For SpikeSource Inc

Motivation

This Document is Exclusively for SpikeSource Inc Internal Use.

Introduction
Hertzberg's Motivation-Hygiene Theory stresses on 6 most
important factors leading to high level of employee satisfaction.
Out of them Achievement and Recognition stands top two.

My handbook stresses on providing immediate and long term

recognition for both excellent and average performers in order
to recognize short term as well as long term achievement.

I have tried my best to match these recognition with TriVium

objectives. Any suggestion or Feedback to add or improve this
handbook would be highly appreciated
 Message Board
Message board is a powerful force for reckoning each other, creating
awareness, sharing information and most importantly bringing a smile.

We can use it to

To display customer feedback and appreciation.

For reckoning special initiative and recognition.

For technical updates and reviews.

To congratulate on events of personal

importance (birthday, Anniversary or Wedding.

Listing Holidays and important announcements.

Rapid Performance Booster and skill
transfer Sessions
Rapid Performance booster or skill transfer
session deals with sharing experience. The
Senior most analyst will boost the
knowledge of other analyst through quick
training programs.

I call it a rapid performance booster as

analysts are imparting skills learned
through years of experience to each other.
 Rewards
based on –
2) Addition of 5 New issues in The KB or
Training Material.
3) No Unscheduled leaves.
4) Excellence in Documentation of issues.
4) Feedback from R & D Team
5) Opportunity to Move into other
processes to consistent performer after
completion of 1 Year 6 Months.
Quizzes and Work Area
Management

On Spot quizzes to make the

analysts alert about the
existing product and reward
them with gifts and hampers
for correct answers.
Innovation and cleanliness of
work area should be promoted
and one decorates his work
place will be awarded for
efforts.
 Customer Training
Customers are our most important assets .
Monthly Training with Customers for getting a
feedback of how they feel about the product.
An email containing the details of the training
schedule explaining the value of training
program and how it can help boost their sale
and enhance customer service experience will
be send and training will be imparted to them
based on their availability.
The Training methodology will be made more
interesting with latest audio visual technology.
Hands On Knowledge Base and SpikeSource
University

• Creation of an Hands on Knowledge base for answers of

critical as well as issues occurring on daily basis.

• SpikeSource University will hold course material for holding

various courses on product matters.

Thanks