By- Arshi Markan Khyati Gupta Pawan Kumar Sahu Preeti Markan Tamanna Saxena
In the presentation
Critical beginning of knowledge management in Xerox How Xerox supported for knowledge management
A critical beginning
Factors leading to start -up
Growing movement of knowledge management in 1995 Suspicion about knowledge management
Understanding customers
Business strategy
Impacted on
Continued.
Results
Interviewed 60 knowledge workers outside the organization Realized that organization uses and equate knowledge management in number of ways
Found every organization uses knowledge management for knowledge sharing
9. Understanding and meaning the value of knowledge 10.Leveraging intellectual assets Helped employees in understanding what is knowledge management
Initiative commenced in 1996 with full support of chairman Mr. Paul Allaire
Geographies Same year began a major long range planning effort called Xerox 2005
Firsthand research
Consortium work
Sponsorship of research
Eureka an initiative
Problems
Approx 1 million calls by service center technician to maintain copiers, printers and networks
Measure
Developed Eureka - so that the solutions were shared No times is wasted in solving the same set of problems
During repairs, discovered such problems which were not seen in documentation
Company lost money as service representatives worked to solve the challenging problems
Eureka .
Eureka is self sustaining Contributing to social capital
Before
After
Knowledge sharing system has more than 25,000 records
Eurekas impact
Employees started working hard to reduce cost to support customers
Intially, business process management,social collaboration, retention management and enterprise scalability.
With a great viability of version 5 Docushare CPX , the 5ooRD has risen upto 30,000
A examined motivational tool, used by scientist and employees. The cultural work practice of a community will ensure higher success rate in developing solution as it has a competitors such as Microsoft Share Point, Orcale Corporation and Documentatum
Evolving challenges
Novice Community building and pulling together community sharing around knowledge management with champions inside the company Diversified, but focus approach. Ice breaking session, to make understand Knowledge Management Understand.
Conclusion
Knowledge management focuses on know what you know Helps to avoid wastage of businesss time and money Results in high morale of employees Helps in employees participation
Thank you