A clear direction for the future

Customer Solutions

2007 Amadeus IT Group SA 2008

Amadeus today

Agenda

About Amadeus Our range of business solutions Our approach to customers Technology & Partnership Global presence Proven results for you
2007 Amadeus IT Group SA

A clear direction for the future

A proven ability to evolve with the Travel and Tourism industry

1997 1998
Launch of self-booking engine for Corporations

2000

2003
Mid- and Back-office solutions for Travel Agencies

2004

2005
Customer Management Solutions for Low Cost Carriers

2006

2007

20th Amadeus Anniversary

Solutions for the Leisure industry

2007 Amadeus IT Group SA

Launch of Airline.com technology

Amadeus Alta Customer Management Solutions for Full Service Carriers

Revenue Integrity Solutions for IT Solutions Airlines for Hotels

Further online packaging solutions

We are well-positioned to help you

management

2,08% 11,44%

2007 Amadeus IT Group SA

A large, privately-owned company dedicated to the travel and tourism industry

11,44%

22,88%

52,16%

A solid growth (2002 2007)

Amadeus total bookings 2002 - 2007 (in mio.) 6.3% CAGR

396

422

454

473

500

538

2002 2003 2004 2005 2006 2007

2007 Amadeus IT Group SA

An essential industry provider

of worlds scheduled network airline seats

95%

Travel agency locations

90,000+

538+ million

bookings processed

59
Low Cost Carriers

400,000+
terminals worlwide

77,000+
hotel properties

online bookings

16%

hosted airlines

153

transactions per day

480+ million

2007 Amadeus IT Group SA

With exceptional quality of service

In 1998 Amadeus was awarded ISO9002 certification, being 1st global distribution system (GDS) to receive this recognition In 2001 Amadeus is again the 1st GDS to receive ISO 9001: 2000 quality certification Since then this certification has been renewed every three years

2007 Amadeus IT Group SA

A global presence to deliver Global reach with local touch world-class service wherever you are
Munich Bad Homburg Antwerp London
Nice

Chicago Mexico DF

Waltham
Madrid

Miami Dubai Bogota Bangkok

Buenos Aires Amadeus sites Commercial organisation

Sydney

2007 Amadeus IT Group SA

Sao Paulo

Our mission To be the leading provider of IT solutions that enable success in the travel and tourism industry

2007 Amadeus IT Group SA

For all participants in the industry

Travel providers
Airlines Hotels Car rental companies Railway Ferry Cruise lines Insurance companies Tour operators

Travel sellers
Travel Agencies
2007 Amadeus IT Group SA

Travel buyers
Corporations Travellers

10

Strong relationships to help our customers

11

2007 Amadeus IT Group SA

We provide a wide range of IT solutions to answer your needs

Distribution & Content Sales & e-Commerce

Business Management

Services & Consulting

12

2007 Amadeus IT Group SA

We provide a wide range of IT solutions to answer your needs

Distribution & Content
Amadeus Direct Access Amadeus Hotels Amadeus Cruise Direct Connect Amadeus Rail Direct Access

Sales & e-Commerce

Business Management

Services & Consulting

2007 Amadeus IT Group SA

13

Effective distribution & content aggregation

Providers Inventory Pricing Global Distribution Point of Sales Ticket Purchase

Airlines Hotel Properties CarRental Companies Cruise Lines Rail Lines Tour Operators Insurance Providers Ferry Providers

Travel Agencies Airline Sales Offices Internet & online access Call Centres

Corporations Travellers

14

2007 Amadeus IT Group SA

We provide a wide range of IT solutions to answer your needs

Sales & e-Commerce Distribution & Content
Amadeus Selling Platform Amadeus Master Pricer Amadeus Call Centre Solution Amadeus e-Travel Management

Business Management

Services & Consulting

2007 Amadeus IT Group SA

15

Effective distribution & content aggregation

Providers Inventory Pricing Global Distribution Point of Sales Ticket Purchase

Airlines Hotel Properties CarRental Companies Cruise Lines Rail Lines Tour Operators Insurance Providers Ferry Providers

Travel Agencies Airline Sales Offices Internet & online access Call Centres

Corporations Travellers

16

2007 Amadeus IT Group SA

We provide a wide range of IT solutions to answer your needs

Distribution & Content

Sales & e-Commerce

Business Management
Amadeus Agency Manager Amadeus Hosting Amadeus Ticket Changer Amadeus Service Fee Manager Amadeus Quality Control

17

2007 Amadeus IT Group SA

Services & Consulting

Optimise your business operations & maximise your customer relationships

We offer a wide range of state-of-the-art, standalone applications that will have an immediate impact on your operations, such as:
Customer Management Solutions (CMS) Revenue Management Solutions (RMS) Property Management Solutions (PMS) Mid-/ and back-office solutions

18

2007 Amadeus IT Group SA

We provide a wide range of IT solutions to answer your needs

Distribution & Content

Sales & e-Commerce

Services & Consulting

2007 Amadeus IT Group SA

Business Management

Amadeus IT Infrastructure Consulting Amadeus Systems Implementation Amadeus Business Consulting

19

Getting the best out of your IT investments

Consulting Custom development Integration and Implementation Hosting and IT outsourcing Support services Project Management Educational services Communication and network IT procurement services
2007 Amadeus IT Group SA

20

We provide a wide range of IT solutions to answer your needs

Distribution & Content Sales & e-Commerce

Business Management

Services & Consulting

21

2007 Amadeus IT Group SA

Our extended portfolio of solutions for network airlines

Amadeus Alta Customer Management Solutions (CMS)
Amadeus Alta Reservation
Customer profiles Availability Bookings Fares & pricing Ticketing Sales via direct channel Distribution via indirect channels

Amadeus Alta Inventory

Schedule management Inventory control Seating management Re-accommodation

Amadeus Alta Departure Control

Check-in Boarding pass insurance Baggage management Flight boarding Load distribution & balance

Stand-alone solutions
Amadeus e-Ticketing Solutions Amadeus Ticket Changer Amadeus Fares & Pricing Engine Amadeus Revenue Integrity Amadeus e-Retail Engine Amadeus Self Check-in Solutions Amadeus Flex Pricer Amadeus Infrastructure Services
2007 Amadeus IT Group SA

Amadeus MessageNet

22

 and also for Low Cost Carriers

We handle
Inventory platform Sales platform Departure Control System e-Ticketing Ticketless needs Web hosting Revenue Management systems An array of other applications
2007 Amadeus IT Group SA

23

Amadeus technology offering

Agency needs
Work the way you want with the worlds leading professional TA system Access comprehensive global content Offer better customer service and faster more effective communication Get the most out from your partnership with Amadeus with support services Selling Platform Air (incl. of LC C) Queues Best Pricer Cars / Car s Easy Shopper CheckMyTrip Hotels / Hotels Plus Custom er Profiles Impleme ntation

Single Site Travel Agencies Amadeus Professional Package

Included in your package are the following products

Timatic

Amadeu s Email/Fa x

Helpdes k

Training

Account Mngnt.

Recommended options
Add the content you need to your package Invest in high speed search and productivity tools Build your internet Presence and manage your own Make the transition even smoother with additional support services 24 Tours Ferry Cruise Rail Insuranc e A&E All Far es Consoli d. Fares
2007 Amadeus IT Group SA

Travel Prefer. Manager Agency Internet Engine Upgrade d Helpdes k

Service Fee Manager Interface Record Addition al Training

Value Pricer

Interface Record Addition al Implem.

Single Site Travel Agencies Amadeus Professional PLUS Package Included in your package are the following products Agency needs
Work the way you want with the worlds leading professional TA system Access comprehensive global content Offer better customer service and faster more effective communication Get the most out from your partnership with Amadeus with support services Selling Platform Air (incl. of LC C) Queues Flex Pricer Cars / Car s Easy Shopper CheckMyTrip Value Pricer Hotels / Hotels Plus Custom er Profiles Impleme ntation Amadeu s Email/Fa x Interface Tecord Ticketin g

Amadeus technology offering

Timatic

Helpdes k

Training

Account Mngnt.

Recommended options
Add the content you need to your package Invest in high speed search and productivity tools Build your internet Presence and manage your own Make the transition even smoother with additional support services 25 Tours Ferry Cruise Rail Insuranc e A&E All Far es Consoli d. Fares
2007 Amadeus IT Group SA

Travel Prefer. Manager Agency Internet Engine Upgrade d Helpdes k

Service Fee Manager

Addition al Training

Addition al Implem.

Amadeus technology offering

Consolidators
Customer business process Content Procurement Amadeus Air Amadeus Hotels Amadeus Cars Amadeus FareXpert Filing Platform Amadeus XML Fare Data Interface DIY Internet Booking Engine Amadeus API/ Web Services Off-the-shelf Internet Booking Engine: Amadeus e-Retail Engine Amadeus Master Pricer Direct to TAs via Amadeus Selling Platform: Amadeus FareXpert Call Centre: Amadeus Selling Platform Amadeus Call Centre Solution Amadeus Value Pricer Business Partner Programme: Marketing opportunities & business development Ticketing & Fulfilment Amadeus Quality Control Amadeus Ticketing & e-Ticketing Amadeus Remote Ticketing + Internet STP Amadeus Agency Manager Accounting module Amadeus Ticket Changer Amadeus Touchless Processing [coming soon] Amadeus Enforced Ticketing Time Limit [coming soon] Amadeus Interface Record Amadeus Unused Electronic Ticketing Report Amadeus Touchless Processing [coming soon] Money Direct, Amadeus Secure Card Acceptance, Amadeus Worldwide Commission Manager [coming soon] Amadeus Meta Pricer [coming soon] Amadeus Scripting [some scripting possible] Amadeus Quality Control Amadeus Queues Amadeus Scripting Amadeus Service Fee Manager Amadeus Automated Refund Amadeus Agency Manager Travel Packaging module Amadeus Meta Pricer [coming soon] Core offer Addl products & services Non-air content Insurance, Rail, Cruise, Activities & Entertainment

Fares Upload & Management Distribution, Marketing & Sales

Back office & Reporting

26

2007 Amadeus IT Group SA

Amadeus technology offering

Online Travel Agencies
Air & eTic keti ng

Access needs Agencyto comprehensive content

LCC

Hotel

Cars

Insuran ce

Cruise

Rail

A&E

Customer Focus
Optimise online sales

Core offer
API / We b Services Selling Platform

Additional Products & Services

Master Pricer Standar d Call Centre Solution Master Pricer Calenda r Service Fee Manager Fare Filling Solution s Hosting Services Master Pricer Special Off. Master Pricer MySearc h. CheckMyTrip

Alternative Prod.
e-Retail Engine

Optimise your multichannel strategies

Business Management via efficient processes

A.I.R.

Agency Manager

Ticket Changer

Optimise Operations and Networks

Data Centre

Network Services

Coming Soon

27

2007 Amadeus IT Group SA

Amadeus technology offering

Leisure Travel Agencies
Agency needs
Access a whole world of content

Included in your package are the following products

Air (incl. LCC & consolid ators) Selling Platform Activities & Entertainmen t

Cars

Hotel

Insurance

Rail

The worlds leading professional travel agency tools Enhance your Customer service

CheckMyTrip

All Fares

Customer Profiles

Hotels Plus

Get the most out from your partnership with Amadeus

Helpdesk

Training

Account Management

Implementati on

Boost your productivity and reduce servicing costs Enhance the customer experience and offer a personalised service Flexibility to adapt to new business models 28

Quality Control Agency Internet Engine Service Fee Manager

Agency Manager

Fare Xpert

e-Retail Engine

Customer Desktop

Travel Preferences Manager

Travel Packing

2007 Amadeus IT Group SA

Recommended options

Amadeus technology offering

Business Travel Agencies
Agency needs
Access to the content that counts

Included in your package are the following products

Air (incl. LCC & consolid ators) Selling Platform

Cars

Hotel

Insurance

Rail

Serve your customers efficiently Offer better customer Service and faster more effective communication Get the most out from your partnership with Amadeus

Queues

Customer Profiles

Travel Preferences Manager

Hotels Plus

Business Travel Portal

CheckMyTrip

Helpdesk

Training

Account Management

Implementati on

Reduce servicing cost

Agency Manager

Custom Desktop

Drive up your revenues

Ticket Changer

Quality Control

Service Fee Manager

Enhance the customer experience 29

All Fares

2007 Amadeus IT Group SA

Recommended options

Amadeus technology offering

Travel Management Companies
Access needs Agencyto relevant content Air Hotel Rail Cars

Customer Focus
Optimise your Multichannel processes

Main offer
Selling Platform e-Travel Mngmnt.

Added Value Products & Services

Call Cen tre Solution Quality Control Sales Mngmnt . Solution Worldwi de Commis sion Manager Web Services Busines s Portal Touchle ss Process ing Busines s Consulti ng Moneydirect All Far es

Boost your productivity

Custom Desktop

Ticket Changer Custom er Profile & Policies Mngmnt . Service Fee Manager Helpdes k/ Training

Strengthen your Revenue Management

Excellence in Operations

Data Centre

Data Security

30

2007 Amadeus IT Group SA

Customise your business processes

Agency Manager

Amadeus solution for Hotels

Hotel processes: Central Reservation Central Inventory Rates Central Yield Mgt CRM Call Centre Consolidated Distribution Content Management Sales and Catering Direct walk-in Direct hotel website

Any PMS* Hotels

* Property Management Solution

Any channel

Direct voice Travel agencies Intermediated e-Commerce

Leisure & Corporate Travellers

Business Management
Amadeus Revenue Management System (RMS) Amadeus Property Management System (PMS) Amadeus Point of Sale (POS)

Sales & e-Commerce

Amadeus Selling Platform Amadeus Hotel Booking Engine Amadeus Advertising
2007 Amadeus IT Group SA

Services & Consulting

31

Our partnership approach to working with customers

Future-proof, flexible and scaleable solutions In each market around the world, we tailor our solutions to your needs Through skilled and dedicated staff
2007 Amadeus IT Group SA

Technology & Partnership

32

Fast and tangible results

Technology
One of the things that we have had is tremendous growth, which is a great thing and what makes Carnival so successful. We have 22 ships in our fleet right now, and as we have grown, Amadeus has helped us to be able to manage that growth. We have new processes that we are able to put in place, so we are not compromising due to our volume and the technology aspect of that has been just terrific for us
Roberta Jacoby
Senior Vice President of air/sea operations and corporate training Carnival Cruise LinesUnited States of America
2007 Amadeus IT Group SA

33

Partnership
For us Amadeus means technological leadership. Amadeus supports us in all areas and with them weve built a relationship of trust. This is priceless. They have been our corporate partners now for more than 15 years.
2007 Amadeus IT Group SA

Jean-Claude Bessudo President, AVIATUR Colombia

34

Proven future-proof technology

Madrid (Spain) Sophia Antipolis (France) Erding (Germany)

Headquarters

Worldwide Development Centre

Main Data Operation Centre

35

2007 Amadeus IT Group SA

Europe's #1 travel company in R&D investment

3,000

2,649
2,500 2,000

2,841
Technology & Re-engineering

2,189 1,912

In Man/years

GDS
1,500 1,000 500

IT (Airlines, Hotels, Tour Operators)

0 2004 2005 2006 2007

Travel Agency platforms e-Commerce platforms

2007 Amadeus IT Group SA

36

Skilled & dedicated staff to optimise your Amadeus experience

~8,000 employees

Highly skilled Cultural experience Language skills 105 nationalities

Present in 215+ markets

37

2007 Amadeus IT Group SA

76 local Amadeus Commercial Organisations (ACOs) 3 main global locations 6 regional centres 3 Research & Development centres

A clear direction for the future

With a clear mission

To be the Technology Partner to the travel industry

And a constant strategy over the coming years

2007 Amadeus IT Group SA

Supporting all industry players with a range of technology solutions Attracting content Exploiting our worldwide delivery capability Becoming a universal content aggregator again

38

 based on
Leadership Partnership Excellence Team Spirit

39

2007 Amadeus IT Group SA

40
2007 Amadeus IT Group SA