TOTAL QUALITY MANAGEMENT

Flow of Presentation
1. Impact of Quality in manufacturing

Industries.
2. Why Safety matters? What are its

requirements? How many industries take it seriously?

3. Industries examples for Quality and

Safety practices.

1.Impact of Quality in manufacturing Industries.

Focus on Quality
Manufacturing industries are now

becoming more quality conscious.

Mainly due to a demand for overall

higher quality of products.

Brands are becoming more similar,

so highest quality achievement and its impact in the market is not so easy.
Several studies have been conducted in China,

Japan, USA, Canada and Germany to examine quality management and its practices.

Cont..
For the majority of companies there is a

realization that its lifeblood is its customers.

Virtually all quality management approaches,

regardless of being product or service oriented, focus on the customer.

Customers cannot be achieved without quality. No business can exist without providing quality

in their products. Because quality of the product is fundamental to survival.

Measurement of quality
Quality can be measured through customer

satisfaction, employee satisfaction, employee service quality and organizational performance.

Customer satisfaction can be measured

through word of mouth, feedback forms and repetitive buying.

Employee satisfaction can be achieved by

providing proper safety, relevant work assignments, incentives etc

Employee service quality is related to

Cont..
And, organizational performance can be

measured by the efficiency and responsiveness that it delivers to the customers and through the companys bottom line.
Similarly, there are three views for describing

the overall quality of a product.

First is the view of the manufacturer, who is

primarily concerned with the design, engineering, and manufacturing processes involved in fabricating the product.

Cont..
Second is the view of the consumer or user. To

consumers, a high-quality product is one that well satisfies their preferences and expectations.
Third is the view relating to quality, means to

consider the product itself as a system and to incorporate those characteristics that pertain directly to the operation and functionality of the product.

Organizations need to consider

Empower the total organization to provide the

best product possible. customer.

To think about the lifetime worth of a loyal Benchmark continuously. Outsource the job when they do not have

expertise.

Think of quality as a whole, means it is not only

related to product but also to process, people and environment.

To achieve optimum quality

Optimum quality can be achieved by adopting the following necessities

Standards and Procedures

Standards are the key to effective quality

management.
Following standards is a commitment

to quality, customers, and a willingness to work towards improving efficiency.

Product deficiencies will be highlighted. Standards will bring control and consistency

to your processes.
Quality is constantly measured.

Cont..
Improvements can be developed, resulting

in less waste, inappropriate or rejected work and fewer complaints.

Standards will help organizations to ensure

they meet the needs of customers.

Enhances company image in the eyes of

customers, employees and shareholders

Procedures identifies current practices that are

obsolete or inefficient.
Improved product reliability

Quality Meetings
A volunteer group composed of workers

that meet together to discuss workplace improvements, and present their ideas.
Each member advise on how to maximize

performance.
Developing quality circle team will

contribute towards quality of products.

Its a valuable tool for increasing productivity,

improving quality and increasing workers job satisfaction.

Following Quality Gurus

Organizations can follow any quality Guru as a

source to improve quality e.g. Dr. Deming, Dr. Juran, Crosby etc.
Dr. Demings philosophy of quality is as follows:

Quality = Results of work effort Total costs

When people and organizations focus primarily

on quality, quality tends to increase and costs fall over time and vice versa.

Cont..
Dr. Juran stresses that quality does not mean

best but best for the customer use and selling price.
The word control in quality control represents

a management tool with 4 steps:

Setting quality standards Appraising conformance to these standards Acting when standards are exceeded Planning for improvements in the standards

Cont..

Quality Department
Organizations must have QA/QC department to

ensure improvements and consistency in quality of their products.

Quality Control is a proactive control of the

actual processing of the product which typically requires laboratory testing and monitoring.
Factory can rework the goods itself, and will be

more careful in the future.

It pushes the factories to improve the quality

level because of inspections and non-

2.Why Safety matters? What are its requirements? How many industries take it seriously?

Safety First
Safety experts stress that accidents are

not random occurrences.

Safety management practices in

industries are a very important subject of concern.

They happen for a reason, usually resulting

from interactions among people, machines and their environments.

Cont..
Non -compliance of Safety

shall result in severe injury that may lead to death and occurrence of extra costs in terms of re-installation and re-purchasing of equipments and materials.
Safety accidents are reduced only when

organizations give preference to its HSE department.

Use of PPE (Personal Protective Equipments) is

necessary in the industry.

Cont..
PPE should include but

not limited to helmet, gloves, ear-piece, safety shoes, and harness belt.
First-Aid Box should be

placed in every room to provide initial treatment to the injured person.

Only few industries completely follow

safety rules.

3.Industries examples for Quality and Safety practices.

An Introduction to Major Certifications of Gul Ahmed

Following are some major certifications: ISO 9001/2000 ISO 14001 OHSAS 18001 SA 8000 ISO 17799/BS 7799/BS 15000 WRAP ECO-Labeling