Communication Skills

Communication
Communication is the exchange of information between two or more people in a way that creates understanding.
It is a flow of material, information, perceptions and understandings between various parts and members of organization.

Communication
Communication is the accurate flow of needed information between two or more people. When that information isnt needed, its noise. When it isnt interpreted accurately, its miscommunication, and if it doesnt flow at all, its non communication.

Mantra

You can't manage well, if you cannot communicate well."

Effective Communication
Effective communication is a two-way street.
Communication cant be effective if it flows only in one direction, no matter how well you manage that one way flow. You have to manage both flows well.

Effective Communication
Verbal Communication
Eye Contact Body Language

Presence of mind
Tone Consistency

Facial Expression
Listening

Types of Communication

Verbal

Written
Non - Verbal

Verbal Communication
This is also known as oral communication and has the advantage of being direct. The drawback of the same is that this communication is not open to review, can be wrongly interpreted and also is not open to being proved.

Written Communication

The relative permanence of written communication is its principle advantage and it can be subsequently reviewed. It presents a means of evidence and wider scope of communication is possible.

Non Verbal Communication

Any communication that does not fall under the other mentioned types of communication can be classified as Non - verbal communication. These take the form of gestures, facial expressions, touch, symbols, posture, location etc. These may all convey a message, or qualify, reinforce or give the lie to a verbal communication.

Attitude
Attitude can be described as the mindset of an individual that is developed over a period of time based on his education, experiences & interactions with his family, community and society.
Attitude is the switch that turns on everything else. Your attitude means more to people than what you say to them.

Attitude
Factors that determine our attitude: 1) Environment 2) Education

3) Experiences

Body Language
Body language is non-verbal communication. It plays a vital role during the conversation. In any conversation 35% of communication is verbal & 65 % of communication is nonverbal. Body language is composed of gestures, posture, movement & eye contact.

Effective Speaking
Modulation of Voice- Emphasize keywords,

and often repeat them for added emphasis.

Resist the temptation to speak as quickly as

you can in order to get the speech over with.

Effective Speaking
Speak aloud , in a crisp and ringing voice so

that your listeners are able to hear you.

Hold your audience attention.
Strike a balance between too much and too

little movement as you speak.

Effective Speaking
Do not fiddle when you are not able to

recollect the right word.

Maintain eye contact with the listener.

Listening
Effective listening means more than being able to repeat what someone says to you. It means being able to convince someone that we not only hear what they say, but also know what they mean.

Listening
You cannot listen effectively by listening passively nor by listening defensively. The best way to listen is to actively probe for meanings. You can do that by asking the speaker to explain or clarify what they are saying.

Barriers of Communication
Physical Distractions Information Overload Time Pressures Cultural Difference Trust Level Perceptual Difference Absence of two-way communication

Tips on Improving Communication

Verbal communication can be improved by improving reading habits. While reading you should read aloud, this would help you to monitor your pronunciation, accent, speed, voice modulation, this will also improve your vocabulary.

Tips on Improving Communication

Apart from this try to converse in English in the peer group, this would improve your speaking style and confidence to speak fluently.