Communication Skills

Dr. K.B.Gopalam
Vijayagopalk@gmail.com
What is the listener thinking?
 Is this message for me?
 Can I believe this message?
 Is the speaker on my side?

 Yes! It is a good useful message from

someone I can trust!!
Is this message for me?
 Listen to know the answer!
 You tell them!
 I care for you feelings!
 I am interested in YOU!
 Friends, Romans, Countrymen! Lend me
YOUR ears!!
 Come with me I will make YOU fishers of
men!
Experts Problem
 You know
 A lot!!
 You are comfortable
 What about the target?
 What do they think?
 How many of them?
 Know the audience!
Is this speaker on my side?
 Yes, I am!!
 Make yourself a friend of them
 How?
 Point of view
 Simple terms
 Language, Conversation
 feedback
Memory
 Live communication
 Left = Logical, Lost
 Right = Romantic, Remembered
 You a Visual aid
 Move about
 Focus
 Stimuli, examples, symbols Variety!
Teacher
 Three language formula
 Proficiency and Vocabulary
 Role models?
 Improvements?
 Skill Vs Attitude
 Enthusiasm
 Writing and Speaking
Problems?
 Fear Factor
 Fear of Failure
 Fear of success
 Action Feeling Cycle
 Fear of Unknown
 A Feeling
 Causes some reactions and actions
The formula
 Body Language
 Eye contact
 Speed control
 Tonality
 Self confidence
 Content
 Humor
 Emotions
 Mannerisms
Be yourself!!!!
 Enthusiasm
Don’t act!!!
Body language
 Posture
 Statue, Dancing, Leaning
 Facial Feelings
 Index of Mind?
 Hands
 Gestures
 Ease, Relax from the beginning!
Eye Contact
 Eye to eye
 Fixed
 Wavering
 Flowing
 Feedback
 Can you see it?
 Can you give it?
Speed Control
 Anxiety?
 Hurry through?
 Problem of Memory?

 Slower than you think is right !

Tonality
 Voice culture?
 Levels
 Audible?
 Shouting?
 Drama
 Ambience
 People
Self Confidence
 Action feeling Cycle !!
 Control yourself !!
 Act Confident !!
 Take feedback
 You are equal with those in front of you!
 Over confident?
 Checks and balances!!
Content
 Control
 Confidence

 Courage
 Nobody died because of speaking !!
 If you don’t know your goal, you will not
recognise it even when you reach there!
Humor
 The Fun Bone?
 Can you laugh?
 Make others laugh?
 Situational like dynamite!!
 Not for it’s own sake !!
 Cultivate!!
 Relief!
Emotions
 Bland Speech
 News Reading
 Message reading
 Emotional speech
 Purpose of speech
 Convey message
 Convince
 Win people?
 ……
Mannerisms
 Verbal
 You Know, You see!, Like !!
 In fact there are many !!
 Non Verbal
 Show your nervousness
 Lack of Confidence
 Or ……?
Enthusiasm
 Facing people?
 It is a Chance !!
 Impressive !!
 Expressive !!
 Effective !!

 Renewable Energy !!
Embellishments
 Stories
 Close to the experience
 People at the centre
 Name the characters
 Clear moral
Emotions
 Don’t pretend
 Share the emotion
 Language
 Less is more
 Want to see how it goes?
Visual Aid
 Picture speaks
 Colors direct

 Clear
 Simple
 stimulating
TOOLS
 PRESENTATION PLAN
 PURPOSE OF THE PRESENTATION
 TANGIBLE GOALS
 SESSION BRIEF
 LAYOUT OF THE CONTENT
 SESSION TIME & TOOLS
 LAYOUT OF CONTENT AND TOOLS
VISUAL AIDS
 NOTES
 NO TIME TO PREPARE
 FLIP CHART
 TOOL DEVELOPS ON THE SPOT
 SLIDES
 OUTDATED UNLESS VERY PICTORIAL
 OHP
 QUICK AND EASY
 COMPUTER PRESENTATION
VISUAL AIDS
 OHP
 PLAN THE LAYOUT
 PLAN THE MATERIAL AND No. OF
TRANSPARENCIES
 LEAVE THE MARGINS
 WRITE BOLD LETTERS
 WRITE LESS THAN 8 LINES
 COVER, SUPERIMPOSE
DEMO OF TRANSPARENCIES
 PORTRAIT OR LANDSCAPE
 LOOK AT THE LETTER SIZE
 YOU CAN PRINT THEM TOO
 DON’T WORRY ABOUT HAND
WRITING
 COLOR SCHEME IS IMPORTANT
 CHANGE TRANSPARENCIES WELL
POWERPOINT PRESENTATION

COMPUTER

LAYOUT AND COLOR SCHEME

PLAN, PREPARE, PRACTISE & PERFECT
DON’T CLUTTER, MAX 8 LINES
ENVISAGE AS PROJECTED
ADD SYMBOLS, PICTURES AS PER NEED
AUDIO, VIDEO