Kelompok 1

Leader:Darwan Sukro Walida Member: Ica Syntia Pelensina Uci femilia Sari Zenit Djaja Reva Ibob Basofi Sukiman Bob

Devi Delviana Annisa arum Sari Echa Ridho Arendo Junita ekasti Sari

Trigger
Siska is a medical doctor at the hospital of Lebong. early arrival in the area Lebong, doctor siska must be adapted to her community around his new residence.

so even in his new job. the first day of work doctor siska handle many patients but patients and their families unsatisfied with the results of consultations delivered by doctor Siska. This resulted in the lack of trust of patients to doctor services in hospital Lebong

Terminology
Consultation Medical Medic Patient Doctor

Keywords
Adaptation Doctor services

Problem
Lack adaptability of a doctor so makes patients and their families unconvinced,dissatisfied at hospital

Problem Analysis
Important of adaption
attitude Lack of doctor service
dissatisfied and unconvinced
comunication

solution

hypothesis
a doctor should have the ability to adapt and good communication to the patient and the environment

Definition
communication is action and reaction, by one person or more, which send and received messages are distorted by the interference (noise), occurs in a particular context, have a certain influence, and there is opportunity for feedback.

 adaptation is an adjustment in natural or human systems in response to climate stimuli actually ethics is the science which investigates, which is good and badwith respect to the extent that human deeds can be known by the mind.

components of communication
Communication environment (physical, social fisikologi, temporal) Source receiver Encoding (give)-decoding (reading) Communication competence Message (verbal & nonverbal) Channel Feed back Interference(physical, psychological, sematik) Communication effects Ethics and Freedom of Choosing

communication purposes
Found: (understanding ourselves and others) to get in touch (social creatures) to convince (changing attitudes and behavior) to play (amuse myself)

basics of communication:
1. intention 2. attention 3. perception 4. retention 5. participation

procedures for good communication

1. 2. 3. 4. 5. 6. 7. 8. be reasonable do not be tense and rigid use simple sentences attention being Do not talk while walking not too often drive the head Do not talk while your mouth was empty Do not look away you're communicating

cause patients are not satisfied for doctor services

1. good communication between doctors and patients is reduced 2. the ability of physicians to respect patients reduced 3. reduced empathy 4. can not value the opinions and complaints of patients 5. doctor doesnt have any physician skills in interpersonal relationships with patients 6. Doctor doesnt have appriciate patients opinion

A good ethical
1. introducing themselves to patients, so they know who you are and what you do there 2. respect for patient privacy 3. Ask permission to patient before physician examination 4. being friendly and polite

solution to increased patient satisfaction and trust:

1. 2. 3. 4. response of doctors to be consistent must be open and receptive do not force their opinions to patients doctor must be empathy and doctors perform tasks in a calm and efficient