Contents

Introduction
Meaning of communication Objectives of communication

Elements of communication
Principles of communication process of communication Types of communication Conclusion

Definition
According to Louis A. Allen communication is the sum

of all things, one person does when he wants to create understanding in the mind of another. It involves a systematic and continuous process of telling, listening and understanding Newman and summer, Communication is an exchange of facts, ideas, opinions or emotions by two or more person

Meaning of communication
Communication is a process through which an

information, idea or opinion is transferred to more number of persons But the essential element of communication is that the communicated information should be understood correctly and transferred in the right direction.

objectives of Communication
Communicating right information
Co-ordination of efforts Development of managerial skill

Better Industrial relationship

Effectiveness of policies

Elements of Communication
Information
Sender Receiver

Communication Channel
Symbol Feed back

Principles of Communication
Language
Consultation Content of Message

Action support Communication

Clarity Listening Purpose of Communication

Process of Communication
Ideation
Encoding Transmission

Receiving
Decoding Action

Media of Communication
Bulletin
Suggestion Announcements

Meetings
Company Publications

Types of Communication
On the basis of Organizational relationship

Formal Communication Informal Communication

ON THE BASIS OF DIRECTION OF FLOW OF COMMUNICATION Downward Communication Upward communication Horizontal Communication Diagonal Communication

 ON THE BASIS OF WAY OF EXPRESSION

1. Oral Communication 2. Written communication

Characteristics of effective counseling

Complete Communication
Understanding in the same sense Message to have substance Communication may be oral, written or a gestural Communication may be formal or informal

Barriers to Communication
Inattention
Destruction/noise Emotion

Missing Information
Quick conclusion Improper state of mind Lack of facilities

Methods of overcoming the Barriers

The management should clearly define its policy to the

employees All the information should be supplied through a proper channel. Every person in the management shares the responsibility of good communication. Adequate facilities should be provided by management communication should be in a known language for both the receiver and the communicator