Types of Interviews

Promotion Interviews
Serves as a induction Clarifications about nature of duties, responsibilities and expectations

Exit Interviews
Reason Feedback Check employees personal record Give final pay cheque Inform about accrued benefits Information about benefits

Appraisal or Assessment Interviews

Periodical assessment of employees Discussion

Problem Interview
Solution suggestion Reason Expected behaviour is clearly stated Persuasion and negotiating skills

Stress Interview
Reaction to stress is tested Qualities are tested Interviewers need practice and training

Employment or Selection Interview

Assesses suitability of candidate Usually by a panel of interviewers

Role of Interviewer
Clear idea of the qualities and skills required for the particular job Job Description

o o o o

Title of the post Duties and responsibilities Working conditions Economic conditions

Personnel Specification

Personality sketch
Effect of the candidates personality on others Qualifications Abilities and skills Emotional balance Motivation

Interviewers preparation
Well in advance Panel selected on the basis of requirements Room suitably arranged

Preparing questions
1. 2. Based on the resume of each candidate Three ways of asking questions Can you prepare a trial balance? You can prepare a trial balance, cant you? 3. How far can you take the books of accounts?

Why or How or What Where, When and Who

Types of interview questions

Questions are asked To get information To motivate the interviewee to respond To create good working relationship

1. Open-ended questions

2. Direct open-ended
3. Closed

4. Mirror questions
5. Neutral

6. Leading
7. Loaded

8. Probing

1. Open-ended
gives more freedom to respond

Broadens the scope

Advantages

1. More time to observe

2.Non threatening

3.Suggest interest by interviewer

Disadvantages 1. Time consuming 2.Cannot quantify information 3.Controlling is difficult

Tell me about yourself? What are you seeking in your career?

2.Direct open ended

Question suggests response

More control
Can get specific information or recommendation

3. Closed

Restrictive in nature
Brief & limited response

Answering option limited

Advantages

1. Requires less training

2.Saves time

3.Easy to exert control

4.Tabulation easier

4. Mirror
Invite respondent to expand on answer 5.Neutral No attempt to direct interviewers response Unbiased

6. Leading Obtain accurate information

Useful for factual information

7. Loaded

Creates stress
Draws emotional response

8.Probing

Stimulated by previous response

Unplanned questions