Part III

The Baldrige Model of Performance Excellence

Prepared for: The Cedar Rapids Community Schools Board of Education August 16, 2004

Baldrige and the Board

Leadership

1 2

Leadership Strategy

Customers

1 2

Leadership Strategy

Customers

1 2

Leadership Strategy

Information and Analysis

Customers

1 2

Leadership Strategy

Human Resource Focus

Information and Analysis

Customers

1 2

Leadership Strategy

Human Resource Focus

Process Management

Information and Analysis

Customers

1 2

Leadership Strategy

Human Resource Focus

7
Results

Process Management

Information and Analysis

Requirements

Delight

Customers

1 2

Leadership Strategy

Human Resource Focus

7
Results

Process 6 Management

Information and Analysis

Requirements

Delight

Customers

1 2

Leadership Strategy

Human Resource Focus

7
Results

Process 6 Management

Dashboard to Monitor Progress

4 Information and Analysis

Examples of Quality Tools

Histogram Consensogram Lotus Diagram Force Field Analysis Fishbone Diagram Radar Chart Pareto Diagram

Brainstorming Flow Chart Plus/Delta Check Sheet Affinity Diagram Light Voting Scatter Diagram

What Is PDSA?
Plan
Do Study

Act

Using
PDSA to Improve Math

Baldrige-Based Self-Assessment for the Board of Education

The purpose of the Board QuickCheck is to provide a quick

evaluation of the school

as a learning system complete with an action plan for getting started.

LEADERSHIP
We work with key stakeholders to develop a School Board mission statement that supports the state and district mission. YES *TBA
In the process

STAKEHOLDER FOCUS
We have surveyed our stakeholders to determine the degree of satisfaction with the Boards level of performance.

YES

*TBA

Sometimes

STRATEGIC PLANNING
We have School Board goals that are measurable, publicly displayed, and support district goals.

YES

*TBA

Sometimes

HUMAN RESOURCES FOCUS

We have created a School Board in which Board members are partners in their work and learning through:

Collaboration designed to achieve common goals;

shared ownership of Board improvement goals; positive environment. YES Sometimes *TBA

Process Management
All Board members work on continually improving Board processes. We use a + delta as well as other quality tools to analyze Board performance and make improvements.

YES

*TBA

Sometimes

Performance Results
We have data that indicate that our Board does well

compared to similar (then

best) Boards. YES *TBA

Sometimes

INFORMATION AND ANALYSIS

Results data are publicly displayed and used to monitor progress toward Board goals.
YES *TBA
In the process

If you see a need and choose to accept the challenge

a process to bring about intentional improvement is initiated.

Board Improvement Process

Validate the need for school board improvement (consult QuickCheck). Clarify and communicate board mission, goals, and measures. Adopt and deploy an approach of continual improvement for all board work. Translate the approach to aligned action by every board member. Analyze results and make improvements. Repeat the cycle.

Plus/Delta
Based on QuickCheck results, STRENGTHS and OPPORTUNITIES for IMPROVEMENT are identified.

Readily Available Resources

Langford - Tool Time for Education Koalaty Kid/Keys Resources (ASQ) Malcolm Baldrige National Quality Program (ASQ and National Institute of Standards and Technology) Jim Shipley and Associates Integrated Systems Solutions

A Gold Mine
The

Iowa Quality Center (IRPE training) Grant Wood Area Education Agency Business partners embracing Baldrige/continuous improvement principles

When school districts apply the principles and techniques of continuous improvement over time, positive and lasting changes in all parts of the system (including student learning) are dramatic.

A possible Cedar Rapids approach to continuous improvement

Review the District Strategic Plan Train for and utilize the Baldrige framework (7 Categories) Baldrige in the classroom for teachers and principals (building on Action Research) Iowa Recognition for Performance Excellence examiner training for supervisors PDSA as the process improvement model for data driven decisions Develop and utilize a school improvement planning format that is Based on Baldrige (and meets Iowa DE requirements) Reviewed quarterly and at the end of each year

Are we willing?