Howar d Schultz

Presented by: St. Edwards University June 14, 2011 MGMT 6306.02
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Agenda
Background Leadership Traits Behavioral Leadership Global Leadership Trust Summary References

Background
Moby Dick Peets Coffee and Tea Seattle, Washington Milan, Italy II Giornale Starbucks Corporation
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Background
Moby Dick Peets Coffee and Tea Seattle, Washington Milan, Italy II Giornale Starbucks Corporation
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Background
Moby Dick Peets Coffee and Tea Seattle, Washington Milan, Italy II Giornale Starbucks Corporation
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Leadership Traits
Competent Honest Inspiring Fair-minded Straightforward Imaginative
Lessons on Putting People First from a Life at Starbucks
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Leadership Traits
Which traits has Howard Schultz exhibited that would indicated he is an effective leader?

Behavioral Leadership
Basic Leadership Styles
Autocratic Democratic Laissez-faire

Leadership Grid
Production People

Behavioral Leadership

Leadership Grid
High 9 1,9 9,9

C on ce rn for pe op le
1 Low 1

Country club manager

5,5 Impoverished manager 1,1

Team manager

Sweatshop manager
9,1

Organizedperson manager

Concern for production

9 High
9

Behavioral Leadership

Leadership Grid
High 9 1,9 9,9

C on ce rn for pe op le
1 Low 1

Country club manager

5,5 Improvised manager 1,1

Team manager

Sweatshop manager
9,1

Organizedperson manager

Concern for production

9 High
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Behavioral Leadership
Transformational Leadership
Recognizes need for revitalization Creates Vision Institutionalizes Change

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Behavioral Leadership
Charismatic Leadership
Inspires high level of loyalty Inspires high level of performance Inspires enthusiasm

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Behavioral Leadership

Which factors might lead someone to think that Howard Schultz is a transformational and charismatic leader?

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Trust
Types of Trust
Deterrence-Based Knowledge-Based Identification-Based

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Trust
Developing Trust
Integrity Competence Consistency Loyalty Openness

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Trust

What actions does Howard Schultz take to build employee trust in his firm? Would you trust him?

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Global Leadership
Challenges
Cultural differences Nonverbal Leadership styles

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Global Leadership
Compatible
Canada France

Incompatible
Saudi Arabia United Arab Emirates Germany

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Global Leadership
Which leadership challenges might going international pose to Howard Schultz? In which countries might his style of leadership work or not work?

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Summary

Howard Schultzs.
Leadership Traits
Competent, Fair-minded, Innovative

Leadership Style
Team manager (9,9)

Transformational/Charismatic
Visionary, Inspiring

Trust
Open, consistent

Global Leadership
Culturally savvy

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Resources
Character and traits in leadership. (2010, June 10). Retrieved from: http://www.nwlink.com/~donclark/leader/leadchr.ht ml Cultural Advice. (2004). Germany career guide, 9496. Retrieved from EBSCOhost. Gesteland, R.R. (2005). Cross-cultural business behavior. Copenhagen: Copenhagen Business School Press. Lussier, R. (2010). Human relations in organizations: Applications and skill building (8th ed.). New York: McGraw Hill. 21

Resources
Noer, D. M., Leupold, C. R., & Valle, M. (2007). An analysis of Saudi Arabian and U.S. managerial coaching behaviors. Journal of Managerial Issues, 19(2), 271287. Retrieved from EBSCOhost.

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Resources
Sappinen, J. & Kauppinen, M. (2004, October). The Canadian leadership culture study. Extended DISC Journal. Retrieved from http://www.extendeddiscna.com/articles/pdfs/Canadian %20Leadership%20Culture%20Study.pdf Starbucks Corporation (n.d.). Retrieved from http://www.mhhe.com/business/management/ thompson/11e/case/starbucks.html

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