Managerial Tools

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Areas where Managerial Tools is Used.

Decision Making Leadership

Time Management Team Management

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Quality Control Strategy

Quality Control Tools

Fish-Bone Analysis

Poka-Yoke

Pareto Charts

Kaizen

Six Sigma

Control Charts

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Flow Charts

Fish Bone Analysis

Invented by Dr. Kaoru Ishikawa

Also known as Cause-and-Effect Diagram, Ishikawa diagram, Fishbone diagram, Root Cause Analysis.

Why it should be used?

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Example of Fish Bone

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Pareto Chart

The Pareto Chart is named after Vilfredo Pareto an Italian Economist

It states that 80% of the problems come from 20% of the causes

Why it should be used?

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Example of Pareto Chart

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Six Sigma

Six Sigma was developed by Bill Smith at Motorola in 1986 Invented as metric for measuring defects and improving quality. It literally means 3.4 defects per million opportunities or 99.99966% quality. Now it has also developed as a methodology and management system.

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Six Sigma contd

DMADV : Define requirements, Measure performance, Analyze relationship, Design solutions verify functionality. DMAIC : Define Opportunity, Measure performance, Analyze opportunity, Improve performance. Six Sigma process are executed by Six Sigma green belts and yellow belts and oversee by Six Sigma black belts.

According to Six Sigma Academy black belts save companies approximately $230,000 per project and can complete 4-6 5/5/12 projects per year

Six Sigma contd

General Electric began using Six Sigma in 1995. General Electric implementing Six Sigma has saved estimated $10 billion in first five years of implementation. Kodak began using Six Sigma in the year 2000. Kodak saved approximately $85 million in early 2000. Some other famous companies that are using Six Sigma are

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Flow charts

A flow chart is a pictorial representation showing all of the steps of a process First structured method for documenting process flow was introduced by Frank Gilberth in 1921 Kaoru Ishikawa defined the flowchart as one of the seven basic tools of quality control Alternate Names: Flowchart, Process Flow Chart, Functional Flow Chart, Process Map, Process Chart, Functional Process

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Flow Charts Contd

Flowcharts are particularly useful for displaying how a process currently functions or could ideally function Flowcharts brings to light redundancies, delays, dead ends, and indirect paths that would otherwise remain unnoticed or ignored. Identify problem areas and opportunities for process improvement Flow charts promote process understanding by explaining the

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Process Flow Chart Example

Value not added

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Poka-Yoke

Poka-yoke was coined by Shigeo Shingo while working at Toyota during 1960s. Initially it was named baka-yoke which means idiot proofing and changed later to poka-yoke. Poka-yokes ensure that proper conditions exist before executing a process step Poka yoke refers to technique that make it impossible to make errors.

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Poka-Yoke contd

Identify the operation or process based on a pareto chart. Analyze the 5-whys and understand the ways a process can fail Decide the right poka-yoke approach Determine whether a contact method, fixed value method sequence method to be used Try the method and see if it works

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Poka yoke contd

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Kaizen

Kaizen ( ), Japanese for "improvement", or "change for the better. Developed by organization. the Training Within Industry (TWI)

Kaizen: An Essential Tool for Inclusion in Industrial

Technology Curricula

Focused on both philosophical and cultural concepts.

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Kaizen Flow Chart

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Control Charts

Developed by Walter in

Dr.
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Shewhart

Steps to implement Control Chart

Steps are as follows-:

Identify critical operations in the process where

inspection might be needed.

Identify critical product characteristics. Determine

whether the critical characteristic is a variable or an attribute. the appropriate process control chart.

product

Select 5/5/12

Example of Control Chart

An Example of When to Use a Control Chart

Counting the number of defective products or

services
Do Is

you count the number of defects in a given product or service? the number of units checked or tested constant?

Used at National Highway Traffic Safety Administrations (NHTSA)

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QUALITY UNDER CONTROL

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Presented By

Hanumant Dhumal Joharle 28 34 44

06

Akshay

Jimit

Kapadia Patel

Pragnesh

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