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PowerPoint Diagram Pack

Soft Side of Change Management

This document contains 6 frame Change Management frameworks that deal with the soft side of managing change:
Dimensions of Change Emotional Cycle of Change Ingredients of Change Level of Commitment Phases of Team Building Trust Formula
Rational

Emotional

Political

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Contents

Dimensions of Change Emotional Cycle of Change Ingredients of Change Level of Commitment Phases of Team Building Trust Formula

4 8 11 14 17 20

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There are 3 sources of support and resistance to changeit can either by Rational, Emotional, or Political
Dimensions of Change Overview
Some above the surface ..we dont have the resource to do this ..this could risk delivery ..quality will suffer ..the benefits are enormous ..the increases agility will really thrill customers

Rational

..satisfaction indices will soar

..Ive been waiting for this moment for years ..but that will affect my pay!

Emotional

Political

...and some below ..de-layering of the organization makes such good sense

..the benefits will be enormous

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It is important to realize that resistance can be below the surfaceand so, may not be immediately apparent.

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..how will this affect our relationships with vendors? PowerPoint document and

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As organizations and people go through change, they follow a consistent emotional cycle
Emotional Cycle of Change
Optimism/Enthusiasm Positive Energy

Optimism

Uninformed Optimism (Honeymoon)

Rewarding Completion (Satisfaction)

4
Informed Pessimism (Doubt)

Informed Optimism (Confidence)

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Pessimism

Hopeful Realism (Hope)

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Time

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There are 6 essential ingredients to change Communicate Vision, Skills, Incentives, Resources, Structure, and Implementation Plan
Ingredients to Change Overview

Communicate Vision

Implementation Plan

Skills

Change

Each of these 6 ingredients is crucial for change to be implemented Missing any 1 ingredient will create a hindrance to change

Structure

Incentives

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There are 7 levels of commitmentwhich is gained through time from the initial contact to eventual internalization
Level of Commitment

Level of Commitment

Internalization

Institutionalization

Adoption Positive Perception Understanding Contact Awareness

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Unawareness

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Confusion

Negative Perception

Decision not to Support Change

Support Withdrawn after Use

Compliance

Commitment

Time

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As a team moves through the faces of Forming, Storming, Norming, and Performingthe team morale will drop initially, but ultimately rise
Phases of Team Building Overview and Team Morale
Forming
High
TEAM MORALE Im starting to enjoy myself!

Storming

Norming

Performing

Why am I here?

Can we deliver? Can I rely on my team?

Low
Team members and boundaries created Unclear Cautious Uncommitted

itself into a high performing You can preview the full PowerPoint document and team download it at http://learnppt.com/powerpoint/ Loyal, Confident, Competitive

Leaders flexing their influence within the team Challenge Disagreement Criticism/politics

THIS IS A PARTIAL PREVIEWTeam focuses on improving

Team settles down to leadership dynamic Conflicts reduce Sharing & discussion Cohesiveness

performance and transforming

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Time
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In the formula for Trust, Trust is directly related to Intimacy and Credibility, but inversely related to Risk
Formula for Trust
Rapport Humor Openness Approachability Facilitating style Non-verbal cues Active listening Appearance Behaviors Appropriate response to testing questions Understanding/Insight Thought provoking questions

TRUST =

INTIMACY x CREDIBILITY RISK

THIS IS A PARTIAL PREVIEW Whats at stake for the client

Centered/even-keeled You can preview the full PowerPoint document and Perceived experience at http://learnppt.com/powerpoint/ download it Repeated successes Prepared Sensitive to situation

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END OF PARTIAL PREVIEW You can preview the full PowerPoint document and download it at http://learnppt.com/powerpoint/

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