Financial
•Objective
1 To succeed financially, how
•Measures
should we appear to our
shareholders? •Targets
•Initiatives
0
To achieve Customer
2
our vision,
•Objectives
how
should we •Measures
appear to
•Targets
our
customer? •Initiatives
Innovation/
learning results 5%
Developmental
result 9%
Internal
business
results 12%
Financial results
55%
Customer focus
19%
5. Competency– Competency Mapping,
Competency Profiling, Competency
Matching and Job Matching- at two levels
behavioral & technical.
Competence is skill based attributes-
measures what, what people can do.?
Competency is behavior based attributes,
applies on performance, measures, how,
how they do it – Behavior or set of
behaviors' that describe excellent
performance in particular work context–
Applied knowledge and skill– Behavioral
application of knowledge that produce
Competency Model
performance
Informance & understanding
needed to fulfill responsibilities
knowledge
8%
17%
35%
40%
HUMAN CAPITAL
- Financial
- Customer
- Internal Operations
- Human Resource System & Development ( learning
and growth)
Balanced Scorecard
Implementation & Focus
Strategic Initiatives
What we need to do
Individual Scorecard
What I need to do
Strategic Outcomes