Driving Success With Collaboration

Track: High Tech Industry Focus

Sara Chun, salesforce.com Parijat Sharma, Seagate Alexis Jacobson, Seagate Prasan Vyas, UST Global

Safe Harbor Statement

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forwardlooking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forwardlooking statements, except as required by law.

Driving Success With Collaboration

Salesforce CRM Content and Salesforce CRM for Google Apps: The Keys to Your Success

The Business Problem & Solutions How salesforce.com Leverages Content and Google Apps to Increase Collaboration and Productivity How Seagate Made Content an Integral Component of their SalesCenter Portal How UST Global Extended Collaboration to Users with Salesforce CRM for Google Apps Q&A

The Business Problem

Users waste time searching for and accessing relevant, current content in a variety of locations
Users have no feedback loop to content providers and authors and no way to determine what is valuable to their peers Lack of integration between CRM and email, chat and business docs slows user productivity No ability to do real-time collaboration on spreadsheets, docs and presentations

The Solutions
Salesforce CRM Content and Salesforce CRM for Google Apps

Salesforce CRM Content makes up-to-date, relevant content instantly available Users can comment on, vote for and tag useful (or not useful) content, driving content needs with the voice of the community Google Apps integrates Business Gmail, Google Talk, Google Calendar, Google Docs, Spreadsheets, Presentations, Google Sites Start Page with Salesforce Google Apps allow users to collaborate on Business Docs in real-time

What is Salesforce CRM Content?

Share Any Content Instantly

Find the Best Content Every Time

Proactively Deliver the Right Content

Get More Value with User Feedback

How I Use Content Everyday

I search for Content and check to see how frequently content is downloaded and how current it is

How I Use Content Everyday

Subscribe to Content to receive updates Vote on Content I find valuable Preview Content before downloading Tags determine how applicable Content

What Is Salesforce CRM for Google Apps?

Business GMail
Run your corporate email on your own domain with Google

Google Talk
Instant communication within and outside your business

Google Calendar
Business calendar with shared, and public calendars

Google Documents, Spreadsheets, Presentations

Simple real-time document collaboration

Google Sites
Easily create and edit web pages for your projects and teams

Google Start Page

Your business home page, with views into all of your business apps

How I Use Salesforce CRM for Google Apps Everyday

Google Sites

Google Talk
For instant messaging with colleagues

Sales Central everything the Sales team needs at their fingertips

How I Use Salesforce CRM for Google Apps Everyday

Google Sites
CSM Central providing us with the resources to help make our customers successful

How I Use Salesforce CRM for Google Apps Everyday

Google Docs
Enables real time collaboration on group projectsLike Dreamforce meetings & Success Clinics!

Parijat Sharma
Program Manager, Sales Productivity Operations

Alexis Jacobson
Sales Center Administrator

All About Seagate

Seagate Technology engages in the design, manufacture, and marketing of disc drives for enterprise, desktop, mobile computing, consumer electronics, and branded solutions markets of the disc drive industry
INDUSTRY: Manufacturing EMPLOYEES: 54,000 GEOGRAPHY: Global # USERS:
Internal: 1,500 PRM: 370 Customer Portal: 15,000

PRODUCT(S) USED: Salesforce CRM SFA, Service & Support, Force.com, Partner Portal, Customer Portal, Ideas, Content

Seagate: Storage Leader

Seagate is the worlds leading provider of hard disc drives
FY08 revenue = $13 Billion

Provides storage solutions for

Enterprise, Desktop, Mobile Computing,

Consumer Electronics

Sell drives to major OEM manufacturers as well as major distributors, system integrators and retailers

Approximately 50,000 employees worldwide

15

Seagates Global Presence

Springtown & Limavady, N. Ireland Emeryville, Fremont, Milpitas, Sunnyvale, Scotts Valley, CA Minneapolis, MN Bray, Ireland Toronto, Canada Amsterdam, Netherlands Paris, France Beijing, China Wuxi, China Delhi, India Bangkok & Korat, Thailand Penang & Senai, Malaysia Ang Mo Kio, Science Park & Woodlands, Singapore Suzhou, China Shanghai, China Taiwan

Tokyo, Japan

Shrewsbury, MA
Pittsburgh, PA Oklahoma City, OK Longmont, CO

Drives and Components Regional HQs and Sales

Design Customer Support

Seagate Services

Corporate Overview July 2007

16

Business Objectives
Improve Sales Productivity
Make cross-functional collaboration more efficient Reduce training time for Sales and Sales Support Provide a single destination for all internal Sales related activities

17

Powering the SalesCenter

Easy access to Sales Tools and Applications

SSO Enabled

18

Facilitating Collaboration
Content
Easy to post and download documents Moderate site and keep documents fresh Enable multiple internal functions and partners to collaborate over Pricing requests, Rebates, Exceptions, Qualifications etc. Maintain Audit log and track versioning SOX compliance Work effort Prioritization and ideas exchange

Login

Authentica

Regional Marketing Retail Marketing Pricing Global Marcomm Partner Support Reporting Analysts Marketing Operations

Workflow applications

Ideas

Mobile Integration
Porting over legacy applications with SSO

Field Sales Reps Inside Sales Reps Sales Operations

Demonstration Demonstration

20

Operations Model
Initiative Sponsor

Steering Committee Business Lead (multiple) Business Lead (multiple) Business Lead (multiple)

IT Sr. Manager

Program Owner

Data Council & Stakeholders

Business Analyst/PM

Change Management & Adoption

App. Mgmt Integration Architecture

Usability

Support and New Initiatives

Training & Deployment

Business Process

Tech Support

Ops Support, Reporting, Etc.

Project Work streams

Sales

Marketing

Customer Support

Partner Portal

Sales Portal

Measuring Success

Total Number of Logins per week (>75%) Wall of Shame (users who have not logged in last 7 days) Documents downloaded vs. posted Stale Content (beyond 6 months) Number of transactions created per app/month Number of open items (tasks, workflows etc.) App level login (on the wish list)

Lessons Learned & Next Steps

There is no perfect solution have a bias for action
Speed and impact to the business is critical Align business and IT around common business goals

Speak the same language in business and IT

Get professional help Engage your account team Focus on the customer

Prasan Vyas
Director, IT - Sales

All About UST Global

UST Global Inc (UST) is a leading provider of end-to-end IT services and solutions for Global 2000 companies. The company has a clientcentric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations.

INDUSTRY: IT Services and BPO

EMPLOYEES: 5,500 GEOGRAPHY: Global # USERS: 60 PRODUCT(S) USED: Salesforce CRM SFA, Force.com, Salesforce CRM for Google Apps, and some AppExchange applications

Agenda
UST Global Overview Salesforce CRM in UST Highlights GoogleApps-Salesforce CRM integrated usage in UST
UST GoogleApps Landing Page Salesforce CRM and GMail GoogleDocs Google Calendar

Appirio CalendarSync

GoogleApps-Salesforce CRM Summary

UST Global Overview

UST Global is a US-based company established in 1999 Part of the Comcraft Group, a $6 billion conglomerate with operations in 50+ countries Focused verticals: Healthcare, Retail & Consumer Goods, Financial Services, Manufacturing, Transportation & Logistics Global operations in 18 countries spread across 4 continents 5,500 associates with retention rates at 88% last 24 months Less than 5% attrition in North America Highest Quality Processes and Standards Certified at CMMI Level 5, PCMM Level 5, BS 7799, ISO 27001 Fortune 500/Global 2000 clients account for over 95% of revenues 50+ enterprise accounts in the Fortune 500/Global 2000

UST Differentiator: Client-centric Engagement Model

Fewer Clients, More Attention
Invest in long-term relationships as opposed to short-term transactions Executive Sponsors and Relationship Managers for each client

Invest upfront and early-on with each of our clients

Stay close to the client/business but deliver globally

Locally based Senior Project Managers, Architects, Analysts, Practice Directors and Domain Heads ensures high value creation

Highest level of quality, processes and certifications globally

Capable of meeting clients needs at a global scale (while possessing the attributes of an entrepreneurial firm)
Organized to meet client needs for agility, speed and scale
Empowered workforce encouraged to demonstrate commitment beyond contract

UST Global Worldwide Locations

Salesforce in UST Highlights

UST has been a premier salesforce.com customer since 2003

Used by Sales-teams and Delivery group in the Resourcing process

Using salesforce.coms Unlimited Edition + a few AppExchange Apps Heavy customization of Salesforce CRM Workflows, Custom Objects, Sales methodologies, Dashboarding and Downstream functionality automation Integrated downstream with PeopleSoft ERP Also integrated downstream with (a) in-house Timesheet and Operations-management tool, (b) Microsoft SharePoint Document-Management system, and (c) Innotas Project and Resource-Management system Strong team of trained Salesforce CRM Consultants available globally currently deployed at various client sites onsite and offshore Excellent Executive support / sponsorship with constant focus on improving Productivity using the CRM

USTGlobal GoogleApps Landing Page

Google Docs in Salesforce CRM (1)

Google Docs in Salesforce CRM (2)

Google Docs in Salesforce CRM (3)

GMail to Salesforce CRM (1)

GMail to Salesforce CRM (2)

GMail to Salesforce CRM (3)

Google Calendar

Salesforce CRM - GoogleApps Appirio Calendar Sync (1)

Salesforce CRM - GoogleApps Appirio Calendar Sync (2)

Salesforce CRM - GoogleApps Appirio Calendar Sync (3)

GoogleApps setup in your Salesforce CRM

Salesforce CRM and GoogleApps

http://www.salesforce.com/googleapps/

Happy CRMing!
(with Salesforce CRM for Google Apps)

The Future is Here Apply what youve learned

Ease of implementation of both Salesforce CRM Content and Salesforce CRM for Google Apps allows administrators to deliver these collaborative tools to end users quickly. Experience rapid results. Content and Google Apps are easy to use, enabling instant collaboration between Sales, Marketing, Support and other your other business communities. Proven success with collaboration. See immediate increased adoption and end user productivity with Content and Google Apps.

Session Feedback
Let us know how were doing and enter to win an iPod nano!

Please score the session from 5 to 1 (5=excellent,1=needs improvement) in the following categories:
Overall rating of the session Quality of content Strength of presentation delivery Relevance of the session to your organization

Additionally, please fill in the name of each speaker & score them on overall delivery.

We strive to improve, thank you for filling out our survey.

QUESTION & ANSWER

Driving Success With Collaboration

Parijat Sharma
Program Manager, Sales Productivity Ops

Alexis Jacobson
Sales Center Administrator

Prasan Vyas
Director, IT - Sales