PERSONNEL

ADMINISTRATION
LECTURE 2
PERSONNEL ADMINISTRATION
Objectives:
Examine the customer care and
stakeholder concepts.

Define culture and be able to

recognize that within an organization
there may exist subcultures.

Discuss the impact of culture on the

role of the personnel administrator
PERSONNEL ADMINISTRATION
Objectives:
Examine the challenges facing the
personnel administrator in the new
workplace.
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CUSTOMER CARE CONCEPT:
The personnel administrator has
clients or customers, internal and
external to the organization, whose
needs must be attended to on a
daily basis.

These customers include trade

unions, statutory bodies, other
departments, employees and
managers
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CUSTOMER CARE CONCEPT:

The challenge to the

personnel administrator is
to prioritize the needs of
these customers.
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STAKEHOLDER CONCEPT:
A whole range of groups that have an
interest in an organization’s
activities.

These include shareholders,

employees, customers etc.
 PERSONNEL ADMINISTRATION
STAKEHOLDER CONCEPT:
The personnel administrator must
appreciate the varied interests of
stakeholders and as much as
possible deal with issues and come
up with solutions that best satisfy all
parties involved.
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CULTURE:
This refers to the set of key values,
beliefs, understandings, and norms
shared by members of an
organization.
Culture gives us an idea how
employees deal with internal and
external problems. It affects work
habits/ethic and governs
relationships within an organization.
PERSONNEL ADMINISTRATION
CULTURE:
The culture of an organization plays
a part with respect to the power of
the personnel administrator.

It affects the perception of the

department in the minds of
employees.

It affects whether the personnel

PERSONNEL ADMINISTRATION
CULTURE:
The personnel administrator must
recognize that within an organization
there may even be sub-cultures in
departments.
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CHALLENGES IN THE NEW
WORKPLACE:
Maintaining ethical policies and
socially responsible behaviour by
appreciating the diversity and
cultural differences of employees.

Compliance with legal standards

home and abroad.
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CHALLENGES IN THE NEW
WORKPLACE:
Managing change in employees’
working arrangements.
1. More females professionals in the
workplace (flexible working
arrangements).
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CHALLENGES IN THE NEW
WORKPLACE:
2. Persons above retirement age
returning to working on special
contracts.
3. Increase in the number of expatriate
employees.
4. Pay for skills vs. seniority.
5. Outsourcing of key functions such as
H.R.