4th Edition
Chapter Objectives
Define organizational behavior and explain how and why it determines the effectiveness of an organization Appreciate why the study of organizational behavior improves a persons ability to understand and respond to events that take place in a work setting Differentiate between the three levels at which organizational behavior is examined
1-2
Chapter Objectives
Appreciate the way changes in an organizations external environment continually create challenges for organizational behavior Describe the four main kinds of forces in the environment that post the most opportunities and problems for organizations today
1-3
1-4
What is an Organization?
An organization is a collection of people who work together to achieve individual and organizational goals Individual goals Organizational goals
1-5
1-6
What is Management?
Management is the process of planning, organizing, leading, and controlling an organizations human, financial, material, and other resources to increase its effectiveness
1-7
1-8
1-9
Managerial Skills
Conceptual Skills: The ability to analyze and diagnose a situation and distinguish between cause and effect. Human Skills: The ability to understand, work with, lead, and control the behavior of other people and groups. Technical Skills: Job-specific knowledge and techniques.
1-10
1-11
1-12
Diversity Challenges
Fairness and Justice Decision-Making and Performance Flexibility
1-13
1-14
1-15
1-16
1-17
1-18
1-19
1-23
1-24