CHAPTER 10 Strategy Implementation: Staffing & Directing

STRATEGIC MANAGEMENT & BUSINESS POLICY

THOMAS L. WHEELEN J. DAVID HUNGER

10TH EDITION

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Staffing & Directing

Staffing

Hiring new people with new skills; firing people w/ inappropriate skills; training existing employees to learn new skills

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Staffing & Directing

Staffing follows strategy

Training & Development
Higher productivity Reduction in waste Overall cost savings

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Staffing & Directing

Staffing follows strategy

Matching manager to strategy
Executive type Dynamic industry expert Analytical portfolio manager Cautions profit planner

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Staffing & Directing

Staffing follows strategy

Matching manager to strategy
Turnaround specialist Professional liquidator

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Staffing & Directing

Selection & Management Development

Executive Succession
Insiders Outsiders

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Staffing & Directing

Selection & Management Development

Identifying Abilities and Potential
Performance appraisal system Assessment centers Job rotation

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Staffing & Directing

Problems in Retrenchment
Downsizing
Eliminate unnecessary work Contract out work for cost savings Plan for long-run efficiencies Communicate reasons for action Invest in remaining employees Develop value-added jobs

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Managing Corporate Culture

Assessing Strategy Culture Compatibility
Compatible with current culture? Cultural flexibility Organizational change possible Commitment to strategy implementation

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Staffing & Directing

Managing Diverse Cultures

Integration Assimilation Separation Deculturation

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Staffing & Directing

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Action Plan Example

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Management By Objectives
Establish objectives Setting individual objectives Action plan Periodic performance review

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Total Quality Management (TQM)

Less variable quality Less variable response in processes Greater flexibility Lower cost

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Staffing & Directing

Total Quality Management (TQM)

Intense focus on customer satisfaction Internal as well as external customers Accurate measurement continuous improvement Trust and teamwork

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Staffing & Directing

International considerations in Leading

Power distance (PD) Uncertainty avoidance (UA) Individualism-collectivism (I-C) Masculinity-femininity (M-F) Long-term orientation (LT)

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