Best Government to Citizen Initiative Labour Management System A Snapshot of the Project & Processes

Project Components
Registration & Financial Inclusion of 19 Million labourers Development of software for departments automation Development of Portal for citizens e-interface including providing e-services Creation of network of 24000 Business Correspondents

Issuance of Labour Bank Cards

One single card labour card, bank a/c card Information on card: Biometric details Beneficiary personal information & photo printed on the card Should retrieve all beneficiary related history & information once in contact with the labour department handheld/system Work as ATM Debit card / no frills a/c bank card

Automation Solution for the Department - Diagram

Labour Management System

Solutions for the Department - Process Flow Chart Old (as Illustration)

Six Sigma Implementation

Old

New

Solutions for the Department - Process Flow Chart New (as Illustration)

BPR

Stakeholder conference Business Process Re-engineering (BPR) Stakeholder conference to confirm

Voice of Customer
Meeting with the stakeholders Industries and Unions for :
Identifying the pain areas Capturing stakeholder expectations Service delivery time Guidance on processes Intervention Information availability Communication of department constraints Finalization of action items for Associations, Unions

and Government

Process Study
Process mapping of the department functions

P
Process

S
Suppliers

I
Inputs

O
Outputs

C
Customers

Process Boundary

Business Process Reengineering

Setting up the Departments vision as per inputs in the VOC Identification of redundant steps in processes Inclusion of technology e enablement Organizational restructuring if required Identification and fixing of sources of errors Performance monitoring and escalation mechanisms (MIS, Dashboards etc)

Reduction in the overall average time, transparency and effectiveness of the service delivery
Example

Infrastructure

Financial Inclusion Bank & BC/ATM diagram

Complaint & Grievance Management System

Web based Grievance Redressal mechanism Online processing of complaints and suggestions from citizens Forwarding of complaints to respective departments

Benefits to Labor
Proper payment of wages as per Minimum Wages Act and other Acts Labor can verify wages reported as paid Labor can verify bonus, leave payments etc. reported as paid Consolidated & accurate information of their accounts in all allied aspects such as insurance, ESI,PF etc. Better cash management & availability of credit facility through bank account Grievance redressal easier, online complaints window interface with the labor department

Benefits to Department
Higher Registrations (labor & businesses) Better Compliance of statutory norms Improvement of Revenue Ensure enforcing of minimum wages and other labor acts Ensure proper working environment, security, labor welfare and industrial safety as per defined norms Comprehensive availability of information at all times, MIS

Benefits to Businesses
Reduced overheads for providing information Online registrations & renewal of licenses Proper and systematic book keeping Easier to get NOCs Availability of information on skilled/unskilled labour, skill sets, available labour and their skill sets Reduced stress of inspections due to Automated information flow on Payment of wages, Contract Labour, migrant labour industrial safety, boiler inspection

Solution USPs
Solution will set a benchmark for the country to follow Solution shall be hailed as a visionary step towards ensuring labour rights to labour in the unorganized sector By streamlining the process of registrations & renewals, the solution is expected to bring in a lot of convenience to the businesses and projects, positioning the State into an investor friendly State Bring in efficiency, transparency & accountability in the functioning of the department

Future of the Project

Extention to Health & RSBY services Integration with PF / ESIC etc Value Added Services Integration with other government applications

THANK YOU