan pelanggan mengenai apa
yang seharusnya dihantarkan
perusahaan dapat meningkatkan
persepsi seluruh kualitas jasa
 WHAT IS THIS TOPIC ABOUT?

MERCURY VENUS JUPITER

Mercury is the closest Venus has a beautiful Jupiter is a gas giant and
planet to the Sun and the name, but also very high the biggest planet in the
smallest one temperatures Solar System
FEATURES OF THE TOPIC

MERCURY MARS
Mercury is the closest Despite being red, Mars is a
planet to the Sun cold place

VENUS JUPITER
Venus is the second planet Jupiter is a gas giant and the
from the Sun biggest planet
 EXAMPLES

MERCURY MARS
Mercury is the Mars is a very
smallest planet cold place

VENUS JUPITER
Venus has a Jupiter is the
beautiful name biggest planet
 RECOMMENDATIONS

MERCURY VENUS MARS

Mercury is the closest It’s the second planet Despite being red, Mars
planet to the Sun from the Sun is a cold place

JUPITER SATURN NEPTUNE

It’s the biggest planet in Saturn is the ringed one It’s the farthest planet
the Solar System and a gas giant from the Sun
4,498,300,
000
Big numbers catch your audience’s attention
THIS IS A MAP
JUPITER
Jupiter is the
biggest planet
MERCUR
Y
Mercury is a
small planet

MARS
Mars is a very
cold place
34.76 89.52 50.23
%
Despite being red,
Mars is a cold place
%
Neptune is the farthest
planet
%
Saturn is the ringed one
and a gas giant
AWES
OME ap //
i

WOR
 THIS IS A GRAPH

MERCURY
Mercury is the
smallest planet

MARS
Mars is a very
cold place

To modify this graph, click on it, follow the link, change the data and paste the new graph here
 A TABLE

VENUS NEPTUNE MARS

MERCURY 0.38 0.09 9.8

JUPITER 0.11 0.53 0.38

SATURN 95.2 9.4 1.16

A PICTURE IS WORTH A
THOUSAND WORDS
 OUR SERVICES

0$ 60$ 80$
You can explain your You can explain your You can explain your
product or your service product or your service product or your service

● Characteristic ● Characteristic ● Characteristic

● Characteristic ● Characteristic ● Characteristic
● Characteristic ● Characteristic ● Characteristic

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 MULTIMEDIA

Venus has a beautiful name and is the

second planet from the Sun. It’s terribly
hot—even hotter than Mercury—and its
atmosphere is extremely poisonous

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