I think the ideal leader for the 21st century will be one who creates an environment that encourages everyone in the organization to stretch their capabilities and achieve a shared vision, who gives people the confidence to run farther and faster than they ever have before, and who establishes the conditions for people to be more productive, more innovative, more creative and feel more in charge of their own lives than they ever dreamed possible. Robert Crandall (Chairman, American Airlines)
Work can be ENJOYABLE as play Most people want to accept reasonable levels of RESPONSIBILITY Most people have strong GOALS for themselves, and seek organizations that will help to fulfill those goals Most people like to LEAD occasionally Most people are good PROBLEM SOLVERS Most people require NO policing or close control by the organization Most people CAN be autonomous and independent
Organizational Environment
Research Findings
Hawthorne Effect (Mayo, 1932) Equity theory (Adams, 1965) The professor as leader (Frank, Gilovich, & Regan 1993) Psychological safety (Edmondson, 1999)
Today the laurel will go to the leader who encourages healthy dissent and values those followers brave enough to say no. The successful leader will have not the loudest voice, but the readiest ear. His or her real genius may well lie not in personal achievements, but in unleashing other peoples talent. Warren Bennis
When the faith is present in the leader, it communicates itself to followers with powerful effect. In the conventional mode people want to know whether the followers believe in the leader; a more searching question is whether the leader believes in the followers. John Gardner
Bad Leadership
He was bright, and he didnt tolerate fools. And they werent fools, they were trying to get to understand what he was saying. He didnt trust others capabilities as he did his own. I wasnt given any guidance. He wasnt leading me or teaching me I never got any feedback on ideas. He wasnt direct and honest enough to give the bad side, he was always selling the dream. He was above us all flying with the eagles above while dealing with the turkeys below.
Bad Employees
I was cautious a lot of the time, and I was frustrated. I didnt really throw myself into the job I had no motivation. I didnt do anything that was particularly productive. I did what I was told. There was much turf fighting, in-fighting It made for a lot of disputes. I was choosing the path of least resistance. I was doing the minimal work. I didnt excel I didnt go beyond what the job required. After a while, you become cynical about both the person and job. You really do the bare minimum.
Good Leadership
He made us feel like there were no boundaries to what we could be doing. He was very honest in his feedback with people I always knew how I was doing. He took the initiative to build morale in the office. He was sensitive, and after we had worked long hours he made sure we had a great dinner. He was always willing to take a chance, and trust people, give them responsibility and push them. Whenever we brought something up, he had the openness to listen to other people and make the changes. The idea that he actually listened to you made a difference.
Good Employees
I was a different personality for both leaders I was more relaxed and enjoyed working with him. I brought in my personal interests, my humor Hes a guy I thought a lot of and I wanted him to think a lot of me, so I worked the hardest I was much happier, more productive. You move away from selfishness, and toward more group oriented ways of thinking. I was calmer and more confident. Its like marriage, where you marry someone and this person brings out all the good things in you.
Treat a man as he is and he will remain as he is. Treat a man as he can and should be and he shall become as he can and should be.
Johan Wolfgang von Goethe
Good Followership
Leaders Assumptions/ Expectations
Employees Behavior
Organizational Environment
Leaders Behavior
The follower who is willing to speak out shows precisely the kind of initiative that leadership is made of. Warren Bennis
Ask not what your followers can do for you; ask what you can do for your followers.
Embodying Leadership
Encounter groups (Lieberman, Yalom, & Miles, 1973) Modeling the way (McNeese-Smith, 1995) Emotional contagion (Barsade, 2002)
The leaders mood and behaviors drive the moods and behaviors of everyone else. A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities; an inspirational, inclusive leader spawns acolytes for whom any challenge is surmountable. Daniel Goleman
Our analysis suggests that, overall, the climatehow people feel about working at a companycan account for 20-30 percent of business performance. Getting the best out of people pays off in hard results. If climate drives business results, what drives climate? Roughly 50 to 70 percent of how employees perceive their organizations climate can be traced to the actions of one person: the leader. More than anyone else, the boss creates the conditions that directly determine peoples ability to work well. Daniel Goleman
Environment
Safe Guards
Unconscious Incompetent (UI)
They lead because they want to create an environment in which people are free to think, innovate, and unite into teams and groups, in order to solve problems that are too big for any one person to solve alone. Roger Smith Chairman, GM Corporations