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Part II

Al l Yo u
Nee d t o
Know * *more or less

Tom Peters/Leaders in Healthcare/Dubai/22January2006


Slides at …

tompeters.com
Part I: Healthcare “Manifesto”
Part II: Getting It Done!
Cause
“Create a
‘cause,’ not a
‘business.’’
—Gary Hamel
“I don’t
know.”
Source: Karl Weick
“Groups become great only when everyone
in them, leaders and members alike, is free
to do his or her absolute best.”
“The best thing a leader can do for a Great
Group is to allow its members to
discover their greatness.”
Source: Organizing Genius/Warren Bennis & Patricia Ward Biederman
Yes!!!!!!!!!!!!!!!!!

“free to do his or her


absolute best” …
“allow its members
to discover their
greatness.”
“We are a
‘life
Success
Company”’
Peo ple
“Leaders
‘do’
people.” —Anon.
“Connoisseur
of Talent”
Source: Colleague on PARC’s Bob Taylor
Br and
=
Tal ent
Our Mission
To develop and manage talent;
to apply that talent,
throughout the world,
for the benefit of clients;
to do so in partnership;
to do so with profit.
WPP
Decency
“I have always
believed that the
purpose of the
corporation is to be a
blessing to the
employees.” —Boyd Clarke
“It was much later that I realized
Dad’s secret. He gained respect by
giving it. He talked and listened to
the fourth-grade kids in Spring Valley
who shined shoes the same way he
talked and listened to a bishop or a
college president.He was
seriously interested in who
you were and what you had
to say.” —Sara Lawrence-Lightfoot, Respect
Rodale’s on “Grace” …

elegance … charm …
loveliness … poetry in
motion … kindliness ..
benevolence … benefaction
… compassion … beauty
“Beautiful”
“Graceful”
“Aesthetic
Triumph”
“Breathtaking”
“Game-changing”
Self-
ma nagemen
t
“The First step in a
‘dramatic’
‘organizational change
program’ is obvious—
dramatic personal
change!” —RG
Yo u =
Yo ur
Ca lend ar
“You must be
the change you
wish to see in the
world.”
Gandhi
M
BWA
“If you don’t
listen, you
don’t sell
anything.”
—Carolyn Marland/MD/Guardian Group
Curi os ity
“Why?

Acti on
“Ninety percent of what
we call ‘management’
consists of making it
difficult for people to
get things done.” – Peter Drucker
“We have a
‘strategic’
plan. It’s
called doing
things.”— Herb Kelleher
“Execution is
the job of the
business
leader.” —Larry Bossidy & Ram Charan/
Execution: The Discipline of Getting Things Done
“Realism is
the hear t o f
exec ution.”
—Larry Bossidy & Ram Charan/Execution:
The Discipline of Getting Things Done
“Reward
excellent failures.
Punish mediocre
successes.”
Phil Daniels, Sydney exec
35 years
in the
baking …
De-cent-
ral-iz-
a-tion!!
Ac-count-
a-bil-ity!!
Eat
Change
“We eat
change for
breakfast!
—Harry Quadracci, QuadGraphics
THREE BILLION
NEW
CAPITALISTS
—Clyde Prestowitz
“If you don’t like
change, you’re
going to like
irrelevance even
less.” —General Eric Shinseki, Chief of Staff. U. S. Army
“The most
successful people
are those who
are good at
‘plan B.’” —James Yorke,
mathematician, on chaos theory in The New Scientist
Relentl es
s
“This [adolescent] incident [of getting from point A to point B]
is notable not only because it underlines Grant’s fearless
horsemanship and his determination, but also it is the first
known example of a very important peculiarity of his character:

Grant had an extreme, almost


phobic dislike of turning back and
retracing his steps. If he set out for
somewhere, he would get there somehow, whatever the
difficulties that lay in his way. This idiosyncrasy would turn out
to be one the factors that made him such a formidable general.
Grant would always, always press on—turning back was not an
option for him.” —Michael Korda, Ulysses Grant
“[Other]
Nelson’s secret:

admirals more
frightened of
losing than
anxious to win”
Richa rd &
Kev in
Sir Richard’s Rules:
Follow your passions.
Keep it simple.
Get the best people to help
you.
Re-create yourself.
Play.
Kev in Rober ts’ Cr edo
1. Ready. Fire! Aim.
2. If it ain’t broke ... Break it!
3. Hire crazies.
4. Ask dumb questions.
5. Pursue failure.
6. Lead, follow ... or get out of the way!
7. Spread confusion.
8. Ditch your office.
9. Read odd stuff.

10. Avoid moderation!


Pas sio n &
En thus ias
m
I am a
dispenser of
enthusiasm.”
—Ben Zander
“Nothing is so
contagious as
enthusiasm.”
—Samuel Taylor Coleridge
“A man without
a smiling face
must not open a
shop.” —Chinese Proverb*

*Courtesy Tom Morris, The Art of Achievement


Aim High
The greatest danger
for most of us
is not that our aim is
too high
and we miss it,
but that it is
too low
and we reach it.
Michelangelo
“Beware of the
tyranny of making Small
Changes to Small Things.
Rather, make Big
Changes to Big
Things.” —Roger Enrico, former Chairman, PepsiCo
Get “better”
vs

Get “different”
Stay Hungry.
Stay Foolish.
Steve Jobs
Va lu e-
add ed
And the “M” Stands for … ?

“Systems
Gerstner’s IBM:

Integrator of
choice.”

IBM Global Services: $55B


$798
$415/SqFt
$798/SqFt
Study more
Tailor more
Offer more
Listen more
Market more
Practice more
Challenge more
Do more
Socialize more
Smile more
Follow-up more
Plan execution more
Scale?
“I am often asked by would-be
entrepreneurs seeking escape from life
within huge corporate structures, ‘How
do I build a small firm for myself?’ The

Buy a
answer seems obvious:

very large one


and just wait.”
—Paul Ormerod, Why Most Things Fail:
Evolution, Extinction and Economics
“Forbes100” from 1917 to 1987: 39
members of the Class of ’17 were alive
in ’87; 18 in ’87 F100; 18 F100
“survivors” underperformed the market
by 20%; just 2 (2%), GE & Kodak,
outperformed the market 1917 to 1987.
S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12
(2.4%) of 500 outperformed the market from 1957 to 1997.
Source: Dick Foster & Sarah Kaplan, Creative Destruction:
Why Companies That Are Built to Last Underperform the Market
$798
No Li mi ts
“You can’t behave
in a calm, rational
manner. You’ve got
to be out there on
the lunatic fringe.” —
Jack Welch
Thank you !

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