EMOTIONS
Definition :- Feelings experienced towards an object , person or event that create a state of readiness .
Emotion is a mental state which makes us to feel and behave in a certain way. Our body also responds to the emotions and our physiology changes according to how we feel.
MOODS
MOODS
Definition:-Moods are shorter-term emotional states, typically lasting hours, although they can last for days or longer. For example you may wake up feeling a bit down and stay that way for most of the day. Moods are less intense comparing to the simple emotions. Generally, when you are in a positive emotional state you can say you are in a good mood, and to the contrary, when you feel negative emotions, you would express yourself by saying that you are in bad mood.
Types of Moods
Positive Mood
Negative Mood
Positive Mood
A mood dimension is consisted of Positive Emotions such as Excitement, Cheerfulness at High End and Boredom, Tiredness at Low End.
Negative Mood
It consists Nervousness, Stress, and Anxiety at higher end and Relaxation, Tranquility at the Low End. Positive and Negative Mood Affect our Perceptions and Perception affect the Behavior. e.g., an unhappy flight attendant
STRUCTURE OF MOODS
Emotions
Emotions are caused by significant life events Emotions influence behaviors Emotions are short lived events that last seconds or minutes. There are 6 basic emotions: fear, anger, disgust, sadness, joy or happiness and interest. Emotions may be expressed. Emotions are aroused in people by some specific objects or situations.
Moods
Moods emerge from ill defined, often unknown, causes. Mood influences cognitions Moods are mental events that can last hours or days. Moods tend to be noted as either positive or negative
Mood is something a person may not express Moods are not created in someone because of any specific object or any particular situation.
Happier in the midpoint of the daily awake period Happier toward the end of the week
Weather Has little effect on emotions Stress Even low levels of constant stress can worsen moods Social Activities Physical, informal, and dining activities increase positive moods.
Sleep Poor sleep quality increases negative affect Exercise Does somewhat improve mood, especially for depressed people Age Older folks experience fewer negative emotions Gender Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men Due more to socialization than to biology
Negotiation Emotions, skillfully displayed, can affect negotiations Customer Services Emotions affect service quality delivered to customers which, in turn, affects customer relationships Emotional Contagion: catching emotions from others Job Attitudes Can carry over to home, but dissipate overnight Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and threaten the organization) Managers Influence Leaders who are in a good mood, use humor, and praise employees increase positive moods in the workplace.
Global Implications
Do people experience emotions equally? No. Culture can determine type, frequency, and depth of experienced emotions Do people interpret emotions the same way? Yes. Negative emotions are seen as undesirable and positive emotions are desirable However, value of each emotion varies across cultures Do norms of emotional expression vary? Yes. Some cultures have a bias against emotional expression; others demand some display of emotion How the emotions are expressed may make interpretation outside of ones culture difficult
Emotional labour
An employee s expression of organizationally desired emotions during interpersonal transactions at work . Emotional Dissonance:Inconsistency between the emotions people feel and they project. Types of Emotions:
Felt: the individuals actual emotions. Displayed: required or appropriate emotions.
Surface Acting:hiding ones inner feeling and fore emotional expressions in response to display rules. going
DIMENSIONS OF EMOTIONS
model describes the relations among emotion concepts, which are analogous to the colors on a color wheel. The cones vertical dimension representsintensity. The circle represents degrees ofsimilarity among the emotions. The eight sectors are designed to indicate that there are eight primary emotion dimensions defined by the theory arranged as four pairs of opposites. In the exploded model the emotions in the blank spaces are the primary dyads
Emotional Intelligence
The ability to monitor one's own and other's feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.
The ability to perceive, access, generate and reflectively regulate emotions so as to promote emotional and intellectual growth.
Managing our emotions increases intuition and clarity. It helps us self-regulate our brain chemicals and internal hormones. It gives us natural highs, the real fountain of youth we've been searching for. It enables us to drink from elixirs locked within our cells, just waiting for us to discover them.
Daniel Goldman, chief executive officer of Emotional Intelligence former Harvard educator, coined the phrase Emotional Intelligence, abbreviated EI or EQ as a takeoff of IQ or Intelligence Quotient.
Emotional Intelligence
The ability to monitor one's own and other's feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.
The ability to perceive, access, generate and reflectively regulate emotions so as to promote emotional and intellectual growth.
Managing our emotions increases intuition and clarity. It helps us self-regulate our brain chemicals and internal hormones. It gives us natural highs, the real fountain of youth we've been searching for. It enables us to drink from elixirs locked within our cells, just waiting for us to discover them.
Daniel Goldman, chief executive officer of Emotional Intelligence former Harvard educator, coined the phrase Emotional Intelligence, abbreviated EI or EQ as a takeoff of IQ or Intelligence Quotient.
The complex whole of behaviour, capabilities, beliefs and values that enable someone to realise their vision and mission given a context of their choice.
Unlike IQ, EI can be learned and improved upon and it is all about controlling emotions so they dont control you.
Awareness
Self Awareness
Action
Self Management
Relationship Management
Goleman describes five major components 1) Knowing one's emotions Self-awareness of as it happens - is the EI recognizing a feeling
keystone of emotional intelligence. 2) Managing emotions Handling feelings so they are appropriate is an ability that builds on self-awareness. 3) Motivating oneself Marshalling emotions in the service of a goal is essential for paying attention, for self-motivation and mastery, and for creativity. Emotional self-control delaying gratification and stifling impulsiveness - underlies accomplishment of every sort.
Recognizing emotions in others. Empathy, another ability that builds on emotional self-awareness, is the fundamental "people skill." People who are empathic are more attuned to the subtle social signals that indicate what others need or want. Handling relationships. The art of relationships is, in large part, a skill in managing emotions in others.
Emotions are clearly constructed by our perceptions and our interpretations, although some events are powerful enough to elicit very similar interpretations and emotional resonses from many people.
Become aware of identification and learn to break free from it. When we identify ourselves with something - no matter what it is - we are unable to step back and view it objectively. Now, when we identify with our emotions, Observe yourself as if you were another person. Self-observation means stepping back and objectively looking at a situation that you are involved in from a disengaged perspective. Use the effective technique of Freeze Frayour ming to gain emotional control. We get held up in traffic and we automatically experience frustration. What is wrong with all of this is that we mechanically and unthinkingly indulge in our emotional responses. And our emotional "indulgences" - and all emotional responses amount to self-indulgence - color our perceptions and influence our choices and actions. There are five steps to freeze framing and they are:
. Avoid emotional contagion. We can become "infected" by the emotions and moods of others. You can catch both negative and positive emotions alike, such as euphoria, elation, sadness, depression, anger, grief, etc. Avoid negative people and situations. Practice learned optimism. Pessimism is essentially a bad habit or bad programming that was developed from being exposed to poor examples from parents, teachers or others who provided major influences during the formative years of our lives. Many of the negative command phrases that create the ill effects on our lives today were exactly the ones we heard verbalized by the influential people in our past. The manner in which you explain (self talk) how and why any
It is only with the heart that one can see rightly; what is essential is invisible to the eye. -Antoine de Saint-Exupery
What is IQ? Also known as intellectual quotient, IQ is a number that measures mathematical and logical abilities of an individual. This is a relative intelligence of a person that is a ratio multiplied by 100 of the mental age as reported on a standardized test to the chronological age. IQ is a measure of the persons ability to learn or understand new things, his ability to deal with new situations and to manipulate ones environment or to think abstractly.
What is EQ?
It is a measure of a persons emotional intelligence and tells the ability of a person to use both his emotions as well as cognitive abilities. The attributes that are measured in this quotient include but are not limited to empathy, intuition, integrity, authenticity, intrapersonal skills and interpersonal skills.
EMOTIONAL QUOTIENT
EQ measures emotional abilities
IQ is what you have or EQ has more to do with born with. On the other happiness and success in hand, you can improve upon life than IQ your EQ