Implementing Oracle Learning Management a Study

Shreedutta Raut Dan Rodgers Oracle OpenWorld September, 2008

Agenda
About Forsythe About our training needs Why Oracle Learning Management Forsythes Implementation Approach OLM configurations and Solutions Using Content Management Implementation Challenges Summary
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Who is Forsythe?
Proven IT infrastructure integrator 37 years of providing data center solutions to enable innovation, reduce cost and manage risk Strong tradition as a trusted, independent advisor North American base with international reach

800+ employees
44 offices in the U.S. Canada (4 offices) and UK presence Support 36% of Fortune 100

Forsythe Vision
Forsythe is a leading, independent provider of expert technology infrastructure solutions, and is focused on helping customers optimize their technology investment.

Forsythes Growth is Through Our Clients Growth

International: Aligning our reach with that of our clients Advisory services: IT and business alignment, prioritization, sequencing

Reseller and integrator of technology platforms: Integrating interdependent technologies

Foundation in financing and legacy systems: Economics and high availability disciplines

April 30, 2012

Forsythe proprietary

Forsythe Integrated Solution Offerings

Align & Operate IT Manage Risk
Business Continuity/ Disaster Recovery - Continuity Risk Management - Incident Management - Program Review & Development - Solutions Design & Implementation - Strategy Review & Development Information Security - Information Security Policy - Risk Management & Evaluation - Strategy Review & Development - Security Technology Assessments - Regulatory Compliance

Protect & Manage Data

Information Management - Storage Strategy & Planning - Information Strategy & Economics - Storage Management & Architecture - Data Protection & Assurance - Financial Solutions, Vendor Management, & Sourcing

Optimize the Data Center

Data Center Services - Data Center Optimization - Data Center Relocation Blueprint - Facility Design & Construction Management - Facility Risk Evaluation - Relocation Readiness Assessment - Relocation Strategy, Planning, & Execution - Site Selection & Planning - Sourcing & Consolidation Strategy

Enhance IT Infrastructure
Network - Application Acceleration - IP Communications - Network Architecture - Network Performance - Rich Media Communications - Wireless Mobility Server - Highly Available Server Architecture - Server Consolidation - Virtualization & Partitioning Storage - Storage Management - Data Protection & Assurance - Storage Architecture - Network Storage - Tiered Storage & Archival - Disaster Recovery Replication - Backup & Recovery - Data Encryption - Vendor Management Security Infrastructure - Security Architecture - Vulnerability, Detection, & Prevention

Source & Manage Technology

IT Portfolio Management - Hardware Portfolio Management - Software Portfolio Management - Maintenance Portfolio Management - Leasing & Financial Services - Technology Selection & Sourcing - Technical Training - Staff Augmentation

IT Strategy - CIO Essentials - Project & Portfolio Management IT Service Management - Custom Process Development - Express Implementation - Maturity Assessment - Process Validation - Tool Strategy Blueprint Business Systems Management - Network Management - Business Availability - Operations - Service Management - Change & Configuration

Recent Client Engagement Results

$93M storage cost savings for a business unit of one of the largest US banks. $22.6M server consolidation savings over three years for a client with global database complexity. $6.5M storage savings annually for a large insurance company. $2.5M annual savings strategy to address 200% year-over-year storage growth, for a financial institution. $1M savings per month for a 10,000 handset IPT deployment at a national risk services and staffing consulting company. $20M savings annually by optimizing and consolidating maintenance contracts at a $50B pharmaceutical company.
Forsythe proprietary

April 30, 2012

Forsythe Partners

Employee Ownership at Forsythe

Founded in 1971, Forsythe has been employeeowned via an Employee Stock Ownership Plan (ESOP) since 1988 and became a 100-percent employee-owned company in March 2006.
Every Forsythe employee becomes a part-owner after two years of service. The company pays into each employees ESOP account annually; no individual contribution is required.

The IMPACT of Ownership

Ownership is reflected in Forsythes culture of IMPACTIntegrity, Mutual respect, Passion for excellence, Accountability, Customer focus and Teamwork. This holds for our work with customers, partners and each other. At Forsythe, we know that the IMPACT of employee ownership promotes long-term relationships and successfor us, for our partners and for our customers.

Forsythes Focus on Training

We are committed to developing Forsythe employee-owners Forsythes product is our people
Experience they bring Skills that they provide to our customers Certifications required for vendor and customer relationships

Developing our People is one of six company objectives

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Forsythes Approach to Training

Organization Development & Training provides:
Organization development & change management Leadership & Executive Development Technical Training for business and technology skills
Instructor Led Programs developed and delivered in-house, hosted on Oracle eBusiness Third-Party, online eLearning including desktop, business, and certification level technical training & support Third party & vendor training in business & technical skills Completed certifications are tracked via Oracle competency

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On-boarding New Hire Programs

Structured on-boarding program designed to:
Effectively integrate new hires into Forsythe and in their respective teams Be delivered by the hiring manager and team-based mentors Leverages existing online training & job aids resources Includes Foundations training events for All new hires Specialty programs for solutions consultants, sales representatives, and new managers, providing consistent approach for all
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Forsythe E-business Environment

Oracle Applications 11.5.10 Oracle HR, Advanced Benefits Self Service for Employees and Managers Learning Management - 11i.OTA.J.1 Oracle9i Release 9.2.0.6.0

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Why Oracle Learning Management

CHALLENGES
Create organizational

CAPABILITIES
Integrated with Oracle

VALUE
Manager Training from

training goals and strategy

Organize training

EBS
Conduct training via

one location
Saves cost and time

classes
Create training goals and

classroom and online

Need to Manage training

Acceptable for

monitor them
Associate training with

companys long term policies

Implementation efforts

participation
Monitor and associate

skill set and manage them

Able to play web-playable

training with employees skill-sets

are less compare to other LMS systems

training material from third party vendors

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Forsythes Implementation Approach

Phase I Set up and use OLM features Phase II - Setting up LCMS Next Steps

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Configurations
Define Training Resources Flexfield, segments and value set. Define Lookups Created Training Centers, Trainers Use them as Training Resources Documentation User and Implementation Guide, Metalink Notes 332195.1, 308703.1, 374677.1, 374715.1
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Solutions
Management of a unified Learning Catalog in one location Create Courses, Offerings, Classes, Enrollments Track and manage Facilities and Resources for the class Schedule Classroom Training

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Course Catalog

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Solutions
Enrollments for groups and self enrollment Class and enrollment tracking and waitlists Structured Learning Paths and Learning Certifications Creating Tests Restrict Learner Access Send Notifications Announcements
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Need for Learning Content Management

Need to develop Learning Content of our own organization Manage the Content and reuse it Online Courses and track the progress

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Setting up Content Management

Set Profile option OTA: Oracle Online Learning Option Licensed Setup Content Servers Install SCORM Adapters Build Content Define Content Management Standards

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Choosing LCMS vendor

Compliant with industry standards SCORM/AICC and Oracle Learning Management Content creation Vendor Support Student experience Collaboration between teams Security and Access levels Reporting Implementation Help

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Successful Import

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Managing Content

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Other tools used for Content Development

Adobe Captivate, flash, PhotoShop Techsmith SnagIt Roland Cakewalk Sony Vegas studio MS Powerpoint with Producer

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Implementation Challenges
Issues with self-service pages navigation
Error: Cannot Display Page LMS:Commit Error

OLM needs different schema files than ADL SCORM files

Can not build schema 'http://www.imsproject.org/xsd/imscp_rootv1p1p2' located at 'imscp_rootv1p1p2.xsd'

No interface or API provided for large number of courses to upload and update at one time No integrated solution from Oracle for LCMS

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Nice to have features

Pre-course material for Learners Mandatory Enrollment for certain Courses/Learners Course/Class Evaluation Enhanced Course search

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Customizations
Custom reports Oracle reports Discoverer reports Dashboards Personalization

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Lessons Learned
Phased approach works well depending on requirements and schedules Test the SCORM/AICC content from Vendors before buying it Categorize Courses and Content Keep consistency in naming, look and feel for courses

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Summary
Implementation steps are not difficult User-friendly Interface Easy to Maintain Not many Support Issues

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Next Steps
For Consulting Division Create and track Skill-sets Track resources Match Jobs Consultant project performance information

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Next Steps
For HR Manage Companywide Competencies Appraisals Recruiting Succession planning

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