outsourcing, in which knowledge-related and informationrelated work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost.
y KPO
business entities provide typical domain-based processes, advanced analytical skills and business expertise.
major industry shift, away from execution of standardized processes to carrying out highly complex and customized processes that demand advanced analytical and technical skills as well as decisive judgement
billion
y There are around 2,50,000 people are employed in KPO
Industry
y Indian KPO industry is facing stiff competition from
of low-cost offerings, skilled manpower with sales and marketing capabilities and domain expertise and knowledge of regulatory compliances, etc.
y The Indian KPO providers offer a range of solutions to
diverse industry segments such as FMCG, engineering, automobile, telecom, R&D, banking and financial services, insurance, etc
y Tremendous growth in future.
India gets advantage in terms of cost as more and more companies are turning to India for off shoring KPO work as quality work gets done at cheaper rates.
y Talent Pool
With a large number of students graduating every year in India, a significant percentage are suitable as knowledge workers
The Indian government has recognized the potential of knowledge processes and has taken measures towards liberalization and deregulation. Recent reforms have reduced licensing requirements, made foreign technology accessible, removed restrictions on investment and made the process of investment much easier.
y Indian Education System
The education system in India promotes higher education that encourages students to specialize in subjects and courses that will have a demand in the KPO industry globally.
Knowledge of the English language is a key differentiator for India when compared to other outsourcing destinations such as China & Russia
HR Challenges
y Poor Education System and Curriculum
Though the education system has promoted higher education, the current curriculum needs to be revised and developed to enable scope for applicability by students.
y Low Employability
Though India produces a large number of graduates, only a small percentage of them are found suitable for knowledgeoriented projects.
One of the major challenges in Indias KPO sector is to acquire the right kind of talent & retain it.
y Training & Development
Knowledge processes requires a high degree of specialization. In addition to the required degree & qualifications, professionals also need to be familiar with the laws & methodologies governing the process in the client destination.
With the increase in competition and difference in salary levels, the attrition rate in the industry is rising
Future Strategy
y Attract better quality professionals y Creating more awareness about the nature of work KPO
Conclusion
y The Indian KPO industry is having rich experience in
offering many services by adding all advantages of best HR, cost savings, language skills, infrastructure, etc. y Even though so many educational institutions are developing manpower requirements for the KPO industry still the employable skills not upto the expectation of the industry. y KPO industry should try to discover the right talent & train them as per the requirements to make the difference in the future requirements
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