Definition of Conflict
A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.
The belief that conflict is a natural and inevitable outcome in any group.
Functional Conflict
Conflict that supports the goals of the group and improves its performance.
Dysfunctional Conflict
Conflict that hinders group performance.
Task Conflict
Conflict over content and goals of the work.
Relationship Conflict
Conflict based on interpersonal relationship.
Perceived Conflict
Felt Conflict
Negotiation (Bargaining)
A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.
Bargaining Strategies
Distributive Bargaining Negotiation that seeks to divide up a fixed amount of resources; a win/lose situation. Fixed Pie The belief that there is only a set amount of goods or services to be divided up between the parties.
Integrative Bargaining Negotiation that seeks one or more settlements that can create a win/win solution.
Motivation
Focus Interests Information sharing Duration of relationship
Win/Lose
Positions ( I cant go beyond this point on this issue. Opposed Low Short term
Win/win
Interests ( Can you explain why This issue is so important to you?) Congruent High Long term
Third-Party Negotiations
Mediator
Arbitrator Conciliator Consultant
What is Stress?
Definition
A dynamic condition in which an individual is confronted with an opportunity, a demand, or a resource
related to what the individual desires and for which the outcome is perceived to be both uncertain and important.
Demands
Responsibilities, Pressures, Obligations, and even uncertainties that individuals face in the workplace.
Resources
Things within an individuals control that can be used to resolve demands.
Techno stress
Exploding technology has created the following problems for todays employees at all levels:
Loss of privacy Information inundation Erosion of face-to-face contact Continually having to learn new skills Being passed over for promotion because of their lack of knowledge
Challenge Stressors
Stressors associated with
Hindrance Stressors
Stressors that keep you from reaching your goals (red tape, office politics, confusion over job responsibilities).
Potential Sources
Environmental factors
Organizational factors
Personal factors
Environmental Factors
Economic uncertainty
Political uncertainty
Technological change
Organizational Factors
Task demands
Role demands
Interpersonal demands
Personal Factors
Family problems
Individual Differences
Self-efficacy
Hostility
Behavioral symptoms
Physiological Symptoms
According to research stress could create
Changes in metabolism Increase heart and breathing rates Increase blood pressure Bring on headaches Induce heart attacks
Psychological Symptoms
Stress can cause dissatisfaction and other psychological states for instance
Behavioral Symptoms
Behavior-related stress symptoms include changes in
Productivity Absence Turnover Eating habits Increased smoking or consumption of alcohol Rapid speech Fidgeting Sleep disorders
Managing Stress
Individual approaches Organizational approaches
Individual Approaches
Individual strategies that have proven effective include
Implementing time-management techniques Increasing physical exercise Relaxation training Expanding the social support network
Time-Management Principles
Prioritizing activities
Scheduling activities Knowing your daily cycle
Physical Exercises
Physicians have recommended noncompetitive physical exercise, such as
Relaxation Techniques
Mediation
Organizational Approaches
Strategies that management might want to consider include
Improved personnel selection and job placement. Training. Use of realistic goal setting. Redesigning of jobs. Increased employee involvement. Improved organizational communication. Offering employee sabbaticals. Establishment of corporate wellness programs.
Wellness Programs
Organizationally supported programs that focus on the employees total physical and mental condition.
Summary
The evidence indicates that stress can be either a positive or a negative influence on employee performance.
Low to moderate amounts of stress enable to perform jobs better. High level of stress causes the performance to decline.
Thank you